AT&T

Went in to get a new phone to replace my iPhone 4. Edna was more than extraordinary. She guided us through the process of switching to DirectTV (which they’re partnered with) and saving a big chunk monthly. Her patience was amazing, and she had me walking out smiling with my black 6s. ⁵⁄₅ on service and everything else! Thank you Edna. Will be coming back with more upgrades, haha.

This is review a long time coming, yet my issue remains unresolved. On June 26^th, 2015, I went to this store to upgrade my phone from an iPhone 4 to a Galaxy S6. Everything went fine; I was in and out in less than 30 minutes.
Flash forward to September 30^th when I happen to catch a glimpse of the bill and see that my data plan is 3GB, which I found odd since I am grandfathered in with unlimited data. (I’m on a family plan and never switched because of the unlimited data. My parent receives and pays the bill each month and I just auto transfer my portion to them every month.) I call AT&T customer service to make sure this is just some kind of error. Nope, not an error. My unlimited data plan had been changed to a capped data plan of 3GB when I upgraded my phone. Unfortunately, because I caught the mistake outside of AT&T’s 90-​day change grace period, I have not been able to get my old, unlimited data plan back.
The majority of the AT&T customer service reps I have spoken with remain adamant that this was the sales person’s error, but I have done some online research about this problem, and I’m not the only one with the problem, nor is it localized to this particular store. I suspect this is more of a systematic AT&T issue, but nonetheless, this store shares at least some of the blame.
BUYER BEWARE: If you are upgrading to a smartphone with unlimited data, be sure to check your bill the next month to make sure your data plan hasn’t been unknowingly switched.

I came in to upgrade my Iphone 4S to the Iphone 6 and Elliot was the person to help me. From the moment I met him to I walked out with my new phone and Ipad mini, he was so professional and pleasant to work with. He helped me find the best rate possible, plus helped me with a past due bill. He transferred all my contacts and apps to my new phone and Ipad mini… He Deserves more than five stars ! :)

I’m new to this side of town but was pleased to have this store near by, On my 3 recent interactions here i’m please to say that I’ve had positive experiences. On my second visit to this location there was a there were a few customers ahead of me but i was acknowledged as soon as I walked in and did not have to wait over few minutes or so. Adriana & Rony we both kind enough to answer some questions concerning over possibly setting up uverse service.

Ridiculous wait and not enough staff… lots of people waiting to be seen. And the entire hour I was there an employee is up front on the phone with AT&T arguing over his OWN bill and service with them. Very unprofessional… gives one alot of consumer confidence being with AT&T lol

On Monday, November 24^th, my mother went in to trade in her phone pursuant to an AT&T promotion. She dealt with a lady behind the counter that was real helpful but there was a dispute concerning the value of the trade-​in. Meanwhile, an employee by the name of Juan Arriaga interrupted their conversation. My mom explained to Juan that this was an issue between her, the lady behind the counter, and the manager. Juan proceeded to tell my mother that she needed to «show some respect. » On his way to the back room, Juan Arriaga looked my mother in the eye and called her a «b**tch.» Nevertheless, Bruce, the manager, was very helpful and resolved the problem. Bruce has knowledge of the situation between my mother and Juan Arriaga. Upon checking a few days later, Juan Arriaga still has his job and still interacts with customers.

Disappointed, the rep I worked with said I would receive $ 300 trade-​in value for my flawless iPhone 5 (after upgrading), but when I traded it in today I only got $ 200. The Devil is in the details and I should have gotten that promise in writing. Still, poor customer service.
My wife backed me up on this since she was there for the original meeting (not an entirely impartial witness though). Should have been $ 300.

After 5 years, this store will be the reason I am switching to Verizon!
Beware of incompetent and frankly ignorant customer service. I tried to inquire about «PRE-​Orders» made on my account without my knowledge or consent. Apparently, retail stores are meