Nail Couture Custom Design

Ivonne is soo creative and my nails are not ONLY festive but exclusively fashionable. Customer service as a business of women was very welcoming so I see why they’re always booked with returning customers. My go to nail shop on the Northwest. scratch that in HOUSTON!

Alex did it again amazed me with her talent. I totally love this nail salon. If you love nail art and being different you have to try this salon.

I guess I’ll never get to experience this place because their professionalism is horrible when it comes to business. Let me tell you why… I called a week early and made an appointment with Bianca. My appointment was scheduled for 3 PM. I was literally almost about to arrive to their location when I realized that they had tried to call me around 2:30 and I missed the call. So I decided to call back to see if everything was okay. Basically I was told that if I came in I would not be out until around 5 o’clock. In my mind I’m thinking if I made a 3 o’clock appointment should take no more than an hour to do a fill in a few designs. Bianka tells me that she is running behind because someone else wanted some extravagant designs. Now with being with me being a hairstylist, I understand what it means to honor an appointment with a client and how time is precious when you’re dealing with people in the beauty business. I feel like she if she’s going to accept appointments with clients then she needs to book a certain amount of time for certain services or designate a certain amount of time per client no matter what they get so that someone else sees appointment is not overlapping into The next person’s appointment. I’m upset about this because she kept hanging up the phone & she wasn’t really professional and she didn’t really seem to care about the fact that I told her that it takes about an hour to drive to where she is and an hour to drive back and that I needed to be able to be in and out because I have clients too and didn’t care to reschedule me… customer service is what keeps customers coming back. I’m very upset that I had to drive all the way back to my salon without my nails done. I don’t think I’ll ever go back there. They would have to fix this situation before I’d consider coming back. I would never do this to a client. Just because your work may be great doesn’t mean it’s ok to slack off in the customer service department. I give them 10 demerits!

Because of your review Suzanne, I have my first appt on Friday. I’m excited to see what they can do. Yes, Bianca was booked until January but I am going to one of her «talented associates». I had to give stars to post this so I put 5 because that’s what I hope it to be from your review. I will confirm on Friday. Thanks!

Today was my second visit to Bianca, the owner of Nail Couture Custom Design. The reason for waiting till my 2^nd visit before doing a review… I’ve found in the past that I am extremely happy with my nails at other nail shops, write a review on how wonderful everything was, but find that issues will arise that no longer have me wanting to go back like I thought I would. Ex: Nails start to lift, too thin & crack, polish on toes chip in less then a month, ect So, I wanted to be 100% sure.
I’m happy to say that I’m 100% sure, happy, satisfied, content, & well, you get the idea!!!
Bianca & all the ladies who work here are TRUE ARTISTS!!! I’m used to nail shops that specialize in designs & 3D nails to have at least 1 – 2 photo albums of design options to choose from. Bianca has an iPad with OVER 2000, yes… you read right, TWO THOUSAND diff designs to choose from!!! It’s crazy!!! & at the same time VERY interesting to see all of the gorgeous, unique, & crazy things that can be done to your nails.
On my 1^st visit I was asked what color I wanted. Keep in mind all of her powders are Organic. When I requested Pink, with a fading lighter, or Ombré look, Bianca didn’t hesitate to say, «Ok!» & then used 3 – 4 different Pink powders to fill my nails with! That was easy!!! They looked so beautiful before adding the Swarovski Crystals that I almost wanted to leave them as they were. BUT, if you know me, you know just how flashy I am, & I just had to go all the way!!! Out of all of the diff looks that I’ve had on my nails, these def turned the most heads, got the most compliments, & shined the brightest!!! Even after almost 4 weeks they still looked fresh!!! Prob has a lot to do with the fact that they do not use rhinestones. No lifting after 4 weeks, No missing Swarovski Crystals, No cracking or chipping… YEP, I HAD TO GO BACK!!!
My 2^nd visit, just as great as my 1^st!!! Bianca asked how I’d like my nails this time & I told her to do whatever she wanted… my nails are her canvas!!! I absolutely LOVED the excitement on her face when the creative wheels kicked into motion!!! She used SEVEN diff colored powders, added 3 diff colored bb type beads that create a very cool look under the top clear coat of acrylic, created 3 3D flowers from powder on my ring fingers, & went wild with the Swarovski Crystals!!! She picked the PERFECT color for my toes, ohhhhh!!! I’m sooooo satisfied!!!
Now, here’s a few must know tips about this WONDERFUL nail shop, so you’ll be prepared.
ALWAYS call ahead to make an appointment. Don’t expect to be able to run right over after calling, or walk in & have a tech sitting waiting for a walk-​in. Not gonna happen, Not your usual nail shop!!!
I make a point to call 3 – 5 days in advance. & to some, that may seem like a long time, but it’s sooooooo worth it!!!
At the present time, Nails & Toes is what this shop is all about!!! Not lashes, waxing, tattoo makeup, massage… JUST NAILS & TOES. (I’m sure one day that may change, but for now, I can totally see why it’s strictly nails)
Swarovski Crystals are used, NOT rhinestones!!! The small crystals are 4 for $ 1, (I believe) & cost goes up depending on what you choose. If you want to be BLINGED OUT, I suggest you do like me & just say…“I don’t wanna spend more then $ 100″ for example.
I think I’ve about covered it… yep.
Bianca & all the ladies over at Nail Couture Custom Design are extremely friendly, super sweet, & ALWAYS make you feel welcome!!! If you’re a nail addict like myself, getting to this shop is a MUST!
Special Congrats to being the 1^st all Hispanic Nail Salon in Houston & Celebrating her 1 Year Anniversary in August 2013!!! This shop will forever be in business!!! I’ll always represent, promote, & support this gorgeous, talented woman & her nail techs!!!