InSight EyeCare

I don’t usually take the time to write reviews on Unilocal,but I feel compelled to write one about this place. My husband and I went to get a routine eye exam back in August with Dr. Garner. This was our first time coming to this practice. We didn’t really know what to expect, but we certainly didn’t expect the treatment we received. The staff was friendly, with the exception of one, and the doctor was nice, I will give them that. But, that’s about it…
The Background Story
After the doctor completed my eye exam, she walked me to the optical where I sat unattended for at least 20 minutes. Please note, there were staff members available, but I wasn’t acknowledged again until after the doctor completed my husband’s exam and brought him to the optical. She asked if I had been helped and I told her no. She immediately asked an Optician to help me pick out frames. The Optician was actually really awesome! She picked a nice pair of frames for me that really fit my face and skin tone. She’s super sweet actually.
The Real Issue
My real concern is with the receptionist and how rude she is. She called me a month or so ago to say my husband wasn’t covered under our insurance and that we would need to pay for his exam. I told her that wasn’t true and immediately called my insurance company. The insurance company told me that my husband was in fact covered. I proceeded to call the receptionist back and told her what they told me. I asked if the information was correct, and she supposedly checked the claim for accuracy. The receptionist said the information was correct and proceeded to resubmit the claim, 3 times according to her. To make a long story short, the error was definitely on the part of this practice, but they insisted I needed to pay. Further, they collected funds for frames I never received (I cancelled the order). So, I had to waste an hour of my day trying to get this sorted out because of errors made on their part. Not only did I not receive an apology, but I got the feeling the receptionist didn’t care about my time and it wasn’t a BIG DEAL. She even tried to mask the fact they made the mistake. I had to get her to admit they were wrong. Because of this one silly person, I will NEVER EVER return to this practice again.
Recommendation
FIRE the receptionist immediately. Who knows how many patients you’re losing because of this person. Geeezzz.

I completely concur with Cheryl T’s review. My face is wide. It can be difficult to find frames that don’t squeeze my face and when I do, there’s usually a very limited selection. So every year, I must first hunt for suitable frames before committing to an eye care center. Their entire staff was so helpful. I described the frames I wanted and the first pair they presented were PERFECT! Even the prices was reasonable! The frame selection is expansive and Dr. Norcini (who’s a guy by the way) is a real gem. This place is HIGHLY recommended.

They were able to fit me in quickly, and I felt like Dr Norcini was knowledgeable and friendly. I feel comfortable trusting my vision to him! My husband has been going to him for years, but I was not sure if I would like him because of the office location. Now, I would recommend Dr. Norcini after my first visit. They also have a very nice selection if designer frames. I was impressed.