Coast 2 Coast Moving & Delivery

Beware. I had a really terrible experience with this moving company and the owner Nesto.
Issues:
1) day before scheduled move, Nesto pushed back start time by 4 hours (I was ok with this but in hindsight, it was just the beginning of all the issues I faced with this company).
2) day of move — I booked 2 men with Nesto, 1 was great/​experienced, the other was new and did not know what he was doing. Due to his lack of experience and poor motivation, a 1 bedroom move 3 miles down the road took almost 6 hours. Bad for me since they charge by the hour.
3) large mirror broke — I was not terribly upset by this as accidents can happen, but what I am NOT ok with is that Nesto agreed to get it fixed and returned to me, but has failed to do so.
4) my ladder was left on the moving truck. Nesto apologized after I notified him and offered to return the item along with $ 50 for inconvenience. This also has not happened.
Still outstanding: Nesto has failed to meet his commitment to deliver my items and will not return any calls or texts. Its been over 4 weeks.
Reporting them to BBB. They should not be allowed to operate in this manner without being held accountable.