Sacred Heart Emergency Center

Unprofessional demanding and rude people specially laura Mendoza. I will never do business with them again.

Myself and my family have used Sacred Heart Emergency Room on more then a few occasions and it has surpassed our expectations almost every time. The doctors are amazing. They are thoroughly, and very diligent about following up. They handle everything including pediatric patients and you would think all of the staff were child care workers because they are so good with kids. If I could give this place more stars I would, they really are great at what they do.

We were moving a friend, when I started having an allergic reaction. I have a history of severe allergic reactions, so I knew that was what was going on. I broke out in hives, then my voice started to sound like my throat was closing up. I took two Benadryl, and nothing changed. I took a Prednisone, which helped with my breathing /​tightness in my chest. After taking the Prednisone, the hives still continued to spread, so I decided that taking a trip to the ER was the best bet for me. Having experienced this before, I knew that because I was able to breathe, I would receive a steroid shot for the hives. With that being said, it didn’t seem worth going to sit at Memorial Hermann for hours upon hours, so my friend suggested Sacred Heart, so that’s where we went. I was very pleased that I was taken back as soon as I finished filling out my paperwork (the main reason I decided to go to Sacred Heart). The initial nurse came in to take my vitals, and he was very nice. The doctor came in and did not listen to me one bit. I explained that I had an allergic reaction, and was trying to explain that I have a history of allergic reactions, but he would not listen. He told me that it did not look like hives, and that he felt like it was scabies. He did not listen to the fact that I had difficulty breathing, my throat was closing up, and I had tightness in my chest. He also did not listen to the fact that there was a hive on my lip (that I also showed to him, although it has subsided some by the time we made it to Sacred Heart). He told me that he would treat it as an allergic reaction and scabies. They gave me a steroid shot, but also a prescription for scabies cream. I was incredibly frustrated that the doctor didn’t listen to me. When the nurse came in to give me the steroid shot, she explained more about scabies to me, and I asked her more questions about it. She told me that scabies would not have caused a rash on my face, and she was not convinced that I had scabies.
After receiving the shot, my hives went away with an hour and a half, and have not returned (almost a week later). It was certainly not scabies, and I am so frustrated that the doctor didn’t even take more than 2 minutes to listen to my history. It’s not even like they were busy.
With that being said, the rest of the staff was incredibly nice, and I appreciated the short wait. If I could request not to have the same doctor, I would return.

I have had a response from Sacred Heart and they have reassured me that they are making my previous experience right.

I took a bad fall on August 1, 2015 and afterwards was in a fair amount of pain. The wife drove me to Sacred Heart Clinic a couple of days later. The staff was very responsive,
quite professional and caring. The doctor I saw also was the same, very professional. After a few X-​RAYS, an examination, and some paperwork, I was off to the Pharmacy to get my medications. I would highly recommend this center as I was very impressed it.

I had a very positive experience at Sacred Heart.
I was one week away from having major surgery, and woke up feeling very low on energy — one could almost say weak. I went on in to work, and regretted it immediately. I could barely focus and my body was aching like crazy.
I went home to rest for the remainder of the day, and by dinner time, I was beginning to feel very nauseated with terrible cramping in my belly. I thought it might pass but it only got worse. Within an hour I could hardly stand up straight as I was in so much pain.
I had to drive myself so I wanted to go somewhere close to my house. I barely made it to Sacred Heart and by then I was vomiting uncontrollably. They were extremely kind, and got me to a room immediately. Within moments, a doctor was evaluating me and they had me started on IV fluids — I was already showing signs of dehydration.
This wasn’t anything serious — it was just a very bad stomach virus. But they treated me with the utmost respect and compassion. I was given the appropriate pain medications needed for the cramping and they gave me various meds to combat the nasuea and vomiting. I was only there for about three hours as they wanted to give me two bags of fluids before sending me home.
I highly recommend this place to anyone who needs urgent care — it’s better than sitting around for hours on end at a big hospital while not knowing what is wrong.

Fast. Easy. Convenient. Nice. Quiet. Great service. Wow! 2^nd visit…1^st one was about a month ago (tonsillitis) this time needed X-rays…dropped the car seat on my toe #ouch

Was referred by a friend and was seen by Dr. Nahm he was very knowledgeable with an excellent bedside manor! the nurse (Brenda) was awesome kept me informed every step of the way… I felt like a patient and not just another «number» excellent staff. I would definitely come again and recommend to all my friends. This place is truly a GEM!!!

I came into the ER on a Sunday morning with uterine cramping coupled with nausea. I thought it was an Urgent Care clinic, but it is actually a true ER.
The décor is well appointed, and the rooms are comfortable. There’s no cable, but you can watch TV while you wait, or read some of the many magazines. They also have lots of snack offerings, if you’re in the mood to eat. The hallways are very quiet, which means you can turn out the lights in your room and take a nap if you need it.
The doctor (I don’t want to post her name for her own privacy) was excellent. For one, she actually was an MD. Her bedside manner was very good, she made sure the nurses kept me comfortable (I could hear her give orders as she left my room), and she was very thorough. She checked on me multiple times, and ordered several tests just to be on the safe side. She was communicative and helpful.
The nurses were also kind and considerate and checked on me several times.
It’s an ER, so of course it’s going to be expensive, depending upon your insurance. The cost really has nothing to do with them, and everything to do with your insurance. So, I don’t quite understand other reviewers’ complaints about cost.
Finally, the next day, they called to check on me, which I certainly thought was a very nice touch.
They are not a pediatric ER, but I made the point to ask if they could handle an anaphylactic response (my son has an allergy), and they said they could. I usually drive to Texas Children’s if close enough, but now I know I have another option, which is great.

Our experience was not exactly stella and we felt pricing should have been explained and covered first before any treatment. Granted they can only be estimates but its like you are in emergency mode and it feels they kind of take advantage of that by whisking you away with all these services and BAM you get a hefty bill upon check. For an alternative we would recommend the link (the place is across the freeway so not far).

My daughter dislocated her kneecap at dance. I panicked and did not want to go to a big ER and wait for a long time. Lucky for us somebody from the dance studio knows this place. The service was JUST AMAZING!! As soon as we got there, the nurse helped my daughter into a wheelchair and took us to a room where the ER physician was waiting. My daughter was taken to xray in less that 10 mins. and the result was faxed in as we got back to the room. The doctor was back in our room where he explained the result and what we will need to do. We were out of the ER in under an hour with a knee immobilizer and crutches for my daughter. We also have a name and number of orthopedics to follow up with. Their services did not end there though. the next day we got a follow up call from them checking on my daughter and asking if they can do anything else for us. I had been to ER’s before but this is the first time I have gotten this kind of service and I tell all my friends and relatives about them. Many have since called me back and told me of their great experiences. I would recommend this place to everyone and if we will ever need of their services again. I’m sure we will go back to them.

After writing this review, I also sent an email to Sacred Heart stating what happened. I received an email back stating they were looking into the situation, speaking with the physician, took it extremely seriously, and were refunding my $ 200 co-​pay.
I still do not plan on ever going back there, but do appreciate what they attempted to do to make it right.

I cut my finger open with a pretty deep cut, so I went to Sacred Heart for stitches and a tetanus shot. The facility was top notch, clean, welcoming, comfortable. The people were very friendly and helpful, but maybe a little too laid back. I wasn’t worried about my finger too much, but they didn’t do a lot in their bedside manner to act like they were in a hurry either. Small complaint though. I still highly recommend the place and will go again if I need to.