Bed Bath & Beyond

I wanted to make a present for my wife to buy some accessories for our bath. Come to this store and was upset. It was difficult for me to choose something, there was a mess. I asked for help, the workers did not told me the exact information. They just showed me the place where I could look at the accessories, without any advice.
So I left this store without a present, though I was sure that I would buy something, because I heard good reviews about this store. I do not know why so happened. Probably I will not return there.

A lot of the items they carry is scattered everywhere, some of their products are even on the floor! The staff isn’t very pleasant to deal with either especially in the back towards the wedding registry and the more expensive dinning ware and glass ware! If there was another store equivalent to bed bath & beyond this close to my house I would definitely never go back again. I’m not even too sure how this company hasn’t filed for bankruptcy and closed half of its stores down yet!

Good location, well laid out displays. Plenty of cashiers to handle the number of customers.

Really nice staff people here. They searched for stuff I needed and were really prompt and helpful. They came looking for me to let me know what was available. Pretty impressed.

Spotty service and crowded aisles. I only came here because I had a registry gift card.

I bought curtain rods here a few months before. Decided to return one set that I hadn’t opened yet and of course didn’t have the receipt. The customer service woman was SO nice. I told her I didn’t have the receipt, and she said they could find it with my card. I told her I wasn’t sure what card I had used, but could I try one or two, and she said sure of course, but if it didn’t match I’d get store credit. Lucky for me the first card I tried matched and I got a full refund.
The store is a typical Bed, Bath, and Beyond, so to me it’s all about the customer service when you go. So far I’ve been very happy with theirs.

Long lines, expensive items if not on sale. Feels like I’m in a Kmart. Crowded. Would not shop here unless I was forced to.

Robin the bath manager rocks! I haven’t received customer service like that in years :) she cheerfully helped us purchase a shower caddy and pillow covers that were not in the store and checked us out at the computer in the bath dept with our 20% coupons! We saved time, $, & extra steps! She is so sweet and we’ll be back to see her with our home necessities. Nice clean store too… go see Robin-she’ll help you with a smile and friendly attitude the whole time!

I’m not a big shopper. If it can be purchased online, so it shall. However, a chronic procrastinator, I put off purchasing a wedding shower gift until party-​eve. This led me to trudge into BBB with my flowery shower invitation dangling despondently from my hand. Stepping in though, the process could not have been simpler, the cheery salesgirl in the registry section printed off a super femme purple gift register, and helped me pick out which items I wanted to purchase before I struck out onto the floor, doe-​eyed and vulnerable. Circling the items for me, and noting their store availability and locations, she sent me along like a feeble child on her first day of remedial school. I found the items with little trouble and checked out, fat dumb and happy done with my mission. Until the checkout clerk reminded me of the crucial step of gift wrapping. Fortuitously, this capability was available on site for free! So, I took advantage, treating large swaths of bulk-​sized wedding paper off and outfitting my gift in a generally acceptable lump of silvery paper and ribbon.
Thanks, BBB, for catering to the uncultured ogres and Martha Stewarts alike.

Pretty decent houseware store. They tend to have anything you need to cook, clean it sleep on (except beds). We’ve bought all of out houseware goods here.
Don’t forget your 20% off coupon!

I have shopped at this store for years and it used to be fantastic. Employees were always very attentive and ready to help.
However, I stopped by the store yesterday, Saturday, June 15^th at approximately 3 PM and had a bad experience. I was looking for a certain product (the Nutribullet) that I knew they carry because I looked online first. When I walked in, nobody approached me to offer me their assistance, so I started to look around for someone to help me. The first employee I encountered was almost bothered that I was even asking a question, and referred me to someone else. The next employee told me they did not carry that product. I found the product withing the store and asked for the manager, who completely neglected me and told me she knew nothing about that piece of equipment. I asked someone else… and so forth. I was standing in line to pay for the items, when I thought to myself: «walk away… they don’t deserve it.» So I did… I walked away, even though I really wanted to buy that product. I am all about customer service, and as much as I give it to others, I expect it back. I hope I do not have to walk into that particular store again.
Just to clarify… I am speaking of the location on Kirby/​West Alabama. No issues anywhere else.

I just had a horrible experience here.
Upon arriving at the store, I asked a check out clerk at the front where I needed to go to set up my bridal registry. They said I needed to go to the back area. So I head that way and the lady (didn’t get a name, blonde short hair, older lady) asked my name. I said I needed a registry for myself. I spelt my last name and she said she couldn’t find me. I said, I need to set one up for myself. She asked when my wedding was and I gave her the date. She then said she could NOT let me register because it was more than 5 months out. WHAT!!! All I replied was «um ok.» Is she crazy? She then asked if I wanted to make an appointment to which I said no thanks.
I don’t know why she would ask if I wanted to make an appointment if she wouldn’t even let me register. What a clueless B****. Sorry, don’t mean to say and write rude things but seriously? Does she not realize there are pre-​wedding parties that require guests to buy gifts from the registries!!!
I would give 1 star just for that. However, I called and spoke to the manager afterwards and let her know what happened. She apologized and said she would set me up with another associate so that I could register for my own wedding. I don’t know if I am going to go back to BBB to register though. What a horrible experience and bad first impression on trying to set up the registry. The bump up in star is for the manager. She seemed genuinely concerned and wanted to make up for my bad experience.
If i go back and register, I will gladly update my review on how I was treated once speaking to the manager and working with another associate.

