Gordon Wendell T, DDS

Dr. Gordon is an exceptionally caring and capable dentist. He is always available for a consultation and often answers his own office phone. He even does cleanings himself instead of turfing them to a hygienist. I’ve never seen that before.
I am terrified of dental work and I was very worried that the oral sedation he recommended would not keep me in the chair. But it worked perfectly, it was the most relaxed I’ve ever been at the dentist, and it was definitely more effective than nitrous. I had a couple of fillings and the removal of a wisdom tooth with no discomfort or anxiety at all. I just lay there listening to music through my headphones, it was over before I knew it, and I really don’t remember that much about it (just as he promised!). His assistant Renee is excellent as well, very compassionate.
Dr. Gordon is also available 24 hours a day for emergencies, which hopefully I won’t need but is nice to know. I’m very pleased with his care and will certainly return.

I think I’m on a role with getting not-​so-​great service with medical people, lately.
I found this dentist doing research with companies by my work and on my network provider list.
They were super sweet getting me in.
On the day of my appointment, I showed up and just the dentist was there. He went into this long story about his assistant not being in and she had family business… that her dad was in town… ya-​de-​ya –de… like a care. But I smiled and nodded. .that’s okay.
He said, she should be shortly, so let’s get you started.
He got me in the chair and we went over why I was there. He wanted to start on the x-​rays, so he had me assist him in holding tools. …and then his machine started giving out. I spent 30 minutes waiting for him to keep fixing the x-​ray machine. Finally we got the shots so he took them to the other room to develop.
In the meantime, the phone was ringing off the wall and I spent another 20 minutes just waiting for him.
He mentioned the x-​rays didn’t come out like he wanted… but from what he could tell. …what he could tell? WTF?!
We agreed I needed work done and I told him I would schedule the appointment… then I got up to leave.
With my insurance, I don’t need to pay for the first visit and basic treatments. …but he said he needed to charge me $ 25.00. I just started at my company and I have new insurance… so he could have been right. …I could have missed something when I was looking over my charges. …so I paid the $ 25. He said… okay, thanks. I asked, where is my receipt? He said with his assistant out, she’d have to do it when she got back.
I left feeling very weirded out. I called my insurance company and asked them about the $ 25 and they said I shouldn’t have paid anything. They called the dentist for me, telling them.
After that, I just felt too uncomfortable to keep my future appointment.
A day later I called the office to see how I can get my $ 25 back. The assistant that answered responded with… well, we need to make sure we get paid first. (RUDELY) It’s probably going to be a month.
I didn’t feel like going any further with her, so I said whatever. …Just send it when you can.