The Plaza on Westheimer

These apt suck. They keep trying to bill me for things I have paid and they ran out of hot water for over a month. Don’t move here unless you want hell, and the staff is useless help as well. Also, the apts are disgusting, trash everywhere I mean seriously. If you consider moving here take a look around first and the evidence is there.

I wouldn’t even give this one star. Worst apartment complex I’ve ever lived in. Management simply doesn’t care nor wishes to hear you out, and if you try you will receive an attitude from whom ever is in the office. My dish washer and stove have been broke since the day of move in, 10 months to be exact. Serious roach problem that I myself had to take care off. Guest parking is non existent, pools are always closed for «maintenance», dirty filters, fleas, and on and on. And again, management will only be nice the day of move in. After that they will ignore you to the fullest extent. Frankly I’m surprised the city hasn’t shut them down.

I wish I would have read this before. Shame on me! For the second time this month I’m without AC. This time I’m on day 6 no AC. The building has also been without hot Water for six days. I have gone into leasing office to complain every day and I’m given the run around. They won’t even install a window unit. It’s summer, August, and Houston. I wish I had never applied here. Another issue is the security. There is a gate and key pad but not working so always open. I was given a sheet of paper and a gate code to use when the gate was finally repaired. Still no repairs. There is also a pool here and it’s been a month since its been closed for maintenance.

I have lived here 9 months and I have had quite and experience, let me remind you, you get what you pay for. Yes they are cheap and sounds great for a first time apartment. By all means go for it. Just don’t expect nice roads and available parking, don’t expect guest to come over, don’t expect a warm welcoming home. If you do not bomb your room before moving in, expect to have rats and roaches as your roommates. I’m a college student so I jump the minute I found out it was cheap. I am moving to a better location and yes it cost extra but I rather come home comfortable then living really poorly in a bad community. Comfort is something you won’t find here

**The Plaza On Westheimer is an incompetent and disorganized as well as improvident!!!**
Upon moving in I had read the negative reviews about this complex yet decided that with new management –and high hopes– perhaps our time leasing here would be different. My room mate and I are very low key, and will make small repairs ourself as to not hassle the maintenance for minor fixes.
With that said, I will continue to go on and say that this complex receives 1 star due to the CURRENT management. The people in the front office HAVE TERRIBLE customer service and work ethic. (I could care less about the lack of property upkeep and the Dark Green pools year round, 90% of washers & dryers being out of order among othercomplaints…)
Our A/​c has been broken for 2 months. We have called 6 times JUST in the past 2 weeks. A total of 11 times in the past 2 months waiting to have our a/​c fixed.
Not only is it very hott with summer approaching the a/​c itself has been leaking from the ceiling onto the carpet the past 2 months.
It is embarrasing to have guests over as when you walk on the carpet you hear *squish squish squish* & shoes fill with water due to the pond we have accumulated in our hallway.
IF & WHEN the front office answers and takes maintenance orders, we are told the a/​c will be fixed that same day. Alas, 2 months later our a/​c IS STILL BROKEN & our hallway is STILL flooded.
We have documented each call with phone records and logs as well as photographed the water damage and carpet damage and have requested that they note & document that we are not responsible for the water & carpet damage due to their inability to assist paying tenants with maintenance requests.
Since moving in, it has been nothing but non-​stop maintenance requests.
I have stopped myself from leaving a bad review thus far but the next step is calling the Apartment Association.
Just 1 more thing, we were leased a 3^rd floor apartment and they failed to tell us that EVERY elevator has been broken for AT LEAST 5 YEARS… we found out this information after we signed lease. THANKS PLAZA ON WESTHEIMER!

If you want to kill yourself go ahead! Rent apartment from Plaza on Westhiemer.
From first day I moved in to their apartment I have problems: my children have a bites, but the office staff tell me «it is mosquitos» and ignore my request about pest control.
Finally after 2 months I got evidence that it is BED BUGS. I am absolutely shocked
I am waiting 2 weeks after they promise me to help
But still I didn’t get help from leasing office
All my brand new mattresses messed up

If you are reading this I would assume you are a sensible person so I trust your judgment. Don’t even apply here, just don’t do it to yourself. I made the mistake of not reading the reviews first but believe everyone when they say that these people don’t refund deposits. My application was declined because the lady said I lied on my rental history, and that my deposit wouldn’t be refunded. I thought about fighting it but I’m just going to find something else for myself. I asked her repeatedly what would be done with the deposit since they could not provide me with housing and she kept ducking the question and sounded almost offended that I was asking what would be done with my money. Very disappointed.

***********PLEASE READ**********!!!
Like most of these people on here, I whish I would have listened and read all these reviews very carefully.
I can’t even begin to say how God awful these apartments are.
I Was in a rush to move in so I did not look into it to I mutch, But PLEASE DO YOUR RESEARCH! !
I Can’t stress this enough.
The manager and staff are horrible and don’t care about what goes on there, They just literally collect their paycheck and go home
I have put in all kinds of complaints to the city of Houston, The apartment association etc.
I don’t know where to begin.
1) roaches, bed bugs, fleas to begin!
2) rats
3) cats everywhere and feces urine specially in the second to last building
4)4 different aggravated robberies w a deadly weapon in 6 months
5) mold problem
6)over 8 maintenance workers and can’t respond to ANY request for anything less then a 7 – 14 day wait depending on request
7) rude and uncaring staff UNLESS your trying to move in!
8)potholes the size of a Cadillac
9) homeless people and drunks hang out in ditch next to apts
10) car break-​ins daily
11) half of the washers and dryers do not work
The list goes on and on.
When I first moved in, My a. c was out.
I have 2 children and we had to sleep at a hotel because they refused to come fix it until the 3^rd day!
Naw of course they refused to pay for it.
The management claims that they are a new company and they are trying to clean things up, It’s all b. s they do not care and the management has been here for awhile.
Trust me you get what you pay for.
If you have to pay a couple of extra hundred dollars to live in a different place, It’s definitely worth it.
TRUST ME! THIS IS A NIGHTMARE THAT CANNOT END SOON ENOUGH.

We lived in these apartments for three years and all I can say about these apartments is to not come here to live. The customer service is horrible they are always rude, the maintenance service is bad, the laundry area is always a mess. There are always cops in the apartments, and drama going on. Although, the floor plans are great they have a cockroach and a rat problem. It was gross finding rats in our apartment.
The main thing you have to look out for at these apartments is for people who steal your mail. There have been plenty of times where we found our mailbox door open. Of course the management didn’t do anything about it all they offered was too change the lock, but the problem kept happening. There was never any security there.
The price is right but it is not worth living here don’t even bother coming to these apartments. We were stuck here for three years, but as soon as we could get out we were OUT! Stay away from this place!