Discount Tire Store – Houston, TX

So Happy that I came to this Discount Tire! I walked out on time from work to see a shiny nut embedded deep into my rear passenger tire. Since I hadn’t seen a low tire alert on my dash, I wondered if I could wait until Saturday when I would have my car’s oil changed to get the tire looked at. Decided to be wise and safe rather than sorry, so I looked up the nearest DT on my phone (didn’t use Unilocal because unfortunately people create listings for businesses that may have incorrect addresses). I didn’t want to find myself somewhere that was not DT. When I called the business, talked to Carlos, asking him if the workload was too heavy for me to have my car’s tire looked at asap. He told me not at all and to come in. Only problem is that I’m directionally challenged at times. I thought I was going to the location by Almeda when in actuality, I had called the one near Edgebrook. Lo and behold, I passed up the place and went down and turned around to get back to this location, but hey, what would I have done with an extra 10 minutes with my life if I hadn’t passed this place up? Who knows – probably be in traffic. It is near 45!
When I arrived, I saw that it wasn’t packed so I was relieved I wouldn’t spend my entire evening in a tire store. I was probably seen within five minutes upon arriving to the store. My luck, Carlos was the one that waited on me. I explained my dilemma and right away he went to check on if the tire needed a plug, which he said it did. Once I signed off on my paperwork, my car was whisked away to be fixed on within five minutes. I read a newspaper article and was in the middle of my phone call when WALA! my car was ready to get on the road again. Twenty MAYBE thirty minutes tops! Thy even backed my car up so I wouldn’t have to and did it with a smile. Bonus for me: Being that my Mom and I have been Discount Tire customers for ages, they plugged my tire for no charge.
Had been a little frustrated with the Discount Tires that are nearest me due to their lack of customer service, but this one made me a loyal customer again. Look forward to coming by this location in the future. Oh and don’t forget your free bottled water. They’re located in the black mini fridge by the window.

Earlier today (during annoying and non-​stop rain) all of the tire lights on my mother’s new car were on. She immediately became upset and annoyed, but after I calmed her down, I turned to Unilocal,did a couple u-​turns, and ended up here. I had to ignore the one star in an effort to calm Shirley’s nerves…
I sent her inside, and I waited in the car. A worker immediately came outside (in the rain) to adjust the tire pressure of all tires. He was patient but also seemed to be thorough. Just moments later, Shirley hopped back in the car with her complimentary bottle of water, for her complimentary service…
Maybe this place is working on its one star rating. Either way, I gotta go with 5 for today’s service.

Don’t buy the warranty for the tires. They will find an excuse why they can’t replace them. Last time I use these jerks.