I took my working phone, fully functional iphone4 to these people with a broken screen. When I got it back, my screen was fixed but my microphone was not working. It only worked when I put on speaker mode. Here is what they did to wash off their hands. 1. They said it is a software glitch and needs to be restored with itunes. Agonizingly I restored it for 2 hours in store, to find out that was wrong. 2. Then they told me that it is an apple issue because it is a software problem and they cant do anything about it. 3. I took it to apple and they told me that and iphone has 2 microphones(which the wireless guy does not know). Apple told me that it is a hardware issue. 4. I went back to the store, this time they said they were going to give it to a technician who has a machine, who can figure out what the problem was. 5. They said I need to spend additional 65 $ because of some rusting inside. My argument is if there was rust, how come it was working all along and does not work anymore? They said when they opened the air messed it up. They claim to fix iphones but give you all stupid reasons. Also I called them about 35 times in 2 days, and my phone was answered once. I did not want to spend any money with these crooks anymore so I got got back my phone yesterday. I told the person that I live far away, every time I come it, I spent a lot of money to drive. I had to drive about 6 times. They have no courtesy for your phone calls. I asked them to give back my broken screen, and my money back, they said absolutely no, to come take my phone and leave. These people need to be sued. Do not go here.
Isay W.
Place rating: 2 Houston, TX
I turned in my phone for repairs on Thursday. They told me it will take half a day to get it fixed and that they would call me once it’s done. They never called me and I had to be without my phone for Thursday, Friday, Saturday, Sunday, and half the day on Monday. Which ruined ALL of my weekend plans. I called them probably 20 or 30 times on Friday and Monday but they don’t pick up their phone and their voicemail box is full. This almost made me think they just disappeared with my phone and other people’s phones. Did I mention the dodgy location? I went there myself on Monday and found out my phone was ready. They just never called me. Can’t say anything about the quality of repairs though. Hasn’t been long enough yet.