Cabinets & Designs Inc

I was very disappointed with the customer service. I have spent a Saturday stopping by cabinet places and this was my last stop. When I walked in the door with my mother and child, I automatically could feel that I was looked down upon when I was approached by Mark. I looked around and asked questions about the cabinets and was given very persnickety remarks. I had advised Mark that I wasn’t interested in granite and wanted information on the eco countertops. Right away he replied saying that product was 3x expensive then granite. I thought to myself I didn’t ask that, but thanks for informing me. I felt he told me that because he «thought» I couldn’t afford it. I made an appointment with him to come give me an estimate for my cabinet project. The day of my appointment I was called by a lady and was told that Mark had a family emergency and that he would reschedule. I knew it was all bs and he didn’t want to assist me. You could have had my business, but your loss for being ignorant!

I went to Cabinets and Designs for a kitchen remodel and was very disappointed. First I was treated like I was a homeless person who wondered in off the street. I made 3 appointments and all three were never kept. On one appointment I was walking in and my sales rep. was walking out. He said he was late for an install. Not even a phone call. This didn’t make me feel good about any future relationship. I had a friend with me and she said,“Do they realize you are getting ready to spend a fortune here.” No one cared. There was no one else who wanted to help me either. I went to the showroom for Bentwood and was so impressed with their professionalism and knowledge I new I wanted to do business with them. Don’t make any decisions about Wood Mode products until you visit Bentwood.