Women’s Healthcare Associates

After firing my last ob-​gyn lol, I did some research and made an appt to see Dr. Rhinehart. The first visit was great I feel like I connected with her very well she sat down and took down some info that didn’t come thru on zocdoc. She was not rushing me at all and listened to my concerns, her staff was very friendly and answer any questions that you have… the cost of my delivery and monies due were clearly discussed with me on my 2^nd visit. I am however still waiting on my prenatal vitamins to be called in but can’t really complain because they gave me more samples when I went in… pregnancy can be a very nerve wrecking time especially when you have spotting scares and such but I’ve called in and the office staff was very prompt on getting back with me and putting me at ease. As of right now I am not sorry for choosing Dr. Rhinehart– I love her personality and her professionalism. There are a few small things like how everytime you call the office staff will ask if you’ve already filled out the registration online like your a new patient… lol but oh well those are just the little things sometimes you just have to overlook, they make up for it in many other areas.

My experience at WHA proves that no matter how great your doctor is, if he/​she is supported by incompetent staff, he/​she is just simply NOT worth going to! As first time parents-​to-​be, my husband and I did a TON of research on OB-​GYNs in our area that took our insurance and found Dr. Rhinehart. After learning her credentials and reading all her raving reviews, we were convinced that she was the right dr for us.
However, we didn’t take into account her staff. The ladies in the office who do the scheduling, answer the phone, do the billing, etc. Oh my gosh, what a nightmare! How do you bill someone $ 740 worth of charges without even telling them!!! I had to find out from my insurance that there were claims filed from the office they didn’t pay for and now I was responsible for it. And when I called the office about it, NO ONE could explain what they were for, and where the money I paid them went towards. They finally forwarded me to a person named Stephanie (who works in another office) to break down what each charge is for. Then on my 3^rd visit, I was handed a «contract» to sign in which it states I had to pay $ 1500 ($ 500 of which had to be paid on the spot) or else I couldn’t see the dr! No notice given! I finally expressed my frustration to the staff («Why couldn’t you call us before we drove all the way here?!») and I was met with opposition by Dr. Rhinehart. She proceeded to defend the way her staff handled the situation and said that was «normal» practice. Um, I’ve been to Drs offices and NO they do not just perform $ 740 worth of services without letting their patients know of the cost — or at least of some cost involved, beforehand.
And I’m SO glad someone mentioned something about the phone!!! One of the most frustrating things about this office is that NO ONE ever answers the phone!!! One instance in particular, I run out of morning sickness medication and called the office in the morning for a refill because I could not keep any of my food down. I call…11 times… finally, late afternoon (after throwing up 3 times that day) I get a call from my husband who tells me that the dr called him (uh, why him?!) and told him my prescription had been filled. I told Dr. Rhinehart about this and she brushed it off and said they had trouble with the phones that day and she couldn’t do anything about it. And that’s not how they handle issues on a daily basis. Well judging by the previous reviews, looks like this wasn’t a one time occurrence.
I honestly wasn’t going to write a review about this whole issue, but it rubbed me the wrong way how Dr. Rhinehart talked to me (like I was the problem) and how she still defended her staff after messing up so badly. Their performance is a reflection of her, and if she would’ve just acknowledge that there are issues that can be addressed going forward instead of saying «that’s how it’s been done for 30 years, and I can’t help that you’re mad» and brushing me off, I would’ve been singing a different tune.

I had a very nice experience with Dr. Jessica Rhinehart. She has a wonderful bedside manner, is down to earth and really cares about her patients. You can tell she sticks with Medical knowledge and does NOT give half assed answers to you as I have experienced in the past. I will have to say that the staff was very sweet to me. The waiting room is a waiting room, what do you expect? The seats were fine. It was clean, just not fancy; more hospitalish. The nurse left the room while I undressed too. The ONLY reason this did not get 5 stars is because I waited an hour to meet her. Overall great experience and I will continue to go back to her.

