Meyerland Tire and Auto

Unfortunately my car was backed into last week. Ugh. I was so upset but I had happy the person was insured. I contacted their insurance company and was told I could take my car anywhere I would like. However they had preferred places they work with. The preferred places will wash your car inside and out and guarantee and a completion date. Ok, that sounds all good.
I asked they insurance company what preferred place did you have near my job. They recommend MEYERLAND collision. The insurance company sent my claim to them.
I called Meyerland collision and spoke to Adam. I explained to him my situation. Adam told me to bring in my car when ever I had time. I called Adam Friday when I realized that I would be able to make my appointment to drop the car off.
Adam told me to bring the car in Saturday morning.
Saturday morning I drop the car off. I have to fill one paper but they already had my information so it sped up the process.
Fast forward… I received a phone around 315 saying hey your car is ready. What my car is. Yes sir your car is ready. Wow that was fast.
I was at work so my girlfriend goes to get the car. The car has been detailed. Not just a car wash. But detailed!!! What the hell. Normally when you get your car back. It’s all dusty and looks like it’s been violated. And on top of that they tell me I can leave the rental there.
Really good customer service. The car was fixed really fast and it was super clean!!! Five star service.

Really enjoyed working with Andy and found him very professional and accomodating. Took my car here at the suggestion of my insurer after it was hit in a parking lot by a hit and run driver. The car looks great and Andy made it very easy. It was also nice and clean when I picked it up, which is appreciated. I’ve never been here outside of an insurance claim, but I would definitely come here again.

I was in town from Austin and needed some body work done quickly. I took my car to Meyerland Collision at the recommendation of a relative. Adam was courteous, polite and worked within my budget. He was honest about repairs under the car that were unnecessary, which I opted not to have done. He was able to turn around my car in two days, as promised. It was ready a few hours after the time he quoted me, but I did not mind (cold weather does not help drying paint). I was VERY impressed with the work. It looked FANTASTIC, and they ended up repairing even more than stated. They also cleaned and detailed the car, so it looked like new! I HIGHLY RECOMMEND Meyerland Collision. Quality work with a kind, professional attitude! I’ll be coming back.

Great customer service… always returned calls when promised. Great work. Even took care of my rental car return! That earned them extra *…Andy has great people skills. I will definitely recommend them.

Meyerland Collison is the best! 1^st Andy helped me with saving on my deductible. Then the work he did on my car was awesome! I truly am satisfied! Thank you Andy. I really appreciate everything!

**CONSUMERS BEWARE*** Please do not take your vehicle to this place. My mom had some minor cosmetic damage to her vehicle. I went to Meyerland and got a quote from Frank for the repairs. He said to give him a call 1 day prior to bringing the car in so that he could order the part for her car. I started calling him on July 2^nd. I called him every business day for two weeks. He kept giving me different excuses regarding the part being ordered or lack there of. I finally gave up and took my business else where. The only reason I went back to Meyerland is because my mom had an accident last year and they did any outstanding job on her vehicle. I thought I was going to receive the same treatment and service I received last year, but apparently that wasn’t the case. **Foot Note** the visit last year was an insurance claim. The visit this year was an out of pocket expense. So it seems to me insurance claims are a priority for this company. They don’t want your business if you’re not bringing in big insurance claims. All customer’s should be a priority no matter how big or small the job is; especially a returning customer. That’s how you gain referrals and build your business.

DON’T GO ANYWHERE ELSE!
If it were up to me, I would have all other auto repair shops shut down and make Meyerland Collision the only option for getting one’s car repaired after an auto accident, primarily for the only reasons that really matter:
(1) Above all else, their CUSTOMER service is TREMENDOUS, spearheaded by none other than the shop’s owner Adam Abutair. In my most recent interaction with Adam, I quote him saying «I know how stressful auto accidents can be, and I just know that if it were me, I’d be furious if anyone from the auto shop did not treat my situation and me as a customer with the utmost care and respect.» There is NO pretense in his commitment to quality customer service… you can sense the authenticity and integrity behind his work the moment you step into his office and interact with him, and all his staff reflect that same level of excellence. He will make sure that WHATEVER fears/​anxieties/​reservations one may have in regards to cost, time, quality of service, etc. will be eradicated immediately.
(2) The actual QUALITY of service. Once you trust them with your vehicle, you become family. You inherit lifetime warranty for any future issues your car may have right off the bat! And in the two times I’ve visited since my original accident (once for a paint job and once for some internal rattling noises), they’ve done nothing less than restore the car to its original beauty when I first purchased it in 2011, cleaned and vacuumed the ENTIRE interior, and even gave it a car wash… ALL AT NO COST TO ME BECAUSE OF THE WARRANTY! You’re not just walking up into some raggedy «do-​a-​half-​assed-​job-​just-​to-​keep-​you-​coming-​back» type of place. You get major league automotive quality work done at little to no cost, every time! Meyerland Collision ought be a national namebrand.
Can’t say much more than that… frankly, Adam Abutair and his crew at Meyerland Collision are world class automotive servicemen. Don’t give anyone else your money or your business but these guys!
Sean P.
2-​21-​2015

Despite the wait, I am very satisfied with the speedy work done once the parts were in. I recommend this place!