I’m NOT allowed to go here often… becasue I get myself into trouble.
Fun STUFF! Endless ways to do whatever fabulous task, decorating, cooking, wedding, kids, bedding, bathroom, work out, snacks, yadda yadda… its a serious problem… the FUN FACTOR HERE!
Now not all the staff are happy THEY are there… or that YOU are there.
But if you ask one who is a boob… find another… they might be delightful.
Go at your own risk.
You WILL find something to love and take home…

Your usual BB&B, medium sized. The staff is very nice and very helpful. If you’re looking for Bridal Registry stuff, this is a great area to start. They have awesome clearance areas near the entrance both to the right, and to the left. (The right side is easy to overlook, so make sure you check it out!)

Officially in the top 3 worst companies I’ve ever had to deal with. I purchased a gift from a registry online to be picked up in store. The site said it was in stock. I called the store: «Yes, it’s in stock.» I went to pick it up the day of the wedding, it wasn’t there. Okay… that sucks, but I’m flexible. Pick something else out, set it up to be delivered to the residence when they are back from honeymoon. I got an email 4 days later saying «We can’t find this anywhere either.» Terrible, terrible, terrible. Two items, both promised in stock and delivered, and two failures. Thanks for an ENORMOUS waste of time.
This being said, the lady in the registry in-​store was extremely nice and helpful. It’s not her fault, but I hope she gets the hell out of that store.

I was always a fan of this store until today. My husband and I were making returns from our registry and encountered endless problems from Betty at the customer service counter. Before we even spoke to her, my husband commented that she seemed rude and unfriendly.
We were returning something that had apparently been purchased with a coupon. We noticed on the receipt that the coupon amount wasn’t returned. Betty explained that it’s their policy to not return the amount paid for with a coupon because it isn’t our coupon. Well… It wasn’t our money to begin with. We asked if we could exchange it for something of the same price; we were told that because they knew it was from our registry, they couldn’t. However, had they just done the transaction outside of the registry, it would have worked just fine.
We then decided to not return it so that we could exchange it at a different store for full price. The amount of hassle and confusion shown by this request was unnerving.
I understand that she was following store policy. But she was rude from the beginning. The manager, Jackie, was not much help, but at least she wasn’t rude.

This Bed Bath & Beyond is convenient because it’s located near my house, and while they carry a huge selection of items, the service is so slow! The customer service line to return and/​or exchange items is always long and the people at the counter act like it’s their first day on the job. I’m sorry but it should not take 10 minutes to exchange one item! They should take the most experienced cashiers and have them work the customer service section. So frustrating!

I was in Houston for the weekend, and had to get to a wedding that Sunday night in Dallas. I came in here to pick something out of the wedding registry. I was quite surprised to find BBB actually employed someone and titled that position as the wedding registry consultant. I was like, «WHAT? FOR REAL?» Anyway, she was really helpful to me. I was in there longer than I would have liked to find a gift. I had to find something within my budget.
With the help of the consultant, I was able to find 3 items. I proceeded to the check out counter, and that girl’s customer service was not up to standard. As she was packaging the items for me, she broke one of them and had asked me to go get another one. Uhm… didn’t you break it? So shouldn’t YOU go get ME another one? Don’t you get paid to service people? Hmm…
Overall, this BBB felt like any other BBB every where else. Wedding consultant was nice and helpful. I didn’t like the cashier. Plenty of parking.

The customer service was very rude. I had a 20% coupon on my phone that I wanted to use for my purchase. The cashier lady told me that I needed to print it out to use it and that they can’t accept it through the phone. Seriously? Have they heard about «Green?» She didn’t have to be so rude about it.

The service was subpar. I wasn’t able to find any assistance around the store as they were unstaffed. I was waiting in a long line at the register before they finally opened up another cashier. When I was checking out, I requested for my items to be paid through two separate transactions and cards. She seemed to have ignored me and rang everything up under one transaction on one card. I finally told her «forget about it» and wanted to keep the liquids separated from the bag with the items in it. So I told her not to bag it. She then proceeded to bag the liquid in the shopping bag. As if she ignored me again or didn’t understand what I was saying.
It’s an unfortunate isolated incident, but I would expect better training in customer service from a retail store.