Capital One Bank

If you don’t bank with capital one but receive capital one checks, you make decent $$ and not wear a suit don’t come to this location. The manager would automatically think you don’t look like you can earn that kind of $$$…

Although I am not a capital one bank customer, this bank has been helpful to me. First off, the location is spot on. Drive through ATM and walk-​in services have been good even though I don’t have an account with them.

The only employee that I’ve dealt with at this branch with any customer service skills is Ahn, the bank representative who assisted me with opening my checking account last month. The rest are nincompoops…
Manager doesn’t even know what promotions the bank was offering and when I asked about when I would receive my reward ($ 200) for opening a Premier Rewards account (the promotion stated it would be after the first direct deposit), rather than admit he wasn’t aware of their current promotions, he just automatically said: We haven’t run any promotions like that for months. Really?! Either he just called me a liar… or a moron like he is.
When I returned to the bank a short time later, armed with the ‘proof’ that I had received this promotion, he had no time to talk to me and said he’d look into it… on Tuesday.
To add insult to injury, I was charged a $ 10 fee for a cashier’s check… despite the fact that their Fee and Charges disclosure didn’t list that fee. Of course, he questioned me on that too, but grudgingly gave me a refund for the $ 10…adding that if I ordered another one, I’d have to pay the fee. Sure dude… just list the damn fee on your disclosure, and I will… but until then, that isn’t going to happen.
Just filed a complaint with the CFPB… bet that will get his attention… If they aren’t going to honor their promotions, a little grief is to be expected. I’ve had two direct deposits and still waiting.