After reading the bad reviews, I felt the need to write a review. While I do sympathesize with those who had bad experiences, my experience has been great so far. Before choosing WHA, I had an awful experience with CWC (that’s a later review). Dr. Jessica Rhinehart Ventura and her nurse Marina are outstanding. They have provided exceptional patient care for me. Anything that I’ve needed they are there. Dr. Rhinehart Ventura is one of the best doctors that I have ever had. She really listens and cares. She’s very friendly and warm with excellent bedside manner. She treats you like you matter and not another number. I love her can’t say enough about her! Marina is the best nurse that I’ve had in a long time. She’s friendly and does her job very well. Her bed side manner is awesome. They both make you feel welcome and comfortable unlike other clinics. The lady that does the billing at the front (right seat), her name escapes me. She has given me excellent insight about my benefits and has even went the extra mile to make sure I understood everything.

I found the waiting area to be quite uncomfortable and stressful. It was stuffy and over crowded to the point where their were no seats left. There were multiple yelling children who were running around and climbing under seats. The reception didn’t even properly greet me when I came in. I waited an hour past my appointment time before they got everything sorted even after I arrived early. I’m looking for more relaxed experience when I visit the doc because it is already stressful enough. I love the obgyn here but will never go back to that office location.

I scheduled a prenatal appt and filled out all the paperwork online ahead of time. The night before the appt they called and wanted to reschedule. I was pretty upset but the next day they called back and apologized and said the computers had been down but I was still welcome to come. The staff was nice and Dr Lee was great. I really like him — he’s friendly, thorough, didn’t order a bunch of unnecessary tests (I’m glad b/​c sometimes Drs are pushy). Good experience overall.

What a shitshow! I was only going because I LOVED my ob-​gyn, but now that she is leaving the practice in the next 2 months, I’ve got to review the most unprofessional doctor’s office I have ever experienced.
First of all, WHA could NOT be more disorganized. Where do I start with the anecdotes? Ok, every time you go in, you fill out your phone number, email address, and home address. I’d gone in 4 times since changing all of this information. They told me the doctor performing my genetics exam would call me… I waited… no call… BECAUSE WHA never changed my information! UGH! Why ask for this information if you don’t ever change it?! Thankfully I was able to get the doctor’s information and make the appointment, or it would have been too late to find out early if my baby had any genetic abnormalities (have to do it before 14 weeks).
And actually getting ahold of anyone about billing? You are more likely to be struck by lightning. When I was 20 weeks pregnant and after paying my delivery fees ($ 800) I received the sad news that my doctor would be unable to deliver my baby, as she was moving on to other things. I totally understand and respect her decisions. However, I am now 30 weeks and have yet to be refunded! I call and leave messages, both on VM and with the receptionist. They tell me I’ll get a call back by the end of the day… I wait 2 days… no call! So this whole bloody process starts over. I really do not know if I will ever be refunded for this. The worst part is I paid them at 20 weeks, right before going into my appointment with my doctor where I learned she wasn’t going to deliver my baby. This decision haunts me daily.
And when I switched over to a new practice, I asked WHA to send my new doctor my files. They said they would email them to me, but never did. And my new doctor hadn’t received my files, either…4 weeks after I left WHA. And yes, I double checked that they had my correct email address this time.
As if it isn’t obvious enough, the staff just sucks. I have never had such a terrible experience getting my blood drawn as I had at WHA. The technician didn’t speak English and could not find my vein. She was poking around for about 2 minutes and I was crying from the pain. The nurse kept telling her to step back so she could try, but the technician didn’t comprehend, and just kept poking away! It was truly traumatic. Another «you people suck» moment: during my last pap smear, one of the nurses stayed in with me as I undressed and put on my gown. It was so awkward. I was waiting for her to leave, and she never did. Really? Don’t you learn that in nursing 101? Leave the room when the patient undresses!
I actually consider it a blessing now that my misfortune of having to find a new doctor has led me to a new, more organized practice. Stay far, far way. Having a baby is stressful enough, you don’t want to intensify it by dealing with these people!