Hilton Houston Post Oak

Bad staff behavior/​attitude toward guests, particularly room service supervisors. I politely asked a room service supervisor when’s the checkout time, because she was knocking on everyone’s room at 10:30am yelling’room service!’ way before checkout time. Instead of polite 4-​star service, and she yelled back ‘I don’t know, go figure out the check-​out time yourself’. Wow, 4-​star service.
Mandatory valet is also a hassle and rip-​off, valet staff even mis-​located my vehicle once and made me wait for 30 minutes. Poor sound-​proofing in rooms. Leaking, dirty, and old bath tubs. Not worth the 4 star rating at all.

My rating is reflective of the horrible level of customer service we have received from the front desk staff. In case you don’t know, Hilton honors club has multiple levels, and Hilton can change the level you are on after you make the reservation and prior to check in.
The room we stayed in was a King room, and it was acceptable. We needed extra pillows and 1 extra towel — and it took almost 2 hours after requesting items.
The source of frustration comes due to this scenario:
Sunday AM (Mothers Day) approx 8:30 AM I called to find out where we go for the «honors breakfast» that we have partaken in at the other Hiltons & that I was reminded about when making our reservations. I was told we were either a «new» Hilton honors member, or, had been «demoted» to a blue level honor member and we would need to come purchase breakfast at the regular restaurant… I explained that they must be mistaken, because just 3 years ago we had our wedding reception at the Hilton in Austin and we had been HH members ever since. We had every single room at the Hilton garden Inn in Austin booked for our wedding guests — EVERY. Single. Room. For the entire weekend. So no, we aren’t «new» HH members.
Spoke to the shift leader, who told the same story & then put the «from office supervisor» (Briana) on duty on the phone. The level of service that I received from her was about what you would expect at a gas station. The attitude was palpable. She did not want to be bothered.
I went down in to the lobby in person to get the card for the GM of the hotel. Briana said they didn’t have his card — so I asked for hers. She put it down on the counter and walked away from me. Could have not cared less. Hilton service is rapidly declining.
The HH membership is no longer valuable to us, so it is time to move on & find an organization that values service and hires quality employees.

First off. I was quoted 1 price for valet then another when I got there. Told me self parking was closed. The valet guy told me to talk to mgr to overide the price for the valet and she made me wait 30 min so she can hunt down the person who gave me the wrong price… comes back and tells me she can’t doing, her guy never quoted anything wrong… why would I make anything up when I asked him very specific questions… after showing her my phone and explaining less than 30 min before I bc checked in a guy quoted me $ 15 for valet and wasting 30 min of my time checking in on a prepaid room she finally approved it but was not happy about it. Then they put me in a room with 2 queen beds after I had in my notes for a king and told me they were out. How can you be out of kings when you are selling your rooms for 60% off on priceline to fill the rooms… if the occupancy was high… rooms would not be discounted!
I get to my room, it was nice and spacious… however not all the outlets were working. I had to try 3 different ones to find one that worked. Next morning I followed their instructions to call down 10 to 15 min before to get my car. I called at 10:20am. I went to check out and asked for a receipt for valet and they said i would get an email. I went out and waited and waited…3 different people came and asked me if I paid, car was on its way, every excuse… people that came down after me got their cars… I finally went and asked again and the guy said you need to settle your valet bill.wtf.I thought I did that already… i finally get my car 34 min later at 10:54 am… the valet guy never opened my door… and was handing me someone’s elses keys.
Never staying at this Hiltion again

Nice hotel with great location. But the staff is not attentive or responsive.
We called 3 different numbers with no response. We then called Room Service which answered promptly. However, they couldn’t answer our question about the hot tub not could they find anyone at the hotel either.
So now we’re waiting in our room for Room Service to call us back about the hot tub.
I think we may just put our suits on & get in the bath tub.
What a disappointing end to an otherwise awesome day.

Do Not Stay Here if you need to come and go in your car! They currently have valet only and it is a total cluster! It takes over a half hour to drop your car off and twice now 45 minutes plus to get your car back and that’s when you call I half hour advance haven’t for bid you were just to walk up and expect your car. That being said always a great hotel just not the place to stay now if you’re working person Who has to be someplace on time!

5 stars for bar, restaurant, valet, and front desk staff and no stars for front desk management. When we arrived to valet the guy told us «$ 23.00», we paid cash. After we checked out and checked our bank account we also see that our card is charged a valet fee. We call and speak to an account, a front desk manager, and a valet manager. The front desk manager, told us that because we didn’t keep our receipt and she has nothing showing in the system where we would have paid cash, we get no refund. It took me to be connected to the valet manager to get a refund for a double valet charge. Please, keep your receipt if you’re going to pay cash for valet.

