Candlewood Suites Houston Medical Center

BEWARE!
I was on a business trip from May 23^rd-​27^th and my rate was $ 139 per stay and for that rate alone, I should have had a good experience and instead, I received the worst. I travel a lot and I have NEVER experienced such a disgusting hotel and incompetent staff. I understand on the job training, but these folks were seasoned and quite okay with their lack of assistance. This was what people call, «It’s just a job and I’m here for the paycheck.»
The FACTS: I GIVE THIS HOTEL 0 STARS! For the purpose of writing a review, I had to select a star. The location of this hotel isn’t so great and I guess this establishment feels it should give its worst service considering the area. That’s so sad!
The front desk staff dresses sloppily! They use bad grammar and they don’t know anything but to say, «I don’t know.»
Roaches! I came back from work for the day and had roaches in my room on the night of the 25^th. I called the front desk to get some assistance and instead of first asking me if I need to change my room they were familiar with the unwelcome friends. The front desk clerk did not offer to quick assistance instead she just groaned on the phone and kept saying, «Ummm okay, Ummm okay.» Finally, I asked that they send someone up to assess my room. At my request, she told me she would send someone up. While I was waiting for a representative to come to my room what do I see, yes, more roaches coming around my trash can? Immediately, I call the front desk and let them know to reassign me another room. While I waited over 30 minutes for them to come to my room, I started shaking out all my personal belongings before transferring to another room. After waiting and waiting, I called the front desk to see if they were going to come and they asked me if I could come down and get the key and go to my new room. I went to front desk and picked up my new room key. Again, nobody helped me out and they did not assure that the next room was roach free. I asked them if they could check the room and I was told they already did. Sigh! Lies! I get to my room and it’s now 10:00pm. I had to get to bed because I had an early morning drive for work.
The next day, I returned back to the hotel and made a trip to the front desk to speak to the General Manager, Claudia Castillo. I was told that she wasn’t available. So, I requested her business card. Before I could get to my room from the front desk, I received a phone call from the-​the clerk stating that she wanted to give me $ 10 off my room for my trouble. I declined and she hung up. Two minutes later, the front desk clerk called me back and offered me $ 20 off of my room and this was the General Manager. I declined and asked that the General Manager, who didn’t think is was her duty to speak with me about the roaches and inconvenience of my stay. I was completely insulted by the lack of customer service this hotel gave.
Needless to say, Ms. Castillo did not have the capacity to give me anything but a credit for a one– night stay. She adjusted my bill and wrote on the reason line stating «gust had to move and had a roaches in the room.» Again, the grammar and misspelling of words are laziness. This is an IHG brand and to give horrible service all around is unacceptable. And, to think that my horrible experience was over, no!
On my last day, I get to hear the loudest Spanish conversation EVER. Around 10:50am on the 3^rd floor near room ³⁰⁷⁄₃₀₉ in the hallway, I can hear and see one of the ladies from housekeeping talking on a phone. She was arguing with the person on the other end and stating, «Hijo de puta mutha» over and over. She saw me and did not stop. She was so loud. Just unbelievable but due to my experience, I expected it. Nothing went right at this hotel. I was on business and I felt as though I was sentenced to a dump!
Not only did I receive poor service, had roaches in my room and received no help to relocate my room, they charged me an extra one-​night stay. Yes, they took my credit and charged me versus crediting me. I spoke to the Operations Manager, Elisa Segundo today and she kept offering me «NOTHING.» She wasn’t able to explain to me why my credit card was charged. She kept asking me when was my check in and out stay. She had my folio on her screen but yet she kept asking me questions that she had the answers to. When I finally asked why she was not reading her screen, she could only offer to place me on hold. When she returned, she said told me that she didn’t know. And, now with that frustration, here I am. Unilocal!
Side Note: I was returning from eating dinner and I witnessed a truck backing up and hitting a parked guest car in the parking lot. I have one more contact to speak to and I will be back on here letting you all know the name and the result of that conversation after I have it with the Regional Manager, Jose. Ms. Segundo didn’t know Jose’s last name as well as who were the owners.

Location is a bit hard to get to but it is close to the Medical center and NRG stadium. When you walk in the hotel feels dated. You can tell it has been remodeled but is definitely not a newer hotel. When we got to our room there was still a large pile of bed linens outside our door, I questioned whether it had been cleaned. When we got inside the room appeared clean. The room was pretty nice. It features a full size fridge and a small kitchen. TV, recliner and the bed. We were not aware that there are no King size beds at this location. After we had been in our room a few minutes housekeeping tried to bust in the door and then the front desk called to make sure our room was ok. I still think they must not have been finished cleaning it. The walls are poorly insulated so it was very nosy all night long with sounds of other rooms, water running etc. overall I just was not impressed.

I stayed here when I moved to Houston for about 10 weeks between December 2013 and February 2014 while looking for an apartment; and again for a weekend in July when my A/​C broke. The staff members are some of the friendliest around and the rooms are clean, comfortable and really do feel like a home away from home. I highly recommend this for anyone who just needs comfortable surroundings and friendly people. I will stay here whenever I need a hotel.

