Big Tex Tree Nurseries

Speaking from a Christmas tree perspective here, they had a huge quantity and variety today, probably a good time, a week and a half before christmas. The weather is supposed to be warm, so that likely influenced the price considering how many they needed to sell, which was good for us, maybe even lucky. i have no experience shopping for trees, we usually go cut our own from a farm, but of course it’s a tight budget this month. Glad we stopped here, after shopping around. Almost all of their trees were perfect, and there were at least 6 different kinds, and tons of different sizes of each. The staff were very nice and helpful, tying the tree to the car, cutting off the bottom, shaking it, etc.
However, this place is all about haggling. They don’t go by the foot, they make up random numbers, so do some research and quote other places if possible. Also make sure to find some flaws with the tree you pick to help lower the price, and go real low with your first offer, what do you have to lose? It’s like buying a car. I wished they had fixed prices or at least guidelines, but ‘nope’, according to several of the salesmen by the desk. Once i had the tree i wanted, they named an outrageous price they said they would normally sell it for, and then offered a discount that wasn’t that great but sounded awesome considering their ‘original price’. they said ‘we only just starting doing this’ — ie offer good discounts; right, right, never heard that one before. Bottom line, haggle, and don’t be ashamed, they do it to tons of people all day long! But if you don’t want to, i’m sure they will name you a price…
Hopefully we won’t have to buy a pre-​cut christmas tree again, but if we need one, this is where we’ll come, no doubt!

Great guys from sales to delivery and planting. Kevin was very helpful and knew his trees. Nico and his guys delivered and planted right on time and cleaned leaving no trace of work. I would highly recommend this location and team.

The buying experience:
Our sales person was friendly, knew the plants, listened well and didn’t try to upsell us from the time he met us at the lot thru the time he came to site the trees. The online confirmations and receipts were timely and accurate.
The scheduling experience:
We had to cancel the first installation and have the sales person come review the power lines and the way we wanted the trees planted. All was good and we were rescheduled.
I called and confirmed our delivery (first after lunch), and when it was late called again. The manager was remarkably unhelpful, denied the information I’d been given from the first call, and didn’t even apologize for the delays. To say I’m not a fan is an UNDERSTATEMENT (and it’s the only reason this review isn’t a 5).
Then Nico (crew leader) called and it took me from a «give me my money back» level of dissatisfaction to a «this is going to work out well» vibe. NICO apologized when even the manager had not. And — as I’d suspected — the manager had put in too many jobs for the delivery day and that’s why we got «bumped».
The installation experience:
NICO (and his crew) IS THE MAN! He knows his stuff, was polite and courteous, ensured that my home and yard were well cared for and walked me through every question that I had. They removed another tree (palm) that I needed taken down and the price was very reasonable.
The trees and bird of paradise:
They are exactly as ordered and appear in good health. There were worms in at least 2 of the containers, which is a good sign. I will update once we’ve had some time with the plants in the ground as to their viability — but they look amazing and healthy thus far.

Don’t waste your time. The most irresponsible people I have ever seen. The don’t care about you. Got my money and I had to wait 2 weeks for trees. After that they brought them and right after 2 – 3 days they started to die. After several calls they told me i have to wait another 2 weeks for replanting. Now after 2 weeks, on the date the put, they haven’t showed up. Will get my money back tomorrow. These are bunch of rude and irresponsible people. Don’t waste your time and money

Nico and his crew did an excellent job of planting our new tree – from arriving on time, to quickly planting and staking the tree, to cleaning up, to giving detailed instructions for caring for the tree. I was very pleased and impressed with their service.

I purchased a Red Plum about 2 weeks ago. It was delivered (for an extra charge of $ 99) on an extremely rainy and drenching day and I was surprised they would want to plant in the rain. All the same, I assumed they knew what they were doing. The base of the tree was about 18×18″. About 4 guys jumped off the truck, threw the $ 400 tree off the truck — breaking the crate it was in, dug a hole about 8″ deep and began to cram the tree in the hole. I asked them if it didn’t need to be deeper so the roots were not exposed. He said no it was fine. They absolutely were not at my home for 5 minutes — if that. They brought 1 bag of soil with them to pour over the root system. Once the rain let up — the entire root system was exposed. I had to purchase 5 more bags of soil just to cover the roots. The tree has been in shock ever since it was planted. Just want them to know I’m watching my 90 day warranty period. I think they were completely unprofessional, unhelpful, and would NOT recommend them to anyone. The fact they simply don’t answer to the complaints of others speaks volumes.
GO ELSEWHERE!

We purchased a total of 16 trees from Big Tex in the summer of 2013. By early 2014 all trees were dead. They died during the so-​called warranty period. Big Tex refused to honor the warranty because of some fine print on the back of the invoice. We ended up doing a lawsuit against the company (the actual company is in Arizona, despite the very Texan name) and we settled for about 60% of the cost. Overall, this is one of the worst retail and customer service experiences in my life. If I could save one person the hassle of dealing with Big Tex, then I would have accomplished something good.

