Kroger

It’s a great store with lots of selection; unfortunately, when I ordered a custom cake (that was very simple AND that I made an illustration of on the computer) it came out nothing like I wanted it to be. I don’t know if it was because they were all chronically colorblind, or if it was because none of them spoke English in the bakery department. I spent good money for this cake and when I complained to the manager, it was as if he didn’t even care.

I go with a friend because he likes the steam table food. Most of the people are ok, but a few that work back there are just rude — all the time. If you hate people why work where you have to help them?
Cashiers for the most part do not care, or are rude also.
They had a bunch of men in suits there last week and every single person was so nice and friendly. Next day, no suits, no smiles, no customer service!
HEB is so much better!

This store used to be 5 stars but the customer service really has gee down!
High points:
1. Starbucks is in store and very convenient.
2. Meat section is great, they are helpful and will cut meats the way I like it.
3. Great selection of organic/​gluten free items.
4. Great selection of organic fruits and veggies.
5. Morning manager is awesome! Very engaging with customers!
Low Points:
1. Cashiers are not interested in there jobs! They are rude at times and don’t pay attention to the customers.
2. Evening managers don’t seem as engaged with customers! Seems like they are just collecting a paycheck!
3. Flower shop is always without attendant. I’ve wanted flowers wrapped to take home and no one is ever around.
4. They got rid of the cool shopping carts with video in them. My kids loved them, but they are no longer there!
Overall this stores is ok, but I may start going across the street to HEB.

We’ve been going to this Kroger for some time now (sometimes every other day) and it was great until recently. Lately the customer service has been lacking big time! I am not sure if it was because of the Holiday season or what but a lot of the staffers (including management by the name of Brent) are just rude. I am so BIG on customer service and it is a shame it is very rare to find. I do not come to a store to get people rolling eyes, making weird faces or holding personal conversations while checking me out at the register. We will no longer shop at this Kroger. We will drive to the S. Voss location or H-​E-​B on San Felipe.

Perhaps, I’m prejudiced. I’ve done grocery shopping at H.E.B. as well. They’re not bad, but (this) Kroger is much better. This store has a really good deli/​sushi bar, chicken wings/​Tex-​Mex bar, and lots of fruits and vegetables.
They also have an organic section, as well as gluten free, and specialty foods you might find at Wholefoods, yet for a lot less. There is also a flower shop, a bakery, a cheese bar, an olive bar, a section for cooking products and utensils. I guess I always notice that I can find just about everything I’m looking for in this store; which is why I don’t bother going anywhere else.
Would definitely recommend getting a Kroger Plus Shopper’s card. You will save at least 5% of the regular prices.
I’m such a regular at this store that my daughter works there, and I know most of the staff, including Carolina, who works the evening shift, and Charles, the store manager on the day shift. If you stop by, I would highly recommend talking to Charles, who keeps everybody in the store humming efficiently. As he says, «I keep this store on ‘lock down:’ I keep everyone on their toes.» He even once told me that I go there so often, I should clock in…
Gotta love it!

I was in this location again, looking at its selection of paper products when a manager named Gary got on the PA system and called one of his employees to the aisle. When the employee arrived, this Gary began chewing him out very rudely in front of several other customers and me. The employee was mortified that he was being ripped apart in front of customers. If the other customers were like me, they were made terribly uncomfortable. What this manager did was extremely unprofessional, and he ruined the shopping experience for those of us who were caught in the middle of his rant. I wrote to Kroger’s corporate headquarters about what I witnessed, but I received no response. There are other choices in the area.

I recently posted a bad review on the customer service clerk at this location for an issue i had last evening. I am updating this review after speaking with Alex today who more than corrected the issue. I shop at this Kroger daily and have had no issues at all other than the one last night. After speaking with him i am back to being more than happy with this locations service.

I’ve been going to this Kroger once a week for the past 3 years. This is in my area and everything is kept really nice and clean. But the customer service I received the past few times at the self check out is unacceptable and I doubt I will go back to this store.
I had a question to ask regarding the item I was buying, and this employee named «Precious» rudely cut me off, didn’t even bother to listen to my question and yelled out, «You need to press the pay button!.» YUCKY ATTITUDE!
I was speechless and totally disgusted in her demeanor. She makes it very clear that her life is horrible. That does not excuse her to be rude to customer who’s paying her salary.
I went to complain at the manager, he apologized on her behalf but I don’t know what else was done to resolve this unacceptable customer service.
With all other choices with grocery chains in the area, why should I bother to go back to this Kroger?

