Houston Security Gates

Today I called two gate repair companies because the security gate into our town home community stopped working. One company said the gears in the motor were stripped and we needed new unit. Cost $ 3800.
Don, with Houston Security Gates, then took a look. Opened the unit and said it was operating perfectly. The problem was with the arm on the gate. $ 140 dollars later gate was fixed!
He explained how the unit operated, cleaned it and helped us program a few remotes. He was also here within an hour of my call.
So thankful to find an honest helpful company. I highly recommend Houston Security Gates.

Terrible.
They were hard to get in touch with, hard to get to come out to my house, and when they did show up they replaced one part but fried another one. They tried to charge me to fix the part they broke because it was a separate issue. The invoice they left me was illegible and had no address to which I could send money, and 72 hours after they were at my house they sent me a text message saying they were going to get a lawyer to file a lien on my house for the value of the parts. That’s right, they threatened legal action because they hadn’t received a check 3 days from when they performed the work. They don’t respond to phone calls and barely respond to texts.
In short, they’re rude, unprofessional, and pretty bad at fixing gates. I ended up calling Lone Legacy Gates (highly recommended), which diagnosed which part they broke (over the phone for free, saving me a service charge) and fixed it promptly.
Stay away from these guys, they are truly the worst.

Don not only overcharged ($ 140) us for the gate «repair», he had no clue on how or why it was doing what it was doing. His attempt to «fix it» caused more severe damage to the gate arm. When we called him to «fix» his repair, he wanted to charge us $ 500 for a new circuit board (which was not the problem according to the company we ultimately used) or to put in an entire new system to the tune of $ 1600– 2200. The company we used for the repair charged $ 120 to fix the problem and to fix Don’s «dirty work.» Stay away from this company.

I love when matters of unexpected home maintenance are simply and quickly resolved. Don, from Houston Security Gates/​Houston Gate Repair, offered just that when he came by today to investigate our sluggish gate. In under an hour, he had our gate working like new. I should mention that I first called Don on Friday. He promised to try to make it over that day. Unfortunately, his other appointments ran long eating up his day. But because he has a same or next day policy, he offered to come over on Saturday. I highly recommend Don! I should also mention that he was very respectful and kind.