Intrigue

Please do not even waste your money and time by going to this sorry excuse. I SPEN OVER 1500 of my very hard earned money on laser hair removal and after 8 months hardly any hair has been removed. they are liars and unorganized. they do not use the proper machinery or procedure when removing hair. PLEASE PLEAE DO NOT GO THERE I wish someone warned me. they are horrible and do not have the proper machinery its old and clearly does not work and they are not cheap in comparison to other good places.

You can never get anyone on the phone to make appointment! However they didn’t have a problem accepting my money. Filing dispute with bank! This place shouldn’t be in business.

Buyer Beware. I origianally purchased a Living Social deal and I actually loved my facial and was very excited to continue using this spa for future facials so I bought a package of 2 more facials for future use.
I went to my first appt from the package (not as great as the first facial as that person no longer worked there) and scheduled the next one but wasn’t able to make it. I left a VM to cancel since they DO NOT answer their phones but clearly also don’t seem to check VM’s.
I recently tried calling to reschedule my last facial (with intentions to buy more at this point though) and left 2 VMs with no return call, today when I finally got ahold of the NEW receptionist who has been there for less than a week she tells me I no longer have a credit for my 2^nd PAID FOR facial because I «no-​showed» on my appt that they «claimed» to leave me a VM for (I double checked my VM history for the date it was supposedly left for and there was no such VM)
I have NEVER left a Unilocal review but I am so appalled by their lack of customer service, its no wonder their rating overall is very low and that the same complaint regarding their very poor phone call and VM management is.

After a few missed appointment (I only managed to get 1 treatment in almost 3 months) I decided to ask for my money back but I was denied.
Lost my money but I will not go back! There are much better places to get laser and with better prices.

This is a small business that has high turn over at the front desk. I had every other appointment canceled without any notice. I advise you to double check with the office before going in for your appointment.

If you know anything about laser hair removal, you know that it’s not 100% effective and you don’t get lifetime results — maintenance and upkeep every year or so is a must. So after I researched around for a new spot (the last place I went to in 2010, Body Envy Houston, was charging me way too much, wasn’t honoring the discount referrals they promoted and were bad about responding to emails), I decided on Intrigue. Here’s why:
: My sis and her boyfriend had nothing but great things to say about their results at Intrigue.
: Intrigue quoted me $ 1100 less than Amerejuve and $ 3500 less than Body Envy Houston. Holly, the owner of Intrigue, gave me a great deal.
My experience?
: I’m now three treatments in and am fully happy with my results.
: Treatments are fast and pain-​free. I did IPL at Body Envy Houston and that shiz hurt like a mutha! Additionally, it took 30 – 45 minutes per area and they wouldn’t schedule all three areas in one visit. Not very convenient. At Intrigue, however, I get everything done at once and it only takes 30 – 40 minutes.

Terrible experience. I paid for a 60 minute facial for 2 people and we basically got a 30 minute face scrub. They did not even have a steamer and did not use any equipment typically used during a facial. The technician left the room twice during my facial and my friend and I suspect that she was doing another treatment in another room at the same time. The actual ‘face scrub” was terrible. She was not a trained beautician and had not idea what she was doing. Save your money, go elsewhere. This place is a scam.

These gals have moved from the Bay Area office and they haven’t left a forwarding address so it’s if you are in your on your lunch break looking forward to your treatment you will be faced with a wild goose chase. Also, they are not affiliated with a Doctor as it states on Groupon, so both enteties are lying. I wouldn’t spend my money or my time on these girls…

I’m really disappointed with Intrigue. Holly and Melissa are nice, but I spent $ 800 and have pretty much zero results on my upper legs. I was told that my hair may not be dark enough (even though the hair on my inner thighs and back of my legs is black) so I’m not sure how the laser would have missed it. It was also suggested that my legs must have been REALLY hairy at the beginning (as in layers), but that was definitely not true.
Also, I moved out of town, and Holly canceled my last appointments. I wish I could use that $ 800 to have the treatment done properly elsewhere.

Thank goodness Groupon refunded my money. :)

I can’t comment on whether the laser service at the salon is good, because no one will call or email me back, so I can schedule an appointment! After three days of trying to get in touch with them and having no success, I have decided to cancel my living social deal. If they are going to act like this, then they do not deserve my business.

this place is horrible!!! do not buy anything from this place. you will never get any service because no one will ever answer the phone nor call you back.

