Molly’s Mutt House

We have been going to Molly’s for over 5 years, but I think we will be looking for another groomer. The last 3 times they just haven’t done what I asked. I wish they would let me see my dog before I tip. After being rung up and tipping, they bring him and is not what I asked for at all. It looks like i did it myself which if that’s the case i would just do it myself and save $ 70. Maybe they have a new groomer that doesn’t understand me.

Angelo is a new groomer at Molly’s and an old friend of my dog, Wasabi.
We’ve followed Angelo over the years because he is the only groomer in town that consistently provides stellar service. I get updates on how Wasabi’s doing – including notable moments or funny faces Wasabi made during their time together – and I never worry about Wasabi coming home with a jacked up haircut. In fact, Wasabi’s from New York, where I went to law school, and his former groomer used to work for celebrities. I know how pretentious that sounds, but my point is that Angelo’s skills are on par with New York talent.
Every time people ask who grooms Wasabi (many), I gladly tell them about Angelo. Wasabi’s 13.5 years old now, but you couldn’t tell because of how cute Wasabi’s haircuts look on him. That’s almost bad for me because Wasabi can be SO naughty sometimes, and if he just gives me «that look» after a fresh cut that shows off his big, expressive eyes, I laugh. Too cute.

Molly’s is THE BEST. Period. I board my dog their regularly, and he is always eager to see his buddies there and wagging his tail when we arrive.
I already liked them, but a recent experience showed me just how incredibly the people at Molly’s are. I was out of town for the weekend and my dog was on previcox, a painkiller, because he was having ACL surgery the next week to repair his blown-​out rear leg joint. While I was far away, he had a reaction to the previcox, and began vomiting uncontrollably and passing bloody stool in the middle of the night.
The folks at Molly’s took him straight to a 24 hour veterinary clinic and paid the bill to get the situation under control. They gave me frequent updates by text — I was totally beside myself, 1000 miles away, worried sick about my little buddy! — and even prepared special meals easy for him to digest while his stomach recovered.
Having your dog get sick while you are away is a terrifying experience. I’m so glad he was at Molly’s where he got the kind of care and attention I would be giving him if I had not been away. It’s at times like this that you really see the value of a business like Molly’s where the owner and the staff care deeply about the dogs in their care. I am so grateful to them for taking such good care of my boy.
And we were just there for the day this week — even after that experience, he’s happy and excited when we pull up in front of Molly’s. It’s his home away from home.

I took my boston terrier here because I had a short notice emergency work trip and this was the only place that would let me board her overnight without evaluating her or making her stay there for a day first. While I appreciated that, I will not be taking her back here.
When I picked her up, her whole nose/​snout was bloody and I’ve never seen her more scared. She has been boarded several times before but for some reason this place traumatized her…
I thought the staff was really nice and very receptive to all my questions, but I wasn’t pleased when they told me they wouldn’t be able to give me a tour of the facilities. They also weren’t easy to get a hold of on the telephone.
You can find a better boarder in Houston for a lower price.

This is the only place I have ever taken my girls where they are happy to leave me. My Rottweiler races me to the front entrance because she’s so excited to be there. I feel 100% confident that when my husband and I leave town, whether for a weekend trip to Austin or a ten day overseas vacation, that we will return to happy, healthy and clean (we always have them bathed before we pick them up) dogs.

I first want to start off by saying how much I greatly appreciated Elizabeth (I think that was her name) arriving an extra 15 minutes early on a Saturday to accept my little pup so I could make my appointment by 8:30 — that was great customer service!
BUT unfortunately we have found another puppy daycare because I did not feel like this was going to be a fit. There were a few things that were red flags for me.
–They were misleading in their prices — for about 34 hours, it cost $ 85/​$ 90… that is A LOT of money for 1 night of daycare!
–They also marketed services that aren’t actually offered — they don’t in fact have puppy cams that work. I tried every server you could imagine — PC’s & Apples, iphone, ipad, internet explorer, Firefox, Safari, Chrome… not one of them worked. When I picked her up from daycare, I mentioned this to the woman and her response was, «oh yea Molly can’t even access them… it’s just an old system…» Uhm… WHAT?! Your owner can’t even access the cameras but I have to pay close to $ 100? I feel like a puppy cam is something that is included in pricing, and I was very disappointed.
–When I picked her up from her overnight visit, the only thing they had to say was, «she did great!» There was nothing else to say, aside from «she did great!» — our new home gave us a fully filled out report card and she was only there for 7 hours!
— She also lost 4 – 5 teeth and they didn’t mention anything to me! This would have been something to say aside from «she did great!»
— When my puppy came home, she had so much energy! I know my puppy and I know she should have been exhausted — it made me think she may have spent too much time in a crate when we did cage free boarding…
I’m sure they have the greatest intentions, just not fit for us. Best of luck on your business!

