Thomas Printworks

Worked with Thomas Printworks to produce signage for a 500 person event. The team was incredibly responsive, even on weekends. They were able to accommodate last-​minute requests cheerfully, and execute them perfectly. The cost was also a third of what we had paid the previous year for the same event. I will definitely be working with Thomas Printworks again. Special shout out to Nicole, who made everything easy. Thank you for all your hard work!

Customer service is OK.
Expensive service even for simple printing.
Painfully slow service.
Very busy place to shop.

A very long time ago, we used Thomas Reprographics for reducing film and doing specialty film work and they were always great but my boss at the time would say «they’re great, but do all the work that you can do in-​house since they cost a lot».
Cut ahead 20 years, location change, and two name changes later and I used them again a couple of times to make copies and scans and it turns out they are the same — great quality, but a little on the pricey side. I can’t stress enough how professional their work is however and my impression is that they specialize in catering to commercial businesses. They do have a self serve type area as well as you’d expect at a Kinkos type place, but I think what sets them apart is their professional graphics design stuff.

I haven’t ordered anything from them yet, but I did go in to see what they could do for me. Everyone I dealt with was extremely helpful and professional. They even showed me a way to get my job done for less than what I was willing to pay. They didn’t have to do that, but the fact that they did shows me they are more interested in providing excellent customer service than making a buck.
I do plan to return to get my project done by them. I will update once that happens.

Okay to be fair I haven’t been into A & E yet because while their Unilocal*account says they are open until 10pm…
They are NOT!
They close at 7pm!
So I showed up at 6:55 thinking I had plenty of time and I didn’t! And the manager saw me outside, made EYE contact with me and looked away. If she had at least come to the window I would have told her that Unilocal*says they close at 10pm…
People use Unilocal*a lot! It would be in a businesses’ best interest to keep up with their Unilocal*account!
I may come back or I may try the other place mentioned in another review, I am not really sure…

Very disappointed in A&E Reprographics work on my wedding invitation envelopes. I took them to get addressed so that I wouldn’t have to hassle with my non-​professional printer and lose my mind printing at home. I was told that it would cost 20 cents per envelope making it $ 17.20 for the 86. I was charged $ 25.80. I was also charged $ 26 for them having to convert my word file into a PDF. When I asked why I wasn’t told there was an up charge when I gave them a file he just shrugged his shoulders and said there would be no refund for it. They also ruined 12 or my envelopes and now going through all the addresses it looks like their printer doesn’t completely print out J’s or T’s so I’m sorry to anyone who has a J or T in their names because it was cut off! Now I need to go purchase more expensive envelopes to reprint… My envelopes are now more expensive than my invites. YAY.

I needed a last minute print job done. Came in at noon and settled on the paper for the stickers and was told they would call me around 4. True to their word they did call bit my stickers were on the wrong paper. They corrected the mistake and reran the print and cut them in about 30 minutes.

Not gonna lie I had a good experience at A & E, the staff was very helpful.
However, if you go right down the street to ABC Imaging at Richmond and 610 you will save a ton of money and probably time as well.
I went to ABC Imaging and was very impressed by Derrey and Nelly and they completed my order right on the spot and it was a LOT cheaper than the quote I received from A & E on the exact same job.
They did a great job on my order and I’ve since placed a couple more orders. So far I’m too impressed with ABC Imaging to return to A & E at this point.

I had to get a copy of a diploma printed to fit in my frame cause I was traveling the next day. I’m so happy this place was recommended to me. A nice lady named Amy was very professional. She helped me make the clarity much better since it was only a copy of the original diploma. She took her time and it was way cheaper than what I would have paid at FedEx. I’m never going to FedEx as long as A&E is around.

This review will be short and to the point; A&E gets it right, every time. Employees are friendly, production time is short, facilities are nice, locations are very convenient. Really, what more could you ask? Oh, and the little refrigerator with the sodas, thats a bonus.

After fighting with printers and print shops ALL year, this is the first place that has made me happy.
I’ve been in school all semester trying to print projects in high quality. I was wasting my time going to FedEx Office when my professor told me that it was a much better investment to check out A&E. I’m glad he said so.
I went to the other A&E on Chimney Rock first (review coming shortly) and ended up having to go to this location instead. Although it says Self-​Printing, rest assured that you’re going to be helped. They explain where and how to get to your files. Which printer to print to, what dimensions you’ll need, what paper will be best, etc.
I was SO excited when I realized how cheap it was too! I ran into a HORRIBLE situation a couple of weeks ago when I went to FedEx Office and they charged me a fee to open my USB in the first place, then they charged a fee to print each individual page and it was $ 1 per 8.5×11 color print… are you kidding me?! At A&E I got an 11X17 color print on glossy 65lb paper for $ 1.50.
My professors are going to be SO impressed by my project this time because the quality is excellent!

Most of the staff here is very helpful, but occasionally a dud is thrown into the mix, so choose wisely! My project was set back 2 hours because «Bob» screwed up the binding… twice in a row! Seriously, if you can’t tell if the papers are lined up straight before punching the holes, DON’T PUNCH THE HOLES!
On the plus side, A&E has tons of self-​service large-​scale plotters, printers, and scanners that you won’t find at Kinko’s. The staff is great about showing you how to use the equipment, and they never end up charging for «test» copies. You pay for what you keep! The store is huge, open, clean, and inviting — down to the complimentary coffee and sodas!
Prices are comparable to other copy stores. If it weren’t for Bob, this place would get 5 stars. Conclusion: I’d still go out of my way to go to A&E over any other copy store!

Great place for any printing need. They will walk you through the proccess if you need help and will have it ready in a reasonable timeframe. My architectural firm uses A&E for all of our printing and I personaly use them for anything I need to do my myself. Inside secret, if you come in use the self serve area they have donuts and coffee in the mornings and soda/​water and otis spunkmyer cookies ij the afternoon for free.

Although it is quite pricey (hence the 4 stars instead of 5) I had an awesome experience with the staff here and the quality of service.
I was getting a huge foam board poster of two ethnic Indian villagers with their faces cutout (to have people put their faces in and take pictures… you get me?) for an event for my sister’s wedding, and it was AWESOME. I had the picture taken by the wedding photographers so when blown up it wouldn’t be pixelated and the quality was just unparalleled.
On top of that, the service was superb. I had kept in touch with the lady assisting me and she kept me informed and was quite patient throughout the whole process. It was a bit pricey at $ 350 for 5’0×6’0, but it was well worth it, and compared to other places I called, it seemed like the best option!

Local printers, y’all are going to go the way of the buffalo, the dodo, and newspapers: extinct. Especially when potential customers have to call 3 times to get a simple price quote. What’s up salesladies, can’t be bothered to respond in a timely fashion? That’s cool, I’m going to take my business to the internets, they’ve got prices that are half yours.