Houston First Movers

Ricky is a liar who never returned my hand truck. Don’t listen to his words as an honest business. He never kept his word and that is the truth. He broke my light on the front entrance while moving and never fixed it and never returned my hand truck. It has been over 2 months Ricky, where is my hand truck?

This moving company started out great. Their secretary was incredibly nice and considerate. She set everything up and was extremely professional, she even let us pay by debit card. However, the day of the move the movers arrived three and a half hours late. When I called the owner to ask why they were so late he began to scream at me using choice words because he thought I was being «ungrateful». He then decided that our move had gone over on time, which it had not yet, demanded cash for the entire move, not just the overage of time. I tried to explain that he already had our payment via debit card. I even offered to pay the overage of time in cash. He seemed to think that a debit card and a credit card were the same thing and demanded cash even though they already had our full payment except the «overage of time». It was now almost midnight. He threatened to take the truck with our belongings back to the warehouse and charge us for storage. So we went to an ATM and pulled the cash. The movers did not speak English, so they could not write me a receipt. The company did refund the debit card eventually. The owner is extremely unprofessional, he screams and does not listen. I DO NOT recommend them.
Also, the person who commented below, Ricky, is the «owner» who screamed and cursed at myself and my father in law.

Took a long time