Move Masters Professional Services

This past weekend I used Move Masters for the 2^nd time, but this time I moved from Houston back to Tenn. Just as the 1^st move, they did an awesome job! The owner Wayne, knew I was nervous about the distance, so he personally assisted in the actual move. They cared for my items as if they were theirs, and nothing was damaged. At the end of the 13 hour drive, I felt like I have made a lifetime friend. I feel very blessed that all went well.

My family and I used Move Masters to move us from one home to another. The moving day was not the best. We watched as these untrained movers carelessly broke are belongings. They started by wrapping and protecting our items but then they got lazy or careless and stopped padding our breakables and just started loading things in the truck. I watched as my brand new dresser was dropped as it was being loaded into the truck and then dropped again as they were unloading it at the new house. I thought watching our things get broken the day of the move was the worst of it but boy was I wrong. The real TORTURE were the MONTHS to follow. Dealing with this company is agonizing. They are unprofessional and have zero communication skills. I filed a claim for our damaged items 2 weeks after our move but it wasn’t until 7 ½ MONTHS later that I FINALLY received compensation for my damaged items (and it doesn’t even cover ½ the cost). It was months of poor communication (on their part, I called or emailed weekly), lack of respect from them and the manager put the blame on me. He never once sincerely apologized or took ownership. It was always someone else’s fault. It was his assistants fault for not responding to my email, it was the movers fault for being in a rush, it was my fault for not putting his name in the subject line of the email, and it was the post office’s fault for «losing» the check he sent. (He supposedly sent 4 checks by the way… I only received 1.) It took so long to review our claim because my husband posted a negative review online. (It wasn’t until after that negative review that we actually heard from him at all!) I was nothing but nice and understanding during the whole process and I got nothing but excuses (and a headache) in return. I highly recommend you NOT use this company.

I don’t have a horror story, but the movers were incredibly slow, making my move much more expensive than it should have been. A move that should have taken 4.5 hours at most took 7.5. Loading a two bedroom townhome with only boxes and one room of furniture onto the truck took four hours. Movers would not hand boxes off to each other or step on or off truck. Instead they rode the slow-​moving hydraulic lift on the back of the ruck up and down with each and every box — no matter how small or light. Unloading was faster but only because my boyfriend pitched in and helped.

I have been putting off this review in hopes he would redeem himself, it hasn’t happened. The movers showed up a half hour late, not a huge deal. They proceeded to scratch the heck out of the wood floors in our old place, even after I pointed it out and ask them to stop dragging things. When we arrived at the new house we saw how they had stacked the Fragile boxes on bottom and almost all boxes were crushed in. Numerous bubble wrapped items were broken among other things, I found Santa’s concrete foot shoved down inside an artificial plant. We have broken dishes, crystal, mirror etc. Smudges on the edges of the mattresses, I saw this happening and said something (apparently it’s ok not to wrap them and drag the edges in the house). The workmen could not all read English (fragile) on the boxes, they were all nice (little did we know they were hiding broken things. It was like having your friends move you, not professionals, these guys did bust their butts but dropping already crushed boxes six inches from a tile floor just doesn’t cut it. The entire time the head guy heavily complained about the company being terrible and having quit them 3x, but he needed a job. At least two other moves were scheduled for that day and didn’t happen, so glad we were first on the list. The biggest disappointment by far was Wayne, he seemed so nice on the phone. I emailed pics of all the broken items and kept him updated, he never responded. I ask repeatedly for him to please respond and let me know how we needed to proceed for his insurance to cover the damages, he never responded. I called the company number, it had been disconnected. Luckily he had given me his cell, I called and woke him up, he said he had received my emails and would call me back, he never did.
I would not recommend this horrible company ever!