I was at the Candlewood Suites Houston Medical Center in late July 2015 with my husband and mother. There were some ups and downs with our visit. It’s a nice place with good potential, but we experienced a few small glitches that they can easily work out. It could be a great place.
First, there was a problem with the room we received. My husband and I had booked on the phone ahead of our visit. We were quoted the rate for a two-​room suite and reserved it so that my husband would have ample space for working from Houston while we were there, but when we checked in, they told us that our type of room wasn’t available. We agreed to a downgrade to a one-​room suite but wondered why they would book a two-​room reservation and then not have it ready for us.
Another problem was that the card key scanner/​reader for my mother’s room repeatedly did not work. We got her a new card key, but that one also had much trouble.
There was a 1−½ inch long cockroach in our hallway one morning; fortunately, it was dead.
The fitness room is fine and has two treadmills in addition to other equipment. However, one of the treadmills was having troubles, such as having the incline feature not work at all.
The knob for the stove cooktop came off in my husband’s hand one evening.
There is NO recycling anywhere in the hotel, not even for plastic or aluminum. We asked at the front desk and were told that they have none at all. Disappointing and unacceptable for 2015! We had to bag up and take all of our recyclables to my niece’s apartment complex in College Station at the end of our stay.
We all loved the beds — firm support but a soft feel. Really comfortable! We all slept well. Also, the rooms were wonderfully cool. The AC was great and kept us feeling good even when it was 105 degrees out.
We used the complimentary shuttle to MD Anderson. No problems with that. Great, friendly, safe driver!
For the sake of my mom, I had requested accessible rooms for us. She is elderly and needs a handicap-​accessible room with a walk-​in shower. Both of our rooms had tubs, not walk-​ins. The tub had a grab bar, but the tub was very slick with no non-​skid features at all. Even I had to be very careful in it. I sat in the bathroom with my mom while she showered to make sure she was okay. The grab bar was the only assistance she had. I would not call the bathrooms accessible at all. Be aware of that if you need handicap accessibility.
When we checked out, our statement had a higher per day rate than we were quoted on the phone when we reserved our rooms. This was the case for both our reservation and my mother’s. Fortunately I noticed it, and I pointed it out at the front desk, and the rate was corrected.
SO — overall, a mixed review. I think it could be a great place with some work and small improvements.

This place deserves 5 stars. The toilet flushes very, very fast, the bathtub didn’t clog up at all, the room has a full kitchen with a freakin’ dishwasher, an ice maker in the freezer, and a stove top. The bathroom is super nice with a curved curtain rod, beautiful sink w/​large mirror, and an abundance of clean towels. This place has a pool, hot tub, a gym with cardio/​weight equipment, and… Wait for this… a free laundry room! You just have to buy laundry products. Seriously, this place rocks. Granted, it’s not in the best area of Houston, but it is close to a number of delish restaurants. If you want to spend a pretty dime and eat amazing Italian food, go to Carraba’s on Kirby. It is the original and is the only place owned by the name holder. Ahhh-​mazing! Anyway, the hotel is awesome. I’d definitely come back here if I’m in Houston again.

To begin, this hotel is NOT in the best part of town, but it’s nice for where it is. Hallways are hot and humid, not particularly air conditioned. Room AC works very well and overall, the room is impeccable. Not the largest room I’ve ever stayed in, but definitely has everything you need and is designed extremely well for the amount of existing space. Kitchenette is funtiional, granite countertops are a nice touch. Housekeeping is immaculate. Various covers missing off of remotes. Knobs and covers missing off of the iron. Sink stopped in the bathroom doesn’t work at all. In fact, I had to pull it out of the sink entirely to get the water to drain. Really odd thing is that there is no drape over the windows, just a sheer curtain with an 18″ mini-​drape on either side of it (that can’t be moved), so people can see into your room at will. Little privacy. Built in microwave is excellent. Hotel is a little difficul to get to off of Main Street… have to weave in between several other businesses to get to it and it’s not really visible from the main road. The sign helps :) Overall, not bad.

Really happy with this hotel. The parking lot is a little confusing the first time around. It’s literally behind a motel — a Whataburger — a Tacobell and a Golden Coral… You have to go through the parking lots of all these places and then you get here.
Anyways, The room is really small, but it’s nice. The micro-​kitchen, the bathroom, and the bed made it feel like I was living like a king in a highrise in Downtown New York CIty for a lot less bucks.
The price, of course, depends on when you stay and what deal you negotiate — but it’s not oober expensive.
The Doors are paper thin, and you can hear everyone open and close their doors — not to mention the conversation until they get in the room. And my neighbors must be on their honeymoon because they are enjoying themselves several times a night… But, that’s no biggie, kids will be kids.
I really like this place, and in my travels, I will pick a Candlewood Suites over and over again.