Fresh Lawn Mowing Service

I just had my first service performed by Fresh Lawn Mowing Service and I am incredibly pleased with the results from their first visit. I found them after having had some not so great luck with having someone we had previously used not showing up. It’s great knowing that there is a set schedule and that they’ll charge me only when the work has been completed. Will continue to keep using!

I’ve used this service for some time now. I’m very happy with it. They come to do the lawn consistently and I never have to worry about rain out days as they come in next available date without my call. They even do other lawn services at decent prices. I’m be using them for a while I think. Awesome

This is the first time I have used Fresh Lawn. The receptionist Katherine was very nice and helpful. After the service was completed I received pictures of my lawn before and after. For an extra fee I requested they to trim the bushes in the front yard. The bushes look good and are now in much better shape. I was disappointed to come home and find the back gate open. I also found the concrete pad in the backyard was not cleaned from trimmed grass clippings. The grass along the deck was also left long in various areas. I may consider using them again for a second chance. Overall, the final outcome of the service is okay.

I love this company so much! Always so accommodating. I changed my service a few times due to the weather and they always were quick to change and respond. Even when a rock smacked my window and broke it, they fixed it super quick and without hassle. Great company. Only reason I’m leaving is because I’m moving to another city. Use these guys!

Horrible! I asked them to remove some bushes. He drove into front yard to wench them. I asked them to fill the holes he caused. They filled them to the top with clay then put on sod. The sod was higher than rest of yard. I complained again. After I fixed some of the patches. They came back took all clay out and sod is lower. I think the guy is an asshole. All the clay in now in the trash can. It so heavy the trash pickup guys are going to be pissed and my whole trash can is going to have be thrown away. Do not hire the nuts!

I have been using them for about 8 months now, and the service is horrible! I have asked about 10 times to maintain my yard, flower beds and trees. They have only trimmed my tree 1 time. When I called and asked why the things I have requested to be done haven’t been done yet, and the lady (Melinda Uzo) told me that I have to request those services every single time. Who does that? If I stated from day 1 that I wanted all those services, why would I have to request it twice a month? They are really good at trying to collect money, but not good at doing the job that their customers ask for from day 1. PLEASE DON’T USE THIS BUSINESS! HORRIBLE, HORRIBLE CUSTOMER SERVICE

I don’t know if the company made changes since some of the old reviews are so bad, but I’ve had a great experience with Fresh Lawn. Katherine has handled all the appointment requests and even a snafu w my credit card. She responds very quickly and professionally. The first time they came out, they didn’t cut the grass as short as I’d like, but the second time looks fantastic. I’d recommend the company for others.

I’m giving this a 5 star review based on the service I had from John Marrero today. Last week, someone else came out to cut my lawn and I was EXTREMELY disappointed by the results. It was our first time using the service. My husband was upset and I convinced him to wait and give them another chance, I’m glad I did. John listened to what we wanted and he could see automatically the issues that I had with the previous service. I love John’s work and his attention to detail. I want him to be our MAIN lawn guy!

Four days of rain. They show up anyway. My yard looks like someone has been four wheeling on it.

WORST EVER! DO NOT USE THEM WHATSOEVER!
Fresh Lawn charged me 3 times for a same service. First they told me it is $ 40+ for weeding and another $ 40+ for fertilization. I find out from the crew that it is same weed and feed. I finally got one of $ 40 back. Yet, they refuse to give refund, telling me that I should have let them know within 24hours, when they told me to wait for 2~3 weeks to see the effect of the weeding take place. Weeding, of course, did not work! I have sent them numerous pictures of job not done. They charged… $ 15 for trimming (30mins), they simply cut banana trees which only takes 5mins $ 28 for lawn mowing, which I am fine with. $ 43 for weed (same as weed and feed), I have more weed than before! $ 43 for fertilizer (same as weed and feed) $ 43 for fertilizer (this one I got a refund after many calls!). I would not even complain if the job was done properly, it is worse than before the serviced.

We’ve been using this service for a few months. Great service. Quick customer service. Always do a great job. Offer many options.

I do not recommend Fresh Lawn Service. I had them out four times this year and every time it requires a renogation for the same work provided previously. Also, they don’t use City of Houston approved biodegradable bags. Which means you are left to deal with the waste.
Trust the other reviews and avoid fresh lawn service. Find yourself a good independent yard guy and save yourself the hassle.