Their license has been revoked from the Texas Department of Motor Vehicles (I found this out while attempting to file a complaint against them) at the time that this review was submitted. You can go to
or
to check if a moving company is licensed by the State of Texas.
Hired them in September of 2014 for a move. Two pieces of my furniture were damaged, and although I was promised that my furniture would be repaired and returned to me at no extra cost, in September 2015 I ended up having to rent a truck to pick up my furniture from their storage space. To top it off one of my pieces was still broken.
I would give them zero stars if I could and here’s why:
–1 star: they lost my furniture for about 8 months or so. Instead of returning my furniture to me promptly after it was repaired. Instead, after my furniture was returned to them from the repair shop it was placed into one of their storage units. Ostensibly this happened because the proprietor had taken ill and my furniture had been returned in his absence, but the fact that no one else knew what to do with my furniture when it was returned to Move Masters is a bit unsettling. Once I was able to reestablish contact with the proprietor it still took several months for them to find my furniture in their storage facilities.
–1 star: the sheer unprofessionalism of the proprietor. I don’t know if I’ve ever received such terrible customer service. While the proprietor was rather assuring and courteous to start off, when things went wrong he quickly lost his cool. He became difficult when pressed on the matter of my lost furniture, and eventually stopped answering my emails or returning my calls.
It took filing a compliant with the Better Business Bureau to get him to respond to me, and even then he was confrontational and difficult to deal with. We exchanged emails back and forth through the BBB for several weeks, which ended up feeling like he was holding my furniture hostage just to be difficult.
It actually took the intervention of the Texas DMV to produce any real results. I had also filed a complaint with them at the same time that I had filed with the BBB, and once the Texas DMV finally responded to my complaint the tone of the proprietor’s correspondences changed.
–1 star: the issue was actually resolved by the Texas DMV, not by the proprietor, and in fact the proprietor was obstinate througout the entire process.
–1 star: a mirror on one of the pieces was still broken when it was finally found. Instead of offering to pay to fix the piece a second time, as it was damaged while in the care of Move Masters, no offer for recompense was initially made. Although, when I did go to pick up the furniture it was brought to my attention that the proprietor was willing to pay a flat rate compensation, which wouldn’t have even covered the cost of renting the van that I rented to go recover my property from Move Masters’ storage facility.
–1 star: ultimately I had to take half of a day off, rent a moving van and enlist help to go over to Move Masters’ storage facility to retrieve my furniture. Again, I was promised that my furniture would be repaired and returned to me at no extra cost. Although I was told that the company was without a fleet of vehicles and that they would not be able to transport my furniture to me, there was a Move Masters truck parked on site when I arrived at their storage facility. Also, when I called the Move Masters office to arrange to come pick up my furniture, for a moment the receptionist asked me if I wanted them to deliver my furniture back to me. Once she realized who I was I was informed that I would have to come and pick it up as per the instructions of the proprietor. I suspect that in all of this the proprietor was just being difficult.

I really had high hopes for this company. The reviews on both Unilocal and Thumbtack were great, so I decided to go with them.
The Good:
1 — My initial interaction/​communication with Move Masters was great. I received an estimate via Thumbtack shortly after I submitted the request. The quote was confirmed via a phone conversation with Melinda who was extremely professional and thorough. After I booked the move, she sent me an email confirmation with all of the details of the move.
2 — The movers arrived within the estimated window on move day.
The Bad:
1 — On move day, everything was off to a great start in the beginning, but the guys (I went with 3 movers) seemed to drag quite a bit towards the end (of the first leg — loading the truck). I later learned that I was their second move of the day. Lesson learned for me… be the first move of the day.
2 — After everything was loaded on to the truck, they asked if they could stop to grab dinner. I thought this was a bit odd, but had no issues with this. It just took a bit longer than I expected.
3 — During the second leg of the move (unloading the truck), furniture was dropped, furniture was damaged, and my living room wall was dinged. Additionally, one of the movers pretty much threw a tantrum because one of the other movers told him to do something that he did not want to do (i.e. stop taking personal calls on the job). At that point, I was just ready for the move to be over, so I pitched in to help move items from the truck to the apartment. I understand that they had to go up and down stairs and that the boxes were heavy, but that’s what I hired them for. Towards the end, they seemed to want to just put boxes anywhere instead of where I wanted them to go.
I don’t think I will hire them again, which is unfortunate because I actually need to move again in a few weeks.

What an amazing move! Johnny, Ozzy and Gustavo did a fantastic job with my move. Melinda worked with me to schedule my move the day after I called. The crew was very professional, efficient, and respectful of my time. Should I every need to move they’ll be my first call. They should be yours too!