This is my favorite Kroger in all of Houston! I do all my weekly shopping here and I’m always able to find exactly what I need. They have a huge, fresh, and fully stocked produce section and an amazing meat selection. Great prices and great hours (²⁴⁄₇). This Kroger is always super clean and all the staff are smiling and helpful.

Since moving to Houston, over 9 years ago, I have been an HEB fan. As of recently, this has changed.
I have returned to Kroger; the grocery I grew up with. They have a larger international section. This is not all encompassing, but it is very good. They have great produce specials: $.99 for a pint of blueberries (how is that possible). While you do need a card, which they will just enter if you don’t have one, the specials are really good.
I would put them on par with HEB for knowledge of employees, some helpful some have no clue. Will agree with other Unilocalers that the PAs are annoying, but a little funny.
Lastly, they have really good fried chicken, not the wing bar. It has to be fresh, but it is on par with restaurant fried chicken. I always ask and try to time the end of my shop to when it is coming out of the fryer.

This is my go-​to grocery store for weekly shopping. I have several more grocery stores closer to where I live but this one is worth a couple extra miles.
The staff here is very friendly and willing to help. I have had too many experiences where they have gone above and beyond on customer service.
Kroger produce by nature isn’t the best to be offered, but they do a great job of getting the freshest produce out! There are also hardly any gnats which I’ve seemed to experience so much this summer, even in whole foods.
The store is always clean too. Dirty grocery stores gross me out.

I like everything about this store except for some of tha people who work there. I work for Dr. Pepper and the back door lady harass me just about every time I go into this store to work. With that being said I walk into tha store on my off day aroubd 6:30 to get some Starbucks and buy some magazines i shop here often since it is really close to my house. She then starts yelling at me asking am I working for Dr. Pepper today I said no mam she then says im talking to u I said once again no mam im not she then says to me did u buy that book I said no im still reading it to see if I want to buy it her store manger come over and takes her side and just leave I will never go bsck to this store again

This kroger has a wonderful deli and 2^nd floor dining area. They have most of what I need although I feel HEB has more of my healthy items like bags of flax seeds and essential oils but that’s across the street if I have to swap stores for the day. I frequent Kroger more because there is less traffic to battle with in and out.

Very pleasant shopping experience. Nearly every staff member that passed us asked if we were doing alright or needed help finding anything. Bagged happily checked a price, manager was actively tidying up the entrance, and cashier was friendly and seemed sincerely engaged in her job. I liked the by-​the-​lb spices and just wish they had a greater selection, more similar to H-E-B’s bulk selection. Overall, great shopping experience!

This Kroger location by far is one of my favorites. Just wish it was in my neighborhood. It’s always clean and they carry more products than the one near my house. The staff here seems to be a bit more friendly.

Please read this before you eat at the café at this krogers. There Has been multiple occasions in which I have gone to eat here for lunch. Today was the last straw, I went to pour myself a cup of the self serve soup, today it was broccoli cheddar, and when I lift the lid up a cockroach comes out of the soup. Before this occasion I ordered food to go and there was a roach in the food also, I’ve spoken to the manager about this all they do is pull the item but they clearly have a pest issue please do not eat here at all.

I love almost all Kroger stores for their consistency, selection, and pleasant atmosphere. I don’t go to this one often, but my initial impression is that it lived up to the good Kroger name.

I do love HEB most of the time. However, these past couple of years I have been earning a lot of Kroger loyalty and points. They not only give me discounts on gas, but send me customer exclusive coupons. These coupons often times are straight up free items with no purchase necessary. So they have earned my patronage.
I usually just stick to the locations near my house, but this one is by far the biggest and cleanest of all Krogers. It is open ²⁴⁄₇ and seems like it is never really busy, as opposed to the HEB across the street which is a mad house.

I really do like this Kroger. I usually go to the Med Center location, but my new place is in between the two. This one is really nice. I got to get used to the set up though. It’s a little different than the other location, which is fine.
The parking lot is pretty big. You might have to walk far at times, but there is always parking available
It’s a pretty big store and the wine selection is actually very good.
They also carry a good amount of organic foods as well.
This is definitely going to be my new regular grocery store.

This by far is one of my favorite Krogers I been to. There is so much going on at this Kroger. There were employees greeting customers, they were handing out samples, and they were staying busy. This Kroger is probably one of the most organized and cleanest I have been to.
I subscribed to the weekly special on my email, and I always receive great coupons and special that they are having. One thing I liked a lot is that all the lanes were occupied and were on. You know when you go to another grocery store and just two or three lanes are open I hate that. There were no lines, everything went fast.
This is a great place to get all your grocery needs. Loved it!