Motorwerks Of Houston

Great service! I’ve taken my range rover here a couple times for repair and diagnosis. Everyone is very professional, quality of work is exceptional and pricing is fair.

About 2 months ago, I got a b5 service for my Mecedes Benz at this location. Intermittently, when I started the car it, large amounts of smoke would come out of the exhaust as if it were burning oil. I called him and asked him about it and he said that was normal after service. Two days ago I took it to a Mercedes dealership to get something checked out on it that was in warranty and they said no that was not the case at all. They had put way too much oil inside of it and had to replace The oil capacitor cap. Thanks for causing me to have another $ 420. Next time I’ll just take it to the dealership and pay more.

Good service!

HONEST AND CONCISE
This is a continuation review from 8÷20÷2014.
My experience at Motorwerks of Houston couldn’t have gone better. Sunil re-​ordered the AC compressor, the part arrived to the business late Friday morning, and my car was ready for pick-​up by 2:45 p.m.
The AC is blowing cold and Sunil informed me about a feature on my vehicle (w203) that I was unaware of. Excellent customer service!
I highly recommend this business to anyone who needs their luxury vehicle serviced.
Exceptional service and great prices.

If I ever had a problem with one of my German, speciality or classic cars in the past 6 years, these guys solved it. That’s saying a lot because I’ve been to plenty of shops that refused to work on a project because it was too difficult to diagnose, or not worth their time.
Motorwerks has done everything from changing tires, fixing impossible to figure error codes on Mercedes (specifically ABC suspension) and BMW (specifically emissions controls) check engine lights, to a custom interior complete with an alcantra headliner. Are they the cheapest? Sometimes. Are they they fastest? Maybe for a simple oil change, when time matters.
But that’s not the point. If you have a need that other shops, including the dealership, won’t touch, you should give Motorwerks a shot.

I take my (not fancy) BMW there whenever I have an issue. They’re honest and quick and have even fixed a minor issue with my car without charging me. I know, I know… I thought honest mechanics were about as real as unicorns too, but I have yet to have a bad experience with them. I recommend them to all my friends who have nicer European cars.

Motorwerks is the BEST! I’ve been taking our Mercedes C300 here for the past few years and I am always impressed by the service provided. I have never felt ripped off or pressured to get things repaired/​serviced that I didn’t want to. You can really save by taking your Mercedes here for the service maintenance rather than the dealership, it’s literally hundreds off the Service A or Service B. Highly recommended! I am so glad I found this shop!

This is the last shop in Houston I’d go to, and for several reasons.
A year ago, I came to MW a year ago under the impression that a very nice sign and million dollar showroom cars meant quality. I asked Sunil to install a chip into my BMW’s ECU, something that is normally done as a DIY since it is so easy. He made a snide remark about how «you can take it somewhere else if you don’t like the price, because this is what we do.» I was lazy and afraid of messing something up since I was 100% new to modifying cars, so I gave in and agreed to let him do it.
Literally 15 to 20 minutes later, the install was done and I was charged $ 98. Are you kidding me? I paid and left with a bit of a sour taste in my mouth. I wasn’t angry, since I understand that 1 minute of shop labor is still counted as 1 hour, but that just goes to show what kind of business Sunil runs: a hungry one.
Fast forward a year.
I’ve now met tons of BMW owners and have tried many different shops in Houston. I’m also very knowledgeable compared to a year ago, and can definitely say that I was ripped off the first time at Motorwerks. Everyone I know that’s been there has even worse stories than mine, like $ 800 to install simple coilover suspension (instead of the normal 200 – 300), not installing center caps on wheels then blaming the customer, taking weeks to complete simple tasks, etc.
I went in there recently to get my car tuned by Eurocharged, a separate company that operates from within rented space in Motorwerks, and my greeting was very cold. The receptionist, some young kid, didn’t help me find who I was looking for at all. When I asked him to check where the tuner was, he didn’t give a shit and told me «I don’t know what he’s doing.» He ignored me when I sat at the bar stools directly in front of his desk. I asked him to get me wheel price quotes, and he said «yeah hold on» and then continued doing whatever it was he was doing. He never got back to me even though I was waiting for an hour and a half.
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CONCLUSION: Unless you look like a walking gold mine, you’ll likely be treated like shit here. Even the receptionist is a snob. How does that work? The prices are OUTRAGEOUS and the wait times are unacceptable. The staff needs to learn some manners. Don’t be fooled by the pretty sign and expensive cars parked around — there are many other shops that are much better, are fair on pricing, and actually value you as customers even if you don’t drive an 80k+ car.
P. S. Read the filtered reviews. They are written well within the Unilocal rules and are still flagged for having negative opinions. I expect mine to be in there soon.

You have money to spend? Then they have every kind of modification you could want. European tunning company options or even factory options that are not available on US production vehicles.
I don’t know if it’s normal to have a long wait or if there was confusion about who was going to help me, but I waited around for 30 – 40 minutes before I finally got helped but when I did, I was shown many options and some I didn’t even know anything about. They were helpful and courteous. I plan on using them in the future after I sell a kidney or two.