Autohaus K & H

Do, NOT take your car here for collision repair horrible craftsmanship no attention to detail.
Took my 2015 Toyota 4Runner for minor damage to bumper and lift gate assembler used double sided tape on rear window moldings when they should have been clipped in mismatched screws all over bumper parking sensors installed incorrectly.
Tony the operation guy horrible he is all BS.
I went back and and spoke to Abe about issues done. He was very responsive and took care of all of my concerns with work was very pleased with his attentiveness and service.

Because this repair shop is so convenient I’ve given them a fair amount of business over the past decade between routine maintenance for my cars and body work.
Unfortunately, things took a turn for the worse when I took them my Audi S8. They damaged the wire housing doing routine maintenance and it took a lot of time, energy and back and forth to get them to own that they in fact damaged it and then to get them to replace it at their own expense. They kept trying to claim that despite them damaging it, they shouldn’t have to pay to put it back the way it was when I gave it to them for routine maintenance.
The last straw for me, I had some minor work done to my ML550 wheels. What I was told would take 2 days turned into a week and still no vehicle. No one bothered to call to provide updates and no reimbursement was made for being without my vehicle for over a week. Because I had a holiday planned and had to get a rental car, this minor repair ended up costing a lot more than expected. I would simply have waited to repair the scratches on the wheels if I’d have known it would have take a week!
They were unapologetic, unsympathetic and offered no reimbursement for my expense for a rental car. Due to the lack of customer service I would warn anyone from taking their vehicle here for even a minor service.
The customer service is just unacceptable, no matter if you’re talking to Marcus or Auto, no matter if you’ve been doing business with them for a decade.

My car was brought to Autohaus due to an unfortunate accident and the wrecker who towed my car was affiliated with this garage so this is where my car ended up. During the drive to the garage the tow truck driver Mike really talked this place up although I told him I hadn’t made any decisions about where to fix my car and I was leaning towards getting it repaired at the Lexus dealership if the insurance company didn’t total it out. I was still pretty shook up from the accident. Due to the time of day and location of the accident I wasn’t able to tow my car to the dealership so this was my only option.
When I got to the garage, I called my insurance company, filed a claim and arranged for a car rental from the Autohaus garage. I signed a general waiver when I left my car there releasing the garage from any liability for loss or damage to the car. In this waiver there are also statements about repairs with a no dollar amount or estimate listed. I never made any agreement to have my car repaired there. Tony gave me his card and told me that I could reach him directly given that this happened on a Friday and the receptionist wouldn’t be there during the weekend.
Saturday morning my adjuster called me and we agreed to get the car towed to the dealership and I was told I needed to call Autohaus to release the vehicle. I called the number Tony gave me and there was no answer. There was no one available all weekend. So at 8 am Monday morning I called, spoke to someone named Ab and released my vehicle. I asked him if I needed to sign any paperwork and he said no, a verbal confirmation was all that was needed. I then made arrangements with my insurance and Lexus to have my car towed on Tuesday and repaired. I received a call from Ab that day. When I called back I was told that he was out, there was no issue and the release was fine as scheduled.
Tuesday I received another call from Ab and when I called him back he told me that the insurance repair inspector assessed my car and were going to total it out. However he was asking me for authorization to do a «tear down» to see the extent of the damage. I told him no, that I needed to speak to the insurance company first. After I spoke to the insurance company I was told that the cost of a tear down would fall on me and they had not made any final decisions about my car. They were confused because the Autohaus garage was telling them I wanted to leave the car there. I told my adjuster that wasn’t true and I had made arrangements with Lexus. After speaking to the repair inspector she said the same thing, that Autohaus was telling her I wanted the tear down on my car and my to be left with them. She apologized profusely for any confusion. By Thursday my car was still at Autohaus accruing more storage fees and now a tear down charge that I never authorized. When I called Ab and asked them how this happened if I released my car on Monday, he backpedaled and could not give me a straight answer. I ended the call and told my insurance to remove my car as soon as possible. I then received a call from Tony and he accused me of authorizing them to do repairs when I signed the waiver on Friday. I told him I never agreed to any repairs, just to have my car held there until I spoke to my insurance. I also reminded him that my car was released on Monday and when Ab asked for my authorization, I said «no». He continued to debate with me and I told him I felt harassed at this point. Even though he called me, he said I was the one harassing him. I ended the call. I obtained a copy of the waiver and showed my adjuster that there was no agreement or dollar estimate for repairs or tear down.
My car is now at the dealership. My experience with this garage is a reflection of their ethics and service. Autohaus is a business that tries to trick and gouge insurance companies and their customers. I am writing this review to warn other consumers who are put in compromising situations after an accident.