Exceptional care, except groomers, awesome facilities! Teresa is completely, there for the dogs!

Customer service is very lacking. The past two grooming appointments that I’ve scheduled have been cancelled the day of the appointment.
It is also nearly impossible to get someone on the phone. When I asked the manager about this she said something to the effect of yes we’re just really busy running around.
Also note that if you board your dog they need an evaluation prior to your dog joining group play. This is fine and somewhat standard but because I couldn’t get anyone on the phone prior to drop off I was never told this or had a chance to ask (even though I specifically requested a call in the email I sent to confirm his appointment). When I asked if we could do the evaluation the day I dropped him off, she said no we wouldn’t have had availability for the evaluation regardless if we’d scheduled in advance. Fine — but had I known this, I would have made arrangements elsewhere. Needless to say my dog had to stay alone all weekend when he typically does group play at other places we board. I paid an additional $ 12 for a 15 minute walk just to get him some interaction that stay.
Their grooming is good but with their high prices you would expect them to be a bit more professional. I’ve been so put off with how they handle their customers that I won’t be back.

So we have been bringing «Fergus» here for about 8 months now — over all very pleased. The problems with staff noted in reviews from last year have not been in evidence at all. Very friendly and helpful. It can get a bit frenetic at times with dogs checking in /​out but the staff is consistent and us guests just need to show a modicum of patience — which most seem to do.
Fergus loves coming here and is even fairly ambivalent about coming home to his big house where he basically runs the show anyway. This is a great place if you are going to board your dog regularly. The staff know us, we know them and they know our dog’s quirks and behaviors. He prefers to be «free range» rather than in a suite or kennel, and the staff knows that.
We wish there was a little more flexibility in drop off /​pick up times but do understand that they need to run the business and scheduling people and pets daily can be a challenge.
We are really protective of our little guy but have had to board him for over two weeks on one occasion and he was as happy and healthy when we picked him up as the day we dropped him off. Keep up the great work team.

If you love your pet, DO NOT take them here! My dog has been traumatized by them… first they cut his face, then they neglected to call me all day to let me know he was ready after grooming. The loud mouth woman at the front desk then argued with me, stating that she had called. No calls or messages from these people on my phone. They are fairly rude and their staff is a little scary. Seriously, there are other places in this area that actually seem to care about your pet, not just making money.

I left my 3 babies here for a week when their regular boarding place was all booked up with no availability. I have no complaints. I do wish they had web cams so we can check up on them. It’s tough to go a week without seeing your babies. And I did appreciate that they did not charge extra for giving my mastiff his medication every day.

… had not left a review… which would have been scathing, considering 2 previous experiences here. i guess I had made enough negative comment on FB to warn potential clients. Satisfyingly, the owner just contacted me… essentially validating my experience with her associates. with which she had problems… and reporting that she has righted her boat! That shows a lot of strength and improvement…

OK. That about sums up my experiences at Molly’s Mutt House. When I first started bringing my miniature schnauzer pup there, they were friendly and welcoming. I got his first grooming and everything seemed to to go great. After about eight months I decided that I wanted to bring my pup to doggy daycare. I had a $ 100 dollar gift card that had previously been used on a grooming, so it only had $ 50 left. I decided to use this $ 50 gift card to pay for his first day of dog daycare and the front desk people claimed the gift card had only $ 20 on it. I had the receipt from the $ 100 dollars and tried to make sense with the staff but they refused and treated me poorly. When picking up my dog from daycare they just told me «He did great.» Since they do not have cameras in the small dog playroom I wasn’t really sure what he did or how he did. For all I know they kept him in a crate all day. I just wish they gave me more information on how he did in the daycare and what activities he did with the other doggies. After this experience it left a bad taste in my mouth. I will continue to go to Molly’s Mutt House, because the groomer is wonderful and incredibly friend and she always remembers my pups name. However, the front staff needs improvement and they need to update and get more web cams.