DO NOT DEAL WITH THIS PLACE.
All they want is money from ur insurance and don’t expect them to say something true or let ur car looks good The worker there knows how to scam you and ur insurance so be careful if ur car already there do trust what they say.
My car has a small damage they chargeed my insurance over $ 7000
And the work they did doesn’t worth $ 2000
My car been in Their place over 2 month. Each time they ask my insurance for more money which cause me be without a car for the past 2 month.

Don’t let the location and outward appearance of this place dissuade you. Hands down the best body shop experience I’ve ever had. Adam and Andy were super polite and accommodating. Just excellent customer service. Andy gave me calls to update me on status. My Lexus came back looking better than it did before. They washed and detailed the interior so it was like brand spanking new car. My car was in only for bodywork after an accident so I can’t speak for mechanical repair, but really impressed with their work on my car. Keep up the good work, guys!

I am new to the Houston, TX area and I got into an accident. I literally dreaded getting my car repaired. I called Meyerland Collision and the gentleman who answered the phone provided great customer service. But wait there is more!
I took my car in for repair the experience was stress free. I was contacted and assured with updates about my vehicle. I was able to pickup my vehicle within a week! The guys there at Meyerland Collision took excellent care of me. Any maintenance I need done on my automobile… I will be sure to take it to MC! I recommend Meyerland Collision to anyone!!!

Do not take your car here! They were the first wrecker to come when someone hit my car, and I regret that I impulsively took my car there to get fixed. The adjuster told me my car would take 2 weeks, and this place had it there for SIX. Every week I would call and be told a different reason (it’s in paint and will be ready by Friday, it’s in mechanics and it will be ready by friday. etc) and every week Friday would come around, I would call to pick it up, and they would say sorry, it’ll be another week.
This happened three weeks in a row before I finally spoke to the manager and he admitted they «dropped the ball» and his staff lied to me about my car status. After 6 weeks in the shop, my car hadn’t been through paint, mechanics or air bag yet. They told me they were working on other cars instead of looking at mine. The manager told me he promised it would finally be ready on Tuesday and that he would give me my keys personally bc he was so «ashamed» at how they did business with my car… I call Tuesday morning at 8am to speak to the manager and confirm the car will indeed be ready and the person who answered said the manager was unavailable and would call me back. At 4pm I finally get a call back to be told I COULD NOT pick up my car. Terrible service.
If you want your car to be taken somewhere and collect dust, come here. If you want to take your car somewhere where you have to call them every few days to force them to work on your car and be lied to every time you call by different sales people, come here. I am extremely upset with the way they handled business, and I wouldn’t recommend coming here if you want your car to be taken care of in an efficient manner. They cared more about collecting money from insurance by keeping my car there as long as possible than actually taking care of the client and the car.
Don’t take your car here, save yourself the headache.

I had a minor accident with my Toyota Corolla and Meyerland happened to be the nearest body shop. Adam (the business owner) is a great guy who is very knowledgeable about the business and took the time to explain what needed to be done. They handled insurance and completed the repair earlier than they promised. They were also kind enough to give me a ride home, and then deliver the car to my home after the repair. I received regular updates when the car was in the shop. I have been using the car for about a month and everything looks great. Also, they offer lifetime warranty on the parts they install, which is nice. I highly recommend Meyerland. I hope I don’t get into another accident, but if I do, I will surely use their service in the future.

My current car has made me visit the mechanic more than I’d like but Meyerland Auto has always been there to help it be as painless as possible to get back on the road.
Everyone there is super friendly and very helpful in describing just what you’ll need to get your vehicle repaired.
Prices have always been very reasonable and they have always gotten my car fixed fast.
I highly recommend Meyerland Auto and definitely plan to use them in the future.

It’s been close to a year since I wrote the original review, and everything is gravy. Car parts that were replaced are still in great condition, and I’ve added quite a few miles on it since (standing the test of time, per say). Great shop, great owner, hope it gets more business.

I would give this place ZERO STARS. If I could make sure no one came to this place I would. I have an Acura TSX and they have probably ruined my car. It has stalled, stopped working, died, and the A/​C doesn’t work since they have returned my car. There are grease marks on my upholstery and sweat stains on my leather. Oh, and also they said it shouldn’t take more than 1 week for the repairs and they kept my car for ONE MONTH. On top of that I was still having issues so I had to return it to them 2 more times after that. My car is still not properly working. I would not trust them and I would NEVER recommend them to anyone. I plan on having my car checked by a 3^rd party and then TELLING them all the stuff they messed up. I wish I could get my money back from them, but since my insurance company paid everything I unfortunately cannot. I have half a mind to sue them. DO NOT RECOMMEND FOR ANYONE TO GO HERE unless you want you money and time wasted.

We have sent a ton of business to this place. We had an accident while my mom was in the ICU so the last thing on our mind was getting car fixed. We took it there, they took longer than they said it would be — fine. Someone there stole my GPS and they refused to return my calls, my email or my letter asking them to replace it. They have lost a customer for life with their poor customer service and lack of ethics. Houston has a ton of body shops — I will not be going back here no matter what…