Regency Cleaners

WORST customer service. The ladies who are there to great you are very nice and professional but the owner is disrespectful and does not care about repeat business. We had a practically new shirt taken to get dry-​cleaned. First, the shirt came back with a bit of plastic that was in the front pocket that was melted, sealing the pocket shut and had a stain, when it was pressed. Fine. I took it back to be fixed and cleaned again. First, they accused us of putting the plastic in the pocket (the shirt had been pressed and cleaned before with no problem and the pockets aren’t used since a suit jacket is over it — the suit jackets are used to hold pens) and did not even acknowledge that they could have been at fault. Since they have bits of plastic, plastic clothes bags, clips, etc. around their facility, I think that it was a no brainer. They took it back to get cleaned but kept it for two weeks claiming that they needed to buy a special cleaner and then that the owner was out of town. Finally, we got a replacement shirt after a huge amount of time going back and forth with the owner. Then we were notified that they would no longer accept shirts from us at the normal price and that we would be paying a «special» price that was double the cost from now on. Needless to say, we will not be back. It is a shame because we did not have a problem before then, but having the owner yell (I mean really yelling — not just a raised voice) at a customer over the phone and not even allowing for their possible error, not apology, and then a «special» price for someone who used to bring in 6 – 7 shirts in weekly… go at your own risk!