I am disappointed with Molly’s mutt house. I was excited in possibly getting a grooming appointment for my dog. I have driven past their location many times due to it being close to my home.
After looking at their website and seeing that their prices were decent I gave them a call. The phone constantly rang with no answer before going to a voicemail. The voicemail said that if needing to make an appointment for grooming to send an email to
.
I sent an email and after 4 days of no answer on phone calls or email I gave up. I called at different times of different days and never was able to get a hold of someone.
I find it hard to believe that you can run a business when you do not answer your phones or emails.

Made an appointment mid-​week to get my dog’s hair cut. Came by with my medical paperwork, and dumped him off. My dog, Boerne, loves this place. The people who work here are super friendly and they get the job done quick. The price is reasonable, so that’s great too!

Awesome staff, great treats — my dog LOVES the roasted chicken and duck feet!

If I had a dog, I would take him/​her here for sure!
My brother left his beloved Chi-​Chi here while on vacation. He had anxiety about leaving her so I stopped by twice while he was gone to «check» on her and send him a picture.
The staff was super friendly and so very understanding of the thing I call crazy (my brother). Chi Chi seemed happy enough and they let me go back and visit with her each time and the young guy even told me about her day :)
One time I stopped by and the guy actually was playing with her :) Everyone there from the front to the back were super nice. All the dogs seemed to be happy. They did have a couple dogs roaming in the back but they were more bark than bite. And everytime I came, there was cleaning going on.
They also can take them to the park which I thought was cool.
Overall, this seems to be a nice spot for dog sitting.

I have been taking my dog to Molly’s for several months now. We tried another day care and my dog did not enjoy it, I would have to drag her through the door. A friend recommended Molly’s Mutt House and from the very first time we went my dog runs through the door and is so excited to be there.
She was a crazy puppy when we first started going and they have helped her learn proper play and manners with other dogs.
The grooming is great, I have to admit my dog has short hair so it’s just a bath and nail trim but they do a great job!
I have boarded my dog several times and they always make sure that my dogs has what she needs. The last time I boarded her I emailed to check on her because it was the first time boarding for a full week. They promptly responded and suggested adding a park walk which really helped her relax being there for so long. We go for daily walks and I forgot they offer the park walks. It was nice for my dog to get out and about while be boarded.
Another thing I love is if you want a food or something they do not keep in stock they will order it for you if they can. In fact I am going to pick up a special food order today.
I agree with the other reviewers, it is not cheap at Molly’s but you get what you pay for. And it has been worth every penny!

My 2 year old puppy, Maggie seemed as though she loved it. Molly’s was very accommodating. She stayed over the Thanksgiving holiday break. It was all booked and she had to stay in a crate, but didn’t seemed to mind. I paid for extra walks and private playtime to get her out of the crate more, and didn’t mind the extra prices because she’s my baby.
Everyone seemed to really enjoy the animals. As each puppy was dropped off, employees recognized the animals by name, and greeted each person. I felt comfortable dropping Maggie off for a few days. I was very nervous leaving her at a place she had never been, but she came back to me just as excited as I left her.
I’ve read some of the other comments, and the only thing I see is that some people expect a perfect experience.
Well to me, the men and women that work here were great, they took care of my baby during the holidays while I had to be out of town. I just want to say Thank You… I hear horror stories all the time about boarding facilities and I won’t hesitate to use Molly’s again.

We board/​daycare our dog here and they have always been great. the staff is always really friendly. We buy our dog food, collars and toys here, too. We really like their leather collars
Of course I wish it was a bit cheaper to board. but it is what it is.