Terrible customer service. Deserves 0 stars, honestly. We needed lawn service before moving into a home that we were renting and they completely took advantage of the fact that we were not in the area. We were charged for the lawn service, and then contacted by our landlord who told us that it was never cut. When we attempted to call to find out what happened, we were constantly transferred to «hold» and had to keep repeating our problem to the next rep.
Eventually, we were assured that it would be cut that day and that there was a mix-​up with scheduling. Trying to be understanding, we requested a photo of the finished work. Four days later and there was no photo, contact, or follow up (including two business days where the work could have been completed as well as the weekend).
When we called back to find out what happened, we were then transferred around the terrible customer service line, explaining ourselves repeatedly to different reps (including being hung up on twice). We were told the work was completed and that we would get our photo confirmation. That wasn’t sent until we called back for a third time and asked where it was.
Bottom line? Stay far away from this scam. Not worth the headache or frustration.

They took my money online but never came to mow my yard, then they said some one would come out the next day, but still nobody came out to mow my yard, so now I turned it over to the bureau of better business.

The only reason they get one star is because I can’t give zero. Don’t waste your time with these guys you are better off doing it yourself! I have never had to beg someone to do a job before. They charge you for services before they do them and usually don’t do them so you have to stalker call them to get the job done. Do not bother with the headache.

Do yourself a favor and find another lawn care service!!! We waited forever for the guy to come and when he finally did it was a rushed and very VERY poor job!!! A waste of money! Maybe there are a few out there that got good service from these people but from the reviews I’ve seen here and elsewhere says the majority had a bad experience!

Horrible service. I paid them to mulch my beds and they only completed ¾ of them and left. No explanation, no follow-​up. They also mowed my lawn a few times. They left the grass somewhat uneven and did a horrible job blowing off the driveway, etc.

The only reason I went to fresh lawn mowing service was because they accepted debit card payments on their website. The little bit of convenience that added was nowhere near worth the issues this company has.
Any and all requests you make to this place go unanswered which makes me wonder why they even have a call center. My former lawn care company would at least edge the small bushes along my drive way and this place would do that. When I made my complaints I never got a call or email reply in regards to fixing it. I still stuck with them however. The straw that broke the camels back was when I called in to request they trim all my bushes (30 min for $ 15). I was actually at home at the time of the request and had seen that the crew had already came and went that morning when I called. So I was expecting that when they came back in 2 weeks they would trim them then. 2 weeks later I come home and see that the bushes were not trimmed. So I call them and the tell me «He trimmed 2 weeks ago the day that you called» to which I said «no he did not because they had already left my home that day and did not come back». The operator then put me on hold and came back to tell me that she had called the crew and they told her that they did trim it. So in order for me to either get it done or get a refund I needed to «take pictures» and send them in. I couldn’t believe that they would require their paying customer to prove themselves like this but I agreed anyways. I took my pictures and emailed them into the operator Angie that helped me. Never heard back! I emailed 4 times total and never heard a word!
I finally cancelled today and was told that Angie no longer worked there and thats why I didnt hear back. Steer WAY clear of this place and stick with a local guy that will actually do the work he is given!
PS I cancelled on the day of my service because my new landscapers cut my grass yesterday. Fresh lawn service called the crew and told them not to cut the grass as it had been done yesterday and their response was «we have already cut it and it didnt look freshly mowed to us. There were leaves everywhere.» That right there puts this company in a nutshell. Leaves do not equal long grass! On top of that I am sure they had not been out there yet and are just trying to get another buck for their scam of a company.

Please don’t use!
I paid over $ 200 to Fresh Services to lay sod down on my front yard. It was supposed to be done on a Friday. I get a call on Friday saying that they are out of sod and will do it the following Monday.
They came and laid down sod on just half of the yard. I was very unhappy because my yard looks ridiculous. I would have never allowed them to lay sod on just half of the yard.
Furthermore, when I contacted Fresh Services, I spoke to Melinda and she couldn’t have been more rude. I described the lawn exactly as it was and she told me she needed a picture and «couldn’t read my mind» She then told me that they couldn’t complete the job until March. Obviously, very unprofessional and I have hired another company to complete the job that Fresh could not handle.
I wish I had checked their Better Business Bureau file. It is no surprise that they have an «F» rating with multiple complaints.
I highly recommend not to use this company.

Responding back to comment received by Jan.
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I contacted you guys twice regarding the serviced received by your company and how it was VERY poorly done and did not even receive a reply back. This is an accurate review of your company and the poor service received. If you read other reviews on here about your company, they all say the same thing– which is that the service was terrible. I have the right to review the services received. My review was placed on Unilocal on 1÷30÷13 and you are just now commenting back. The service provided by your company was just horrible.