I liked it. Older hotel but still nice and priced right. Diamond club and very good service.

Disappointing. The hotel is dated but clean. A smell of mold permeates; not unexpected of older Houston establishments. Amenities seem reasonable. The staff is not what Hilton typically offers. When I arrived, the valet seemed impatient. No big whoop; we all have a bad day. I was told by the clerk that, as a Gold member, I had access to the Tower’s Lounge. Nice perk. Told it was open until 10:00, Had shut down by 9:40 to grab a nightcap and was told that they had closed up early. I went back to the room and ordered some dessert. It took almost an hour, arriving after I called again to check. Bummer of an experience. I hope yours is better.

So my husband and I checked into this hotel without reading reviews. We figured it looked nice and it was a Hilton hotel after all, that it would be fine. Ugh. Soooo, you have to pay for parking. $ 19 a day. Go to our room which is on the 3^rd floor since the front desk lady said she didn’t want us to be on the higher floors because of construction. The room is super basic. A little outdated for sure. Literally a bed, a tv and a chair. The room looked clean. BUT. As you looked around, it was so dusty. You could tell they don’t wipe down any tables etc. go into the bathroom the floors are dirty. Everything else was clean. Soo. Heres the disgusting part. You turn the water on it its YELLOW! For like a few seconds then goes clear. Ew! We also had trouble with hot water. The water was freeezing. Had a guy come up and «fix» it. Was fine. But he literally left water all over the floor. Rude. By then i was just over it. The next morning freeezing water again. Let it run for 10mins it finally was lukewarm. When we checked out my husband let the front desk know everything i just said. She gave us a discount but probably cause the reviews are so bad. But the reviews you see about this hotel are totally true. If i were to come back to Houston I wouldn’t stay here again.

Construction at 8am, no hot water, moved to another room on another floor… still hot water issues, comp a night but probably should look into the boilers or at least give guests a head up that you may freeze taking a 5 minute shower!

Nice hotel, staff was great. Room was modern and clean. No complaints. Good location.

Stayed here for a workshop for work for a few nights this week.
Service — friendly, I was there at 2:30 PM, and they did not have my room ready… nothing wrong with that, their policy for checking in is after 3 PM. I just got unlucky. However, they did have it ready for me magically at 3 PM!
Room — nothing special here. No wow factors, and it didn’t look blatantly dirty. It’s just a room with a bed for me to sleep in. I did feel comfortable, the bed «looked» clean, so no complaints there. I was also surprised to find that there was a safe for me to put my electronics and important documents in while I was there. «Thumbs up!»
Amenities — I finally decided to «be good» and work out while I am away from home. They had elliptical machines, treadmills, bicycles, and a weight lifting equipment as well. At the time, 2 of the 3 treadmills had broken TV’s…luckily I had my phone for me to jam on while running. Other than that it was a good experience with the fitness center.
Overall, it was a good experience, it’s near a lot of good places within reasonable walking distance, and if you have a car, you’re relatively near the «Asian» experiences (e.g., Hong Kong City Mall, H-​Mart, Tan Tan, Korean Garden). Based on my experience, you won’t be disappointed and should leave comfortable and happy.
Give it a try and decide for yourself!

8am construction in the room above you… No thanks.
Worse still was apathetic manager who told me to deal with it.
Unsafe environment for children and guests. The construction workers I spoke with were not required to pass background checks despite Hilton enabling them to be in or around children.
Danger to children everywhere.
— Can wander into open pool.
— Can wander into construction area where power tools are laying around
— Can wander into open hotel rooms where other adults can follow them.
— Construction materials can fall on anyone.
General manager does not take concerns seriously. My advice is to go somewhere else and let the inevitable incident happen to someone else and not you or your family.
I have contacted the very top level at corporate. When I feel they have taken this seriously I will amend my review.

I used Hilton Honor points to book this hotel for two nights to celebrate my wife’s and my 40^th wedding anniversary. I called ahead after booking the hotel and told them about the special celebration weekend.
When I arrived — they had upgraded our room to a suite on the executive floor; provided complimentary valet parking and the front desk arranged for a welcome tray to be delivered to our room after we checked-​in!!! Room was clean and comfortable with a great view of Houston.
Even though there were other events going on in the hotel that weekend — the lobby space never seemed congested!
Our experience was fantastic and we will definitely be staying here again!
THX Hilton

Hilton again! Priceline sure loves giving me this hotel, second time in a row. I would definitely not pay regular price for this place so I am happy for deals! Starbucks inside the hotel with a friendly staff was a plus! Hotel room was clean. Coffee in the room. Great view. Front desk staff was friendly. As we went inside our hotel, we even got a call to see if we were okay with everything. That was nice. I’ll probably be back again depending on Priceline’s decision.