I was overwhelmed trying to search for a moving service considering horror stories i had heard from friends. First impression was the person on phone was very responsive and professional in asking abut my requirements and considering good reviews on Unilocal i went with them.
Now, on the day of the move they were late, when i called they were prompt in reply. but this is a small issue and still the 5 stars ‚
Zack and steve were very courteous and extremely fast in the move, and made it very stress free for me. Will definitely use them next time.

Though there was one small issue, I am giving 5 stars because the matter was dealt with promptly and satisfactorily. The two movers were timely and worked efficiently and safely in the handling of all furniture. The issue regarded a special request for a specified number of wardrobe boxes, which the dispatcher assured me would be included upon arrival. Unfortunately, there were only two boxes with no rod included. The movers made an alternate suggestion, which was not to my satisfaction, so called dispatch which had additional boxes delivered to my address. Now that’s service!

I filled out an online application for ABC Movers and was emailed within 24 hours of an estimate for my move. I went online and filled out their form for what day I need, where I’m moving from and to, size and so on. I was emailed and notified it was set up and fine. About 3 days before my moving day I was called by Bruce, the CEO of Move Masters to get some basic information about my move and that’s how I found out ABC Movers was not actually moving me, but a local Houston company was. Nonetheless, I was happy to be contacted. Bruce was incredibly nice, answered all of my questions without hesitation, and supervised my entire move. They come with a 3 hour minimum and I was not charged a minute over 3 hours. The guys that did the move were very nice and very hardworking, and super fast! They wrapped everything in blankets and plastic and were delicate with my TV, glass TV stand, and mattress. I highly recommend this company if you’re in Houston and if you pay in cash there’s a discount! Call Bruce now! You won’t be disappointed!

Robert and his partner were awesome! They moved fast and carefully and they were very friendly. We would definitely use them again! Thanks, guys!

We had a great experience with this service. It was super affordable, the 3 guys were polite and professional and quick. They had a big job ahead of them, moving my house and my boyfriend’s townhome to the home we bought together. They arrived right on time at 9 am and I think they were done right after lunch. They didn’t scratch any walls, knick any furniture and wrapped everything, took apart and reassembled things for me. Super nice people with a large, clean truck. We expected our move to cost significantly more and were pleasantly surprised when the total was almost half of what we anticipated. I am recommending this to everyone I know. So glad we used them!

Move Masters was/​is an absolute fabulous, affordable moving company. They arrived at 8am on the dot and all three men were efficient, respectful and polite. I can not express how much we liked our moving experience and no one enjoys moving. There was a piece of glass that was misplaced and not only did they replace the piece of glass but Wayne Watts personally brought it over himself. Top notch service with a smile. We would definitely use this moving company again.

I was very disappointed with my experience with Move Masters. I ordered a three person crew and only two men showed up the day of my move. It took the two men over 8 hours to just load my two bedroom apartment. To be fair, the elevator to load was a good distance from my apartment, but that does not justify 8 hours to load a two bedroom apartment. I had to bring in extra help to expedite the process. Without the assistance of extra help, Move Masters would have completed the move in roughly 14 to 16 hours. One of the two original movers that showed up decided he had enough and went home in the middle of the move! Another laborer was sent and he was minimal help. The whole experience was a total nightmare. In total, I paid over $ 700.00 to Move Masters to move my two bedroom apartment and that was with the help six other laborers. Two thumbs down and a total rip off.

The guys who moved us were the best movers I’ve hired! They wrapped delicate items with blankets then with plastic. Nothing was broken in our trip from one city to another. The crew was fast and efficient. I highly recommend them as they are true to their word and very hard workers.

I can’t recommend Move Masters highly enough. By far the best moving experience of my life. They were the most professional, driven, careful, kind, and best priced movers I’ve found (in 10+ moves!). Our whole family felt like we gained a lot of brothers and a sister. Amazing!
Wayne came and gave me a quote – which was very accurate. They showed up on time, worked very hard, treated all our furniture (including heavy antiques, fragile glass, etc) carefully. Nothing was broken or damaged. They took apart all the big furniture and put it back together in the right place at new house.