Flower Delivery Express

DO NOT USE THIS COMPANY! They missed by delivery date completely, even though I ordered days before. Their customer service is a joke — they transfer/​disconnect you, or it just rings and rings. The weblink they provide to track your delivery doesn’t work, I could go on and on. The «credit» they offered me for missing my delivery ETA was a credit for my next order, even though they promised the credit back to my card. NO THANK YOU, I will cut my losses here. This is the WORST COMPANY I’ve dealt with, possibly ever. THEY ARE HORRIBLE and should be avoided. Look at their BBB filings if you want to see even more. I wish I had read these reviews before placing my order! :(

I wish I would have read the other reviews before I ordered. I ordered flowers for my daughter, to be sent to her at school. Not only did they deliver the flowers 2 days early, they gave it to the wrong kid!!! I spent over 100 $ for flowers she’ll never even know I got her. Worse, I’m still waiting for a call back from customer service.

I ordered flowers for my boss for her birthday to be delivered on Tuesday which were never delivered. I called the company and was disconnected after on hold for 10 minutes. They sent me an email without me ever talking to them that they were sorry the flowers never got delivered and may have to upgrade ur order to have them delivered and here is 2 $ 50 dollar credits u can use. I finally go in contact and said if they can’t deliver the first time why would I need to order again even with the credits. I ask to refund the money; which I am still waiting on — we may get it in a week?

If there were negative stars, this «business» would get them. My husband (who did this from a tow boat on which he’s working) planned on surprising me with 29 peach roses to celebrate our 29^th wedding anniversary. They assured him that they had them in stock. What a joke — what I got was a dozen roses of various colors! He has tried contacting these people and has been disconnected or transfered quite a few times! He paid a bundle for what I could have gotten from Kroger that would have lasted longer! We have posted the incident on Facebook and have asked all of our friends to share so no one else gets ripped off. I wished my husband would have seen the past reviews on these people and steered clear! Now we’re out a bunch of money and the surprise was ruined since you don’t get another 29^th anniversary.

I’m very disgusted with this so called company. I wish I would have read these reviews before I took the time to order flowers for my mother in law. I ordered on Friday and requested Saturday delivery. Here we are Sunday afternoon and she hasn’t received a thing. I’ve called, submitted a tracking request, and sent a private message on their Facebook page. Well each time I call I get hung up on, each email I receive says it’s in transit (since yesterday), and now both my husband and I are blocked from their Facebook page. Of course my payment has been processed. All I can do is share my experience…

Really wish I had taken the time to read the reviews before using this place… Was trying to surprise my wife with flowers who is working in Houston, her only day off is Sunday so on Saturday I placed the order and paid extra for Sunday service. Well wouldn’t you know they never arrived! All day Saturday they claimed they were in route, Called numerous times and got the run around each time.\
DO NOT USE THIS PLACE!!! I mean how are they even in business, they do not have one good review!

I wish that Unilocal offered –stars. I would give them –5. Please do not contact flower delivery express if you expect for your recipient to receive the flowers in the same day and receive what you actullay ordered. I paid $ 80 for a nice arrangement with roses to be sent to my best friend on her birthday. She did not receive until 5 pm the next day. I called 4 times. They promised to upgrade her flowers. They were not upgraded and there was not the fist rose in the bouquet. They said a customer account manager would contact me. That never happened. They did email me a 50. Credit. That would not even cover the cost of ordering a bouquet through them. Their charges are ridiculous. The customer service was a joke!

If I could give a lower score, I would. As the other reviews say the customer service is the absolute worst. To change a digit on an address, I had to call at least 5 times and get hung up on.
They told me via email that they would do everything they could to make my changes without asking what needed to be changed. And said it was already in transit after I had only ordered it 5 minutes prior!
I dont know what the hell is going on over there. But I bet the only reason this company is still in business is because people foolishly use their service and get ripped off. And recieve no option to cancel their orders. $ 92 i wish i couldve cancelled

If only I had read these before I ordered. Basically the same story, paid $ 145 for a funeral spray that was worth about $ 25 and looked like a 10 yr old threw together.
Their «savings and discounts» are also a joke. DO NOT USE THIS PLACE !

DO NOT DO BUSINESS with this company! I placed an order over the holidays and paid a lot of money for the highest grade they offered and had sent to a friend. When I went to visit my friend and they thanked me for it, I got to see what was sent, and I was embarrassed. It looked shameful. Too small for what I paid. I felt like burying my head and hoping the nightmare will end.
Then they offer a rebate. I placed an order thinking I was using the rebate. They charged my Credit Card the full amount. I thought I did something wrong. I cancelled the order, then a few days later I tried again, this time paying attention to what I’m doing. It’s a SCAM. Do not purchase from this company. You will regret it.

Never will I use them again. Ordered flowers for a memorial service to be delivered on 5÷23÷14 it was not delivered until 5÷27÷14 and only many calls to flower delivery express — then they delivered a very cheap carnation & Daisies arrangement not worth more than $ 10.00– complained to them spoke with supervisor who said I assure you we would replace them as of today no replacements and no refunds.
Worst customer service not a legitimate company. I rate them 0 out of 5

The non recommended reviews are very accurate. This is a poorly run business with zero consideration for customer service. High prices, poor quality, unable to even come close to delivery dates.
My order was placed in the afternoon, with the express service added claiming delivery within four hours. The next day (evening) I receive an email stating that the delivery was «in process». They offer a $ 30 discount on my next order. Attempts to contact them were of no use, they have an automated phone service that does not even refer you to a customer representative.
Hopefully people look at the reviews before choosing a flower service; I had failed to do so and saw $ 80 go down the drain. Which wasn’t really as bad as not having the flowers delivered. Would have paid more for a reliable, quality service.
A friend recommended to try using a local florist for next time, better prices, better service. The big chains are terrible. Lesson learned.

AVOID THIS COMPANY!!! Completely agree with the other review. This company has HORRIBLE customer service. If you already placed an order, good luck trying to get them on the phone for a status or cancelation. After numerous attempts, I finally got through, and they said they canceled the order. A week later, still no credit to my credit card account. After numerous attempts, I got them on the phone and had to speak to a supervisor to cancel. After 30 minutes (as noted on my phone), I got a cancelation number. A week later still no credit to my credit card account, AND I received an email saying the flowers were delivered. I was trying to cancel because the recipient was not going to be at the location, so the flowers (if actually delivered) were delivered to nobody! I tried to call again today, but was prompted to leave my contact info. DO NOT USE THIS FLOWER SERVICE!!!