Frankie was AWESOME! He has so much personality and is extremely helpful. The young lady stuffer was pretty awesome too. They really made the buildabear experience for my children. We will definitely be back.
Ida C.
Place rating: 5 Houston, TX
Had to come here to write a review because of one person I interacted with, FRANKIE! Frankie was fun, bubbly, nice and really really good with all the kids I saw him interact with. Quite honestly, a week later he has me wanting to go back and get my own bear built(seriously!). It’s rare to find anyone, in any profession, that is GREAT at what they do and so excited to be at work! Don’t get me wrong, everyone else here is great too. However, Frankie stood out because of his beyond and above attitude. If only more people in retail were the same! As for price, you know what it is from the gate… if you want a bear that has any licensed affiliation, expect an up charge. But there are some cute bears available in a very affordable price range. We also enjoyed doing the birth certificate :)
Vanesa V.
Place rating: 3 Houston, TX
Seems like there isn’t that many ppl that come to this store. It was pretty empty when I went so it made the process so much easier and faster! Of course everything here gets pretty pricey when you add everything up!
Amanda N.
Place rating: 1 Houston, TX
OHMAN! Hopefully it is not like this all of the time! I went with my friend and her family to watch my godchildren build a bear. the store was bright and friendly, they had plenty of choices. they even had a bear starting at 10 bucks, although you will have to be a parent of control if you are on a budget, don’t go in if you cannot say no to your child. There were lots of pouting and temper tantrum children because of parents with no parenting skills. If your little girl sees Hello kitty and you can’t say no, after the out fit and everything you are going to spend a little over 50 bucks on it. Anyhow, I’m standing in line with my oldest godchild and her grandfather… it is taking a while. I t is to be expected though, I mean you are stuffing a bear, right? We finally got up to the lady working the machine and we handed her the Hello Kitty to be stuffed(lol she didn’t have a limit, she got to pick out what she wanted). This girl was off her ROCKER! She was either extremely high, pills, crack, it wasn’t pot. the«B» was crazy! She kept mumbling things that didn’t make any sense. Her eyes all glossy and halfway open. She kept nodding in and out of reality and cautiousness. She was actually struggling, she would notice I guess and apologize for taking so long. She would look freaked out one second and then as if she didn’t have a care in the world the next. It was great because apparently they have this cute little saying when they go to put the heart in the animal before they fill it up with stuffing. She could barely stand up. My poor godchild looked at me like WTH is going on with this chick? Her grandfather came over and whispered… Drugs? I laughed and said well of course. She struggled sewing the thing up… while they were waiting I went to go tell a manager about the chick. When I told her she just stared at me as if she were thinking that she didn’t know how to handle the situation. I told her that someone else needed to go relieve her because kids are picking up on this and they are starting to freak out a little bit. She said ok but for the remainder of the time not once did anyone go up to her and ask her for help or better yet tell her to LEAVE! The youngest godchild now was waiting to get hers made. I told my Friend about the girl(she was with her other daughter at the time) and the parent in front of us said, OMG! YOUARESORIGHT! She actually took her kids and LEFT. ANNND this time when I handed the animal to the girl she LEANSHERHEADBACKANDPUTSITONHERFACE! Then she starts to mumble stuff that again doesn’t make any sense. I clear my throat and she leans forward, letting the animal fall in her lap. Sorry, she says. Again same things happen, although this time she actually puts her head on the machine and proceeds to let out a little SNORE. I said in a rather loud voice., MAN, YOUMUSTBETIRED! THEMALLISCRAZYBUSY! She woke up, I asked her if she was out late partying, she said it was school. I asked her if she was in high school or college… she looked very confused and took a while before she decided college. When I asked her what she was studying she screamed«MRRRRAWWWWH!» «Nice…“i said. «I heard that is an extremely difficult degree to obtain. We get to the registers and the line went really sloooow. When we got there of course one of the animals hadn’t been sewed correctly so it had to be redone. Two stuffed animals with outfits were about 115.00! why didn’t I think of that idea?!