Bought 3 trees from these guys 3 years ago and none have thrived. I used their Moon Juice stuff too.
Bought a 4^th tree, and ordered a transplant of one of the original trees, but when they transplanted it (A Red Plum) they informed me and I confirmed that it had died. So I asked them to bring out a Meyer Lemon and when it arrived, it was maybe 42″ tall and had charged me $ 350 (after discount) for it. So I rejected it and that’s when the fun really started.
If you are following, I also paid for a second set of stakes, which should have also been refunded but they did not.
I will say that they were prompt to refund but these folks appear to sell very stressed trees. so beware.

I purchased 3 trees from Big Tex, I will give my critique of my entire experience.
When I first went to the store the initial clerk was not very helpful and not very knowledgable, he gave general responses that I could have found on the Internet.
He was not rude or horrible, just lacking in some customer service and product knowledge.
On the day the trees were to be delivered the time kept getting pushed back, I would have rather been told initially that they would not be installed till the late afternoon instead of stringing me along all day.
However, when they got here they were SUPER FAST, the Crew Leader Doug was Exceptional and Very Knowledgeable. His team worked with precision and were in and out in 30 minutes or less ! Amazing. Doug saved the day,
I would have given more stars, but given that my experience was not exceptional from start to midway I had to go with 3 stars. However Doug would have received 5 Stars once he arrived with his team.
Trees look great and seem to be growing well.

I purchased evergreen laurels that didn’t make it through the winter. Josh advised me of their tree replacement program and received my new trees at 50% off including removal of existing trees. I received exactly what I paid for…

HORRIBLE SERVICE! We spent $ 3k to have rosebushes and shrubs removed from our backyard and a package of 6 palm trees planted. When the crew showed up they had no idea they were supposed to do the removal and refused to do it until we «tipped» them an extra $ 180. They also claimed that we already picked up one of our trees. Why would we pick up just one tree when it’s already been scheduled to be delivered with the others? They left the yard an absolute mess with thorny rosebush branches strewn everywhere and piles of dirt/​mulch. We went into the office to attempt to rectify the situation and were given a bunch of promises to have everything fixed in 2 days, plus extra plants/​trees brought out to cover what we had to pay for removal. The day came and no one showed up. No courtesy call or anything. When we finally got in contact, the sales guy (Charles) promised to be here the next day. Again, no show. I’ve now taken off 3 days of work to be here for a service that they said would be completed in an hour. And the worst part is, I’m still missing one of the trees that I paid for! Do yourself a favor and stay far away from this place!

Beware buying from this business. I bought 5 trees late November 2013. One was a True Green Laurel which I, for lack of a better term, was pushed into buying. I paid $ 1250 for it along with 3 carrotwoods $ 999 and a Japanese Blueberry for $ 399. After the first mild freeze in early January, all the leaves on the Laurel turned purple. I called and talked to Hubert who told me to start feeding it and carrotwoods moon juice. Needless to say the tree turned brown and the leave started falling off. In addition the leaves on the carrotwood turned brown as well. When I called the garden guy hotline to see what I can do about nursing the tree back to health, I was told that the Laurel Big Tex Trees is selling is from the Fig tree (house plant) family and cannot withstand cold temperatures and they shouldn’t be selling it!
I went back to the store in February and tried working with Hubert to warranty the trees. They wanted me to pay 50% to get the same size tree or smaller. Or full credit on a larger tree. I asked why the carrotwoods died and they ordered an inspection. I called a week later to find out the status and was told they would have to call me back. For the next month I tried on numerous occasion to get a call back from Hubert. He told me at least 4 times that he would call me when he got back to the office and never did.
I finally got a hold of Ron who said he would take care of me. When I went down to see him and pick out replacement trees, he wanted to charge me $ 1000, stating that was 50% of the current price for the tree. That the tree was $ 2000. When I mentioned the Memorial Day ad stating 50−75% OFF, he told me that the tree is really $ 4000. I felt like I was in a seedy used car dealership.
The Laurel shouldn’t even be sold in Houston and the warranty isn’t worth the paper it is written on. I will proceed with legal action but save yourself the hassle and don’t buy from them. They’re pushing sub standard products and don’t stand behind there words. Not sure how they are still in business.

DO NOT buy from this company. Upon installation they wrecked our yard, broke 6 ft of one tree during delivery and finally delivered a diseased tree in its place, which is dying at a rapid rate (8ft from the top and counting). A third party, certified arborist has diagnosed the sick tree with an incurable, fungal disease: Seiridium Canker. Big Tex has broken every promise to make things right, given us the total run around, even called us liars, and just put us through hell as we try to get some help/​retribution. Since the problems started, every last one of them: Clint (Clinton), Keith, and worst of all Hubert have been just awful. We’ve filed with the BBB (as have many other people apparently) — and cross our fingers we’ll get some help. But it’s just not worth the hassle, folks. Even if we get our money back we wouldn’t wish this headache on anyone else and would definitely never shop there again.

Daniel helped answer all my questions, picked out 3 gorgeous trees when the stock came in and stayed in good contact with me through out the 3 month process. Delivery guys were fabulous, courteous and timely. Great experience and the PRICES CAN’T BE BEAT!!!