Walgreens

Nice enough staff but they screwed up my photo magnet order twice. The first time they had only printed my pictures and didn’t make them magnets. I was told to come back. The second time, they could not find my order. Then after waiting 20 minutes for them to reprint the photos, they couldn’t figure out how to make them into magnets. I finally got the complete order when I went back the third time. Just don’t use this location for photos. Oh and the woman in line next to me had someone else’s Christmas cards in her box! Major issues here.

I waited on hold for 18 minutes for the pharmacy, no answer, just alternating ringing and then music. I called back and spoke to someone in «Customer Service» (ha ha ha) and they put me thru to the pharmacy after only 4 minutes. When the pharmacist answered she sounded very annoyed and was very curt. Will not visit this store anytime soon.

The pharmacy staff and pharmacists are the best. They are very knowledgeable, helpful and courteous.

Why do I come back here? Ugh, we’re testing my sanity here, and we knowing that’s on shaky ground at any given time.
Ordered photos for a Christmas gift so I could pick them up the next day after a lunch date. Website said it would be ready by 9:30 am the next day (and hint, this location always has the latest pick-​up time. Better choice — Walgreens on West Grey). Alas I come in for my pick up. After lurking the aisles looking for anyone who might help me, I finally found two employees together and asked if I could get some help. One said yeah and then they finished their chat really quickly. Sorry to interrupt. We go over and the pics aren’t there. Oh yeah, I’m told, we’re on downtime. What’s that? We aren’t printing right now. Why not? We’re on downtime. When will my pics be ready? Don’t know when downtime will end, so can’t say. Do you want a manager? Sure…
Manager comes, I explain the situation, asking her not to say the word ‘down time’ — which she goes ahead and explains anyway. Look, I get it. You’re a business, supply ordering is hard. For some reason, they never send your supplies and you don’t want to bug another store again because it’s been weeks. I. Don’t. Care. Not because I’m mean, but I’m not here to commiserate. Just tell me the straight facts — stuff is down and no one’s getting pics here any time soon. Let go of the dream and move on.
Here’s all I needed — an apology for the inconvenience since the website wasn’t adjusted to say they’re essentially closed for photo developing service (nor did an email update get sent to say there was a problem, though I also didn’t have a successful print one either — not that I usually check that before coming at the agreed time). Sorry for the inconvenience, and here’s how we can get your photos. The best I got was the agreement to cancel the order because I wasn’t going to pay for these since I needed to reorder them for the holidays. Thanks for nada, Walgreens. You don’t have to get the order right, your stuff can be broken, but for goodness sake, customer service is a basic skill. I’ve done my share of retail and service work, and it’s the most simple skill to expect from employees.

I am in this store alot it is very close to my house. I always find the staff here to be really excellent and helpful — — young people who really get the whole idea of customer service.
Walgreens should look at two from this store for future management positions or promotions because both are «among the best.» One is Jessica the cute hispanic girl who works in the cosmetics department frequently and the other is the young cute black girl whose name escapes me.
They always remind me why I shop at this store and do not run to a big box store where things could be cheaper. If they are I don’t really care I appreciate good service and these two always offer their best.
Thanks Walgreens — you do it very well here in Houston.
Frequent Shopper and Rewards Member and Pharmacy Custome

Hah, what a joke. Went here to get ONE photo printed out. Slogged through the whole clunky photo interface, and finally got the picture all ready for printout, and the machine says come back in 30 minutes. For one picture? Noone was around to help, so we walked out empty-​handed and will now take all our photo business to CVS, where the machine prints out the photos immediately.