Booked the stays through a discount site… and what I saved in discounts I ended up paying for in parking. But I will get to that in a bit. I stayed here twice to make sure I gave it a fair rating.
First the goods…
1. Lots of elevators. Getting to your room is quick and easy from the lobby.
2. Starbucks in the lobby. Nice touch, but I never used it.
3. Nice location if you plan on shopping the Galleria area…
The bads.
1. EXPENSIVE parking. I can understand maybe charging $ 5 or even $ 10 but $ 17 a day? For that kind of money it better be patrolled and monitored. But nope. Just another way to nickel and dime their customers.
2. Walls are very thin. Stayed here twice and both times I could hear every single thing the people next door were talking about. So much for privacy.
3. The hot water takes a long time to start running. Both times in both rooms the water took forever to warm up and took just as long to drain. Must be old plumbing.
4. Dirty carpets. This hotel is in desperate need of a facelift, starting with the carpets.
5. The AC broke down because of a breaker. Took quite a while before maintenance was able to get it fixed. No apology, no compensation for the room or discount given.
All in all I wasn’t too happy with the experience staying there. I felt jipped, especially since the Hilton name is supposed to be a somewhat more upscale hotel.
Update the place and get rid of the outrageous parking fees and you’ll have a chance to hang with the rest of the competition around you.

I was here for a seminar and it was pretty ordinary. The design of the building is kind of weird because unlike most buildings that are rectangular, this one is kind of diagonal so finding things can be hard. It’s also dark and gloomy in the room so hey, if that’s how the rooms are, it may be a great night’s sleep! Seriously though, the room was not very comfortable for the seminar as it was freezing cold. Other negatives — no free wifi (automatic one star deduction) and no free parking option. If this was downtown I’d get it but it’s the Galleria area. Even the Galleria itself has free parking as do every other business on the block.
The people were nice however and the food was good — well their «continental» breakfast as just bagels and some fruit but that may have been our host being too cheap.

Not sure why the reviews here are so bad. We paid via Priceline, so I thought it was a fair price and probably wouldn’t pay full value.
When we arrived, the front desk gave us two bottles of water and a complimentary code for wi-​fi. Our room was basic, but I would say larger than many hotel rooms I have stayed in. Everything in the room was clean and seemed in good working order. We had a decent balcony that had a cool view (11^th floor) of the other galleria-​area high rises.
The walls are a little thin. We could hear the elevator from our bed, but it wasn’t too annoying. The water pressure was weak, and the shower could be better.
There’s a café in the lobby, which was great for the mornings because we could grab some Starbucks.
We complained to the front desk about a loud party in the room next door to us, and they quieted down within 10 minutes of our call.
Overall we were really happy with our stay. We self-​parked in the garage for $ 17 per night, which seemed cheap compared to what you’d pay in other large cities. They tried to charge us for a night of valet, but we pointed it out to them and they refunded us.

Stayed here with HHonors points for two days last week. I enjoyed being able to check in the day before and pick our room out. No upgrades were offered upon check in but our room was massive and we had a nice view heading towards the mall. I enjoyed the sliding doors leading to the small balcony, as we were able to get fresh air easily. The glass doors did make the room noisier than usual though.
My cousin used the gym and was very impressed with the machinery provided. We purchased breakfast from the café one morning and while the small turkey sausage rollup was overpriced at $ 5, it was good. I checked out the executive lounge one morning and enjoyed some fruit and fresh coffee. The offerings otherwise were carby and the usual. We had hoped to make full use of the rooftop pool, though it rained during our stay.
I was displeased with the front desk service the first day we arrived, hence the docked star. I had to return to the desk five times that day due to card issues and a lack of proper parking validation. I visited the same rep each time and received a blank face and a question of what room I was in. I understand a front desk is busy but that wasn’t the service I was expecting from such a location.
I think I’d return as the amount of points to stay comp are the same as the Hampton Inn across the freeway. The décor is beautiful and rooms are amazing but service could use some work.

Fyi. Gym sucks. Hilton wanted 500 per day for a projector for conference room company reserved for a week. Straight face. We borrowed one from a business across the street. Continental breakfast costs 20 dollars. Straight face. Wi-​Fi in room costs 11. Free WiFi in lobby is crap. No fridge or micro in room which forces many people to eat in $$$ hotel.
Pro: The evening lady attendant in the executive lounge on top floor makes up for all the cons. She is just a wonderful person and stellar employee. I hope Hilton recognizes her but this hotel strikes me as being out of touch.