I am absolutely furious with my experience with this «upscale» laser hair removal salon in Houston called Intrigue. It all started with a groupon deal that they were advertising. Well, I did not buy the groupon online but the front desk admin told me that I could buy it in the office, probably because they wanted to avoid the extra charges that they have to pay groupon. I made an appointment and in May 2012 to fill out some forms and ask questions about buying the groupon. I was told that the laser technician who is also the owner was not there nor was she available to answer questions and discuss pricing for the various areas that I was interested in getting laser hair removal. I have to mention that while I was filling out the forms, my husband and I were listening to how the front staff admin was speaking with another customer and she was so rude and had very poor customer service skills. She was threatening to refuse service and jumping to conclusions and not hearing the customer out, just cutting her off while she was speaking. This really turned us off and she had already frustrated me on the phone because she stated that she could not answer my questions over the phone, I had to come in and speak to the laser tech. but she wasn’t available for about a month. I mean these were all red flags, I should have known to no proceed any further. Anyway, when i was filling out the forms, the admin told me that a credit card was required but they would not charge me for anything until i was able to speak with the laser technician about the services and the areas that I was interested in lasering. I was very hesitant to give my credit card info because I wasn’t even sure if I was going to end up buying the groupon deal or even using Intrigue as my new laser center, but the admin was very persistent and said this is our policy and reassured us that she would not charge anything. I was forced to sign the contract and list the areas that I was interested in and list the groupon price. I listed these prices with the intention that she gave me-​just to list the prices for the groupon deal, not knowing that later, they were going to use this against me and charge me for these prices that were listed out. I was supposed to speak with the owner/​laser tech about the pricing and my concerns with the areas before any pricing was set and anything was charged. Also, the admin assured me that I had to make an appointment before leaving so I made it when the laser tech was first available which was not until over a month out, this was July 2012 and she again stated that I would not be charged until I had that first appointment or had spoken with the laser tech to finalize the pricing. With limited options, I filled out the paperwork and left my number and asked for the technician to call me. She told me that I had to sign it and that the laser tech would sign it after she spoke to me and filled out the pricing and I agreed to use their services. I also went home that day and left a message at the owners other facility in clearlake for her to call me back AND I emailed her from their website. Days went by and I had not heard from anyone, then a couple weeks went by and I had not heard from her as well, but I was not worried because I knew I had an appointment if I choose to use Intrigue and I knew that I would not be charged for anything until I spoke to the owner about the prices. A turn to the story is that I found out that I was pregnant late May and confirmed this with a doctors appt. and I asked my OBGYN if i could continue with laser hair removal and she said NO. I called Intrigue the next day and asked the same admin to cancel my appointment and not to charge anything because I have decided not to use them for now because of the pregnancy and I also stated that I had not heard for the owner anyway so I don’t know about the pricing, but it didn’t matter anymore. She confirmed that she cancelled my appointment and nothing had been charged and to keep them in mind for the future. A couple weeks later, I check my credit card bill and I was charged almost $ 700. Not sure why, I DID NOT BUY a groupon in office, I simply listed the groupon pricing as the admin asked me to, I did not speak to anyone about my laser areas or the pricing, nor did I receive any services from Intrigue. Aside from all that, my appt. was cancelled in early June and I sent a confirmation text back to their automatic text confirming my cancellation.
I do not want this to happen to anyone else, this business cons you into providing them with credit card information, and they say that you will not be charged, the customer service is horrible, the availability is not reasonable at all and then they end up making you sign a contract that is not legitimate and then charge you for random prices.

Like most clients, I bought a groupon. I think you get what you pay for. This was a super good deal, so I’m really not going to complain too much. Holly and Melissa are extremely sweet ladies. They are good at what they do and make you feel comfortable. Yes, when you call, you will mostly get an answering machine. Yes, when you come to your appointment you might have to wait (but sometimes, they are very much on-​time). BUT, if you’re late, they won’t freak out. Once you get in there, you’re out in a matter of minutes. Just don’t go there if you’re really tight on time. They are open on Saturdays too.

I had a Groupon that was purchased for me for the laser lipo treatment. Everyone that I have encountered in the office has been SUPER friendly. I’ve always arrive early since I live so far away from the location. Anytime that I’ve been taken back even a couple of minutes past my appointment time they’ve always been super apologetic. I’ll go back again…

I also bought a groupon but did not that the experience that other Unilocalers did. While having the office in the back was a little strange the receptionist greeted me promptly and was kind. I also thought that putting a credit card on file was different but not too out of the ordinary for me to be alarmed. Holly was really very nice and did a great job on me! She discussed my laser history and when she realized I was just there for a touch up, she comped me a touch up on another area. Pleasant surprises indeed. I’m excited for my next appointment as the laser was very effective. :)

Although I didn’t have a chance to make an appointment this place’s service is awful. I can only begin to imagine what it would be like if I would have had a chance to set up an appointment. I purchased a groupon for laser hair removal. First, I called this place like 20 times throughout the day… literally from 10 am to 4 pm and no one answered. I got a machine every time. When I did get a hold of someone, she said I could not make an appointment because I was a groupon holder and all groupon holders had to make their appointment online. I asked «why?» and she said managers rules. I mean seriously !!! Is quality and service diminished because I am using a coupon?! I understand I’m getting a deal but… is my 398.00 not worth you giving me ur time and good quality service? I eventually got a refund and am sticking to a place in Katy with great reviews. I’m paying more but well worth the quality.

