Clean Today Maid Service

I had Clean Today send a maid to clean up after our New Year’s party, and thank goodness they were available. I don’t know what I would’ve done without their help. My house was left immaculate, and I will use them again whenever I need an extra pair of hands. Thank you!

How is this company still in business? You’re not a Fortune 500 company, so why is it impossible to get a hold of anyone at your office? A local business, in order to survive, needs to go above and beyond to satisfy their customers. You do not have the luxury of ignoring phone calls, offering appointments 1 month later, etc… And the cleaning service wasn’t even good.

I have had 2 experiences with this company, and I am actually rather sad to have to give them this rating.
My first experience with this company went well. I did not really like that for your first appointment you had to be home for your appointment, but I booked a Saturday appointment and had them in.
This was via a living social voucher. They came in, cleaned up. For some reason did not have their own bleach, and were a bit baffled when I did not have any of my own, but they did a pretty good job considering how badly I needed a cleaning.
As a former customer they later offered a deal on a cleaning which I signed up for. I booked the appointment and could set it up for a time when I was not going to be there since I was a former client. However, I got home and they had not been there. I did not have a message saying they were not going to be there. I tried contacting them and never heard from them ever again. I really was not impressed, especially after having had a pretty good experience the first time. I thought I had finally found a good cleaning company to use when I needed that extra level of cleaning.
But no.
So I could not give them 1 star since the first one had been ok, but with a no show no response the 2^nd time around I cannot give them a postiive rating.
Probably best to try somewhere else

This by far is the worst cleaning WORST cleaning Company. The first visit they made, they did a poor job cleaning. Basic services that their website states that they offer were not done. When I went to schedule the second service no one from the Company would ever return my phone calls or emails. The only reason I wanted to use them a second time was because it was already paid for through Living Social. I also tried to contact the Company to get my money back and they never returned my calls. Do NOT use this Company, it is a waste of your time and money.

Initially I wasn’t sure about this service since I signed up for the Unilocal deal and did everything that their website told me to do in order to schedule a service. Then — silence. I did not receive the promised confirmation email or phone call. I called and left several messages and also emailed several times to try to confirm that they were actually going to show up. The morning that they were supposed to come rolled around, and still nothing. An hour before my scheduled appointment I finally received a call from Clean Today and they were very apologetic, saying that there were some glitches in their scheduling system. They said they couldn’t make the scheduled time, but said they could come later that day. Then they had to reschedule that for a little later since they said they were backed up. Two women showed up at my door — turned out one was just driving the cleaner around to her appointments, so it was just one lady cleaning my house. She did a very good job and cleaned the house in the projected amount of time. She was very pleasant and I would recommend her again.

I had my house cleaned by this service yesterday. I was at first very skeptical because I have never used a maid before and I’m a clean freak. Initially, the house was not as clean as I would have liked it. However, when the maid finished, the owner of the company came in to inspect her work and I showed her my concerns. She and the maid spent another hour cleaning everything she had missed and more. My house is now spotless and I didn’t have to lift a finger. She also told me it will be $ 20 less from now on! I will definitely be using this service again! Great customer service!

I also made the mistake of buying the living social deal from this company. I actually bought two. First, I registered online as instructed and made an appointment. There weren’t many options, but I picked from their list. Then I received an email stating they aren’t open on Mondays that I needed to pick a new time. Why list Mondays then? So I went back and picked a new time and witht the weird time choices, I picked one 3 weeks in advance and waited for the confirmation email that the autoreply promised. After a week I began contacting them, no response via emails (multiple) or voicemail so I left more messages canceling the service about a week prior since they couldn’t bother to confirm if they were or weren’t coming and since I had to be home at 1pm on a weekday, I need to plan ahead. Then the day before the service I get another automated email that they will be coming the next day. Seriously, I think this company is a scam. They did the living social deal to get the money up front and had no intentions or ability to provide services. I requested my money back from living social and they were happy to oblige. There is no reason to have such poor customer service. There are other choices– chose someone else!

HORRIBLE EXPERIENCE… WORST EVER!!!
In September 2011, I purchased a LivingSocial deal for a Maid Service for 1 – 2 Bedrooms. As mentioned on the Unilocal site from another person who purchased this «deal», they (Maid service) insist that you go to a website and complete a registration. Which was useless and a waste of my time. However, now they have all my information which is very unnerving.
Once I finished the registration they provided me with time that were only available 2 months ahead. At the times were very strange and odd hours. I had to take off of work, only for them to be over an hour late. Once they were over an hour late, she said that she was running late.
The office never called after to advise the maid was running late late. After another 45 min went by, I called back only to be put on hold by a rude customer service attendant. After which, I thought if this is how they treat customers, I’m sure the service would lack effort as well. When I asked for a refund, the lady became rude once again, and basically hung up on me. I have called back several times, and not one person will answer or return calls. I believe this is a bad service and that the intentions of house cleaning is really not their intentions.
I called LIVINGSOCIAL and made a complaint. They refunded my money and are having their merchant department look into this company. I have also filed a complaint with the BBB (Better Business Bureau) and advised the City of Houston’s Fraud department — in the event that they are apart of any suspicious activities.
I suggest staying far away from this company. Not good on customer service, not good on showing up, and defiantly not good at returning calls.

In late 2011, I bought 2 vouchers on LivingSocial for this maid service. When you call their number, they insist that if you are a new customer, you must set yourself up online on their website, which I did. On 1÷9÷12, I set up 2 appointments: one for ²⁄₁₃ and another for 3÷9÷12. I received a confirmation of the appointments the same afternoon that I created my account.
On Sunday, 2/​12, I received a reminder email from them, stating that they had an appointment with me the following day on ²⁄₁₃.
On 2/​13, they did not show up for the appointment. After being an hour and a half late, I called and sent them an email. No one answers their phone, and you are forced to leave a message. No one responded to either.
On 2/​14, I sent another followup email and called and left another message. Again, no one responded.
Today, I called Living Social about the problem, and they issued me a refund for both vouchers.
My advice to you: don’t use them, as they are not reliable and they don’t even bother to respond to customers’ email or calls.

I bought 2 Living Social deals for this service. I scheduled my cleaning got 2 confirmation emails and waited for an hour and still no one showed up. Over that hour I called the company 3 times and left voicemails, and no one called me back. I called Living Social and they returned my money for both deals I purchased. Still I have never gotten a call back from this company regarding this pre-​paid No Show Service.
I think not!

I had a shaky start with this company. They initially came and did a terrible job, but, after speaking with them a few times, they sent out a .*great* lady to re-​do my service. She was efficient, thorough, and friendly

Worst cleaning service EVER… I had to leave my home while they were here for the fist time (livingsocial coupon deal) and boy was that a mistake. THEY DID NOTHING!!! My sinks and tubs in the bathrooms were dirty, the tile floors were not touched, my kitchen sink was the same as I left it. Didn’t vacuum the furniture as promised, dusting was minimal
kitchen cabinets were supposed to be wiped NOT! I have tried to contact them to reclean my home and have gotten the ‘run around’. Take my… coupon or not… DO NOT USE THIS SERVICE!!! They are horrible… noe I have to have my house recleaned after having a maid service here… huh???

I had called and scheduled a cleaning prior to having over a dozen guests to my home.
I waited for 45 minutes for someone to show up. I called the office numeral times, left voice messages and sent emails… i didnt hear from anyone.
Not only did i have to leave work early, wait around 45 minutes… but i was totally inconvenienced and had to cancel appointments i had that afternoon.
I had a terrible experience with this company, no one reached out at any time afterwards… and after i called i was offered to reschedule.
I would not recommend anyone use this service.