M&M Cleaning Services

As other reviewers have said, NO ONE PICKS UP THE PHONE OR RETURNS MESSAGES. I have been leaving messages for about 10 weeks now and NO ONE returns calls. I spoke to living social about it and they sent me a link to a website to book a service. Well, I did that, rearranged by whole day and NO ONE SHOWED UP! Terrible, working on getting a refund…

I cannot comment on their cleaning since I never got that far. I left 2 voicemail messages which they claim they returned but their policy is not to leave a message so who knows if they are lying or not. I sent an email which was returned stating that they have a Friday morning appointment for me. I then called on a Sunday which was answered but I was told off since they are not open on Sundays (???) and told to call back on Monday morning as she was driving and could not possibly take my name and number.
This I did and THE RUDEST women ever shouted at me for not calling earlier (I happen to work) than 11.15am, was incredibly rude when I explained that I wanted the Friday appointment, shouted at me again and then hung up on me. If this is their customer service then I hate to think what they would do in my home.
DO NOT HIRE THEM

I can really NOT recommend this service. The first cleaner that came into my house was making personal insulting comments about me and the country I come from before even getting into the cleaning work. I asked them to leave, didn’t want someone like that getting into my personal things. I then rebooked the service with the owner and just noticed that a porcelain container was broken in my bathroom which they did not disclose to me before leaving the house. This item can not be replaced so I’m ticked off and don’t feel they can be trusted in my house.
BTW, one of the cleaners was on the phone a lot until I had to ask him to keep it down since I was trying to work. When I walked out of the office to tell him that he was standing around idly upstairs next to the bathroom (probably too much echo inside the bathroom) with the mop dripping on the carpet while holding the phone in the other hand chatting away. He did not even use an ear piece, so he could carry on working.
They did not try call me back to resolve this issue and the comment below that I am difficult does really not address the fact that they broke something and didn’t own up to it and did a weak cleaning job in a house that was pretty clean to begin with (as they even commented themselves).
Hope it works out better for you all if you use them.