R & H Management

I had a great experience dealing with R&H Management. They were quick to respond to my maintanence requests and because I followed their instructions for move-​out I got my entire deposit back. I guess the people who wrote bad reviews left a mess and didn’t understand the contract. I highly recommend working with these guys. Anson & Brenda were both very nice and easy to deal with. 5 stars.

Would not recommend anyone to rent from r&h management company, I live there for three years, management staff is hostile and immature, you would be very blessed to get some of your 300.00 dollar deposit back if any, no matter how clean you leave the apartment you are renting, hope this helps someone.

How to get your deposit back from R&H:
So these guys seem to make a living trying to take people’s deposits. Learn Houston’s tenant laws and fight back. Google search ‘houston tenant laws’ or something similar. I was able to get my deposit back after fighting for awhile but made sure I did EVERYTHING by the book. Send them certified letters requesting information. Video tape ALL conditions when you first arrive and videotape and make them SIGN off on the condition when you leave, refuse to sign if you don’t agree. I unfortunately trusted them and let them do the walk through when I wasn’t there. They claimed all this damage that I ALREADY noted in the condition sheet when I first moved in.
I had to send several certified letters asking for proof that they indeed did repairs from the previous apartment because they claimed that the aparment was in perfect shape when I moved in! It definitely wasn’t. You MUST be willing to take them to small claims court and be willing to take time out of your day to FIGHT them. Do it so they stop screwing other innocent people (don’t fight it unless you have a solid case). The tried to ding me on about $ 200 in deposit money. I have NEVER paid rent late and have been a model tenant. They tried to claim the carpet was dirty when the carpet was new and we don’t even wear shoes inside the house! The money wasn’t the issue, it was the principle. They seem to prey on people who are ignorant to the tenant laws and are willing to get 50% of their deposit back rather than fight it.
I’ve always heard terrible things about R&H but I thought that I would be treated differently because I considered myself a model tenant. NOPE. They will always try to screw you out of your deposit money. I’ve heard this from many sources who have dealt with R&H as well. Anytime you talk to them, do it via email or get it in writing or record it. Don’t let your guard down and always assume they’ll try to screw you over.
These guys are all over Houston because apparently they have a really cheap management fee. Don’t assume the owner is the one being jerks, it’s the management company!
Oh yeah forgot to add: they screen their calls when you have an issue. They won’t pick up and won’t answer their messages. This is why you must send them a certified letter with return receipt. They won’t respond to emails when there are issues.
EDIT: The owner is a lawyer so you MUST follow all the laws to the T. They will find a loophole if you mess up so read up on your laws… they are there to protect you.

Kathi, the property manager, dealt with my questions about our security deposit return in a very hostile and immature way. I simply wanted to know more about what I was being charged for but ended up being mocked and blown off…

I can finally write a review on these people now that I’m no longer under their clutches! I was going to review the apartments I stayed in, but they don’t really have a name and since it’s the responsibility of the management to make sure things work fine, I decided to review R&H (or Lang Management). First, and fyi, I think they moved, because the office I went to was right on the corner of Commonwealth and Welch in Montrose.
I’ll start with positives:
–My contract ended.
Ok, now the bad stuff:
–2 months after move in the upstairs neighbor had a busted water pipe. Took management almost 3 weeks to completely fix the ceiling, wall and light fixture damages in my kitchen and living room. A small part (like, an area of 8 ½X11piece of paper) of the ceiling detached and hung down and there were water stains everywhere. It was more of an eyesore than anything else.
–Any calls I made at night for a maintenance emergency (which was four times in one year) was not addressed for several hours. What is the point of even having that? One specific example was when I woke up around 3am to my window unit sputtering, choking and buzzing. It finally wheezed its last breath about 30 minutes later. Made the phone call before that to tell them it wasn’t blowing cold air properly and was making weird sounds. Maintenance called me around 4 that afternoon (12 hours later) to say they’re replacing it later that day. Don’t get me wrong, I was thankful it was replaced the same day, but the responsive time and communication was terrible.
–Which brings me to them sometimes «forgetting» to leave notice of when they went into my apartment. I could tell on my own if something was moved or trash was left on the floor, but I also heard from my neighbors a couple times. That shit pissed me off so I called and angrily complained twice. It did nothing.
–Two times within about 6 months of each other I had mushrooms growing out of a spot in my ceiling. The first time it happened there was water along my floor so I thought it was my new a/​c leaking, but couldn’t figure out why that stuff was growing from the ceiling. I left a message with maintenance that evening. Didn’t hear back from them the following day so per the insistence of coworkers, I called 311 on their asses to report them to the health and safety people. Naturally, they waited about a week before «fixing the problem.» When it happened the second time, I realized it was coming from the upstairs neighbor’s a/​c. I called them that day to let them know shit was growing from the ceiling AGAIN. At that point, though, I didn’t give a f*** if it got fixed or not, because I was moving out. Since it’s legal in Texas for prospective residents to view dwellings while people still reside in them, I basked in giddiness at the thought of those people’s faces when they saw that mess on the ceiling. About a week later I came home to find that the ceiling was «fixed» and there was a nice layer of white dust all over my sofa and coffee table from them sanding and not covering my belongings.
–While the second fungus scenario was the last bit of bs I had to put up with, the cherry topper over everything was when I was burglarized about a couple months before I moved out. There are two gates behind the apartments that remained unlocked all year. Unfortunately, my windows had inadequate locks, so it was really easy for that a-​hole to pop open the bedroom window and make out with $ 500 worth of jewelry, money and miscellaneous things. I just want to interject a little humor here. While I was terrified to sleep in my apartment a couple weeks after the fact and was pretty upset about my jewelry, ya’ll remember that Unilocal event at Phoencia in May? I thought it was kind of funny that a-​hole took that bag to stash my stuff in. At least he left behind the little bags of spices, cause damn it to hell if he had taken those!
I am in such a better place now that I don’t even care about all that. I’m just so freaking happy to be done with R&H!