Heights Super Cleaners

We have been going to this cleaners for ten years and over this time have given them chance after chance but yesterday that came to a screeching halt. On numerous occasions they have double creased my husbands slacks, have washed items they had been specifically instructed to either dry clean or press only, and have returned items to us that looked like they has been wadded up in the bottom of a basket and hung up. This weekend they washed a blouse that was dry clean only and didn’t even press it. I took it back and asked the counter girl with the gray contact lenses if she would wear it to work in a professional environment and she said yes. To make a long story short, she actually flipped me off before I snatched my blouse back from her and left. A couple of years ago I took a pair of jeans to be altered. They said they altered them but it was obvious they had never been touched. They wanted to argue. A pathetic establishment. Stay away from this place.

Took in curtain panels for cleaning (following «dry clean only» instructions on labels)
They were returned to me with brown stains throughout and the fabric had been stuck together and they tore to pieces when I unfolded them. It was a total loss, had to trash them all.
Management never apologized but we were able to obtain a refund for cleaning fees and to cover part of the curtain replacement cost.

I recently moved to the area and needed to find a place that offered same same service. I should have read the reviews first. I had no problems in the beginning and have been using them for 3 –4 months. About 2 months ago I picked up my clothes on a Saturday and when Monday rolled around I grabbed an outfit for work and it smelled like sour milk or some wet dog. I sprayed it with febreeze but I could smell myself all day long. It was really embarrassing. I took the batch back and they said it was because of the rain and they redid the order and did not charge me. I never had this problem before so I kept using them because they are also really friendly which is why I have 2 stars. Well it happened again today. I picked up my order on Saturday and went to put on an outfit today and it smelled like a dog that had been out in the rain. I took the clothes back and the redid them free of charge but I can still smell a lingering musty odor. I really hope I can take them somewhere else who can get the stench out or a lot of my clothing is ruined. I am not going back again. I just can’t take a chance.

Girls at the front are very nice. I Took two dresses for alterations and they took good care of me. I am very pleased with the outcome. I am definately a returning customer!

Not impressed. Took in several dress shirts, slacks and 4 skirts to be dry cleaned. Nothing seemed wrong with the shirts and pants but my 4 skirts all stunk of some foul odor, like B.O. I smelled it as soon as I lifted the plastic bag and the smell hit me so hard. I wanted to gag and return them but instead I decided to wash and hand dry from home and the smell came off. I will NEVER go here again.

The short of it…
I took 4 pairs of pants in to be altered. Only 3 were done correctly. They gave me the run around when I asked for the 4^th pair to be done correctly. During my entire experience with this cleaner the staff was very impolite and condescending.
In the end… I’m out 1 pair of pants & I now steer everyone clear of this place.
The looong of it…
A little less than a month ago I took four pairs of dress slacks in to be altered and dry cleaned. Let me state they were all the same brand/​cut/​size. They were a bit too short and needed the hem let out. I took them in on an early Saturday afternoon, I was told they would be ready on the coming Monday after 5pm. When I returned for the pants on Monday I was told they were not ready. I was told they would be ready the following day after 5 pm. I was offered a discount on my final tab. I was little irritated, but left content with the offered discount. When I returned on Tuesday to get my pants I was surprised to see that the ‘discount’ totaled less than $ 3.00. Again, I was a little irritated but said nothing. When I got home I tried on each pair of pants. Each pair was ok with the exception of one. They had taken the hem up instead of down! I returned to the cleaners two days later with the complaint. They hesitated at first but said they would correct the mistake, I was told to pick up the pants after 5pm the next day. When I returned for the pants they were still too short. Upon inspecting them it appeared they were cut too short and the tailor tried to extend the length by adding additional fabric. When I pointed this out to the clerk he said it must be a different cut of pant. I let him know they were all the same exact pair of pants. I asked why this pair has not been completed correctly as the others were. He stated that there was nothing wrong with the pants… even though he could clearly see them on me & that they were way too short. I asked to be reimbursed for the pants as they were now ruined. He stated that he would not. After about 20 mins of going round & round with him I left. I was beginning to get very upset, and figured I my health was more important. I have since taken various articles of clothing to 20^th Street Discount Cleaners and been very satisfied.

Heights Super Cleaners (near the corner of Main and 20^th) has ruined my clothes on two separate occasions. The first time was a sweater that they ruined in dry cleaning, with dark spots all over it. When they could not remove the spots they compensated me in credit at the cleaners. Since they compensated me and remedied the situation to the best of their ability, I decided to continue going to their establishment. During the hurricane I had 10 days’ worth of laundry, and many of the Washaterias were closed. I dropped off my laundry at Heights Super Cleaners for wash-​and-​fold service. I honestly have no idea what they did to the clothes, but they ruined all of them. My black clothes were all faded to gray; there were numerous orange stains on the clothes; and the clothes were all so wrinkled that despite numerous washings and dryings here at my house, the wrinkles will not come out. They ruined a lot of our clothes and had the audacity to say that the clothes had to have been that way when we brought them in. They would not compensate us at all and were incredibly rude. I’m all for giving places a second chance if they have good customer service, but I would definitely stay away from this place at all costs. 20^th Street Discount Cleaners is just a bit further down the street, and they are much faster and cheaper, and I haven’t had any problems with them at all.