I used them to repair my Audi after I was in an accident and Tony their manager had a hard time ever calling me back or keeping me updated on what was going on. It took nearly 2 months for them to get it fixed and there were MANY times I was told it would be done and then when that day came it was always something else that was «broken» or they had the «wrong part.» It was frustrating and annoying and I would never recommend them to a friend or family.

Worst experience I have ever had with a mechanic. I am a very sensible person and do not usually get upset over things but this was ridiculous. I got my car back after waiting 17 days!!! They had told me a week before «it will just take one more day»…and I still waited 7 more. But this was the worst part– When I went to get my car the guy told me «sorry but its dead» «we need to jump start it» When I asked why they said the insurance agency refused to pay for it. I said ok, but why didn’t you call me. He then replied «I called you several times but there is something wrong with your phone.» (I checked all of the missed calls and voicemails and he never mentioned the battery). Then he told me that I needed to make it to an autozone quick because it was going to die. I said What?! I’m on my way to work… are you telling me I won’t make it to work? and he said Yes you better go now! I asked where the nearest autozone was and he said he didn’t know. So I called into work and had to get off… literally prayed to Jesus that I would make it to a place with batteries and I went around the corner and there was a National Tire and Battery! I reported this repair shop to my insurance and told them about the experience… but I hope no single female ever goes there ever again… or any person.

I’m pretty pleased with the service and customer service Autohaus gave to me. The only reason I stumbled across this place is because I received a letter from them for a complimentary oil change and I needed an oil change for my jetta. Otherwise I would not have checked them out. They did however charge me $ 40 since my car required synthetic oil. It looks like they run about ~$ 90 for synthetic oil changes. I didn’t mind paying since I was already getting a complimentary oil change redeeming the letter I received.
Ida was very prompt in getting back to me with scheduling my oil change and Markus was great about giving me quotes on the phone and answering my questions. What I like about Autohaus is that they’re conveniently located near downtown and offer a shuttle inside the loop. So you can drop off your car while you’re at work.
They gave me an estimate on some bodywork that I wanted to get fixed and even cleaned my car (Car wash and vacuum!). Their customer waiting area has coffee and some gossip magazines, computer with internet and a TV.
I’d come back here for another oil change. The entire experience was pleasant and quick.

This is the best BMW repair business in Houston! They know exactly what they’re doing, and are experts at keeping your car maintained to factory specs. You get what you pay for!

Avoid this place at all costs. They’re ridiculously expensive and don’t really know what they’re doing.
I took my VW in after some sensor lights came on and my engine wasn’t getting power and they told me I needed a new battery, connectors, a new fuse box… blah, blah, blah and all this other car stuff that I don’t understand. They kind of talked in circles and confused me and guilted me so with hesitation I agreed to let them fix it… for over $ 500. EPIC FAIL on my part, I know. $ 500 for a battery? Ummm, I probably could have fixed it myself for $ 60, but I’m pretending that’s not true. Just call me Queen of Denial and lets call it a day.
They actually wanted to charge me an extra $ 1,000 for some other stuff, but I declined for the time being and asked if they could just fix what was most pressing, which was getting those sensor lights off and getting power to my engine. So after a couple of days I got the car back, with a shiny new battery, fuse box, connectors and blah, blah, blah all this other car stuff I don’t understand. Labor charges were redonkulous… and I was also charged an arm, leg and scalp for diagnostic tests and this and that.
I was trying to let go of the fact I was charged so much for a freakin’ battery and just move on with my life. My car was working and I was happy. Besides, you live and learn, right?
Wellllllllllll, I’m driving down the street today — just a few days after getting my car back — and I’m having the same problems I originally took the car in for… problems they said they fixed by giving me my new diamond-​encrusted battery… i mean, just regular battery. I called and let them know and they asked for me to bring it in again. Why? So they can charge me even MORE redonkulous amounts of money to not do anything? No thanks. I’m finding a new place.