Holly will treat you like a star! She was flexible with my schedule and very enthusiastic about making sure rescheduling worked for me. Each time I’ve come for a treatment, the entire environment has been professional and the experience has been as pleasant as laser hair removal can be! I highly recommend Intrigue to anyone who appreciates efficiency and effectiveness. (Holly also works at the Bay Area one where I go, but Unilocal isn’t posting my review for that location for some reason or another.)

There are SO many better places with better service and prices that I will go to instead!
Only go here if you are available mid-​day and don’t mind waiting. Its not your basic spa-​salon hours, only open on select days for a few hours. I did LHR (Living Social Deal) on my chin, figured it was super convenient because it’s only 5min from work. Very unprofessional, no receptionist (technician does both), they do not call for appt reminder, were running behind 4 of the 7 times I went in — schedule appts too close to each other, and once I even arrived on time and 5 people were yet to be seen! I had to reschedule for the following week. Oh & the technician is not clean, she doesn’t wipe down the chair/​laser equipment or area to be treated and almost started doing treatment on the wrong body part ’til I stopped her. She apparently hadn’ t even read my chart! Finally finished my voucher and WILL NOT RETURN!
The ONLY reason why I gave it 1 star is bc the LHR machine they use does work.

So this is my first Laser Hair Removal treatment experience. I think I am very lucky to have found a good place on my first try. So it’s time to share. =)
For STUDENTS– this is a bargain! Tight on money? This is great deal!
I first heard of this place through GroupOn by purchasing 3 treatments for $ 99 for a small area. There is another location in Clear Lake but the locations are run by the same person. It’s great that she tries to provide her services in convenient locations to cover the Houston Area.
My experience has so far been great. I made my first appointment and recieved a reminder phone call the day before. The location of the office is in a business building which she leases from. Once you get off the elevator, its the second door to the left. It is a small office so don’t expect a big spa or anything. It’s quick and right to the point – which I like. As you enter the office, there are 3 white comfy chairs to sit to wait with a the reception desk right in front.
The technician is VERY friendly and thorough with her service. She definitely tries to make you feel comfortable and answers all questions or address all concerns. I did have to fill out the basic information/​questionnaire of medical history and read about the possible side effects. She goes down the list to cover what you have just read and signed, which I appreciate. It helped ease my worry since it was my very first time.
My treatment was my underarms. I have been through 2 of 6 treatments and WHAT A DIFFERANCE! I am so happy with the results. I saw results after the first session. THe 2^nd session, she was giving free samples of Zcaine products which is a numbing cream. That thing is amazing (4% lidocaine w/​menthol) but I didn’t really need it. It was nice though and she will be offering it to clients soon. After the session which literally took less than 5 minutes, she schedules your next appointment. (note, i did not recieve a reminder call for my 2^nd session so remember when your next appointment is)
She does provide a payment plan and really works with each client. So this is a great deal for students or anyone trying to get the most bang for their buck.
Intrigue is exclusively GroupOn deals, which means she always has groupon deals AND even though the GroupOn deal may not be going on-​or you ahve missed it– you get recommedation from a current client (like me!– say my name, say my name!!) you can get the same deal! So I have already told my friends about it and they are definitely jumping on board. She is definietly right about Laser Hair Removal becoming addicting. You just really want to laser everything off! lol.
Pros: Friendly, Quick, Thorough, Customer satisfaction. IT WORKS! Website is very thorough with advice and additional services.
Cons: Appointments are not always kept as in, my appointment was a 12 noon but I don’t get in till 30 – 45 min BUT, in her defence – its NOT at all her fault. How is that? Some clients don’t keep their appointment b/​c they come in late for whatever reason so it pushes the time back… so please be ON TIME! it ends up effecting everyone.
The Deals:
For $ 99, you get 3 treatments for small-​sized hair removal areas
For $ 198, you get 3 treatments for medium-​sized areas
For $ 398, you 3 treatments for large-​sized areas
I do recommend this place and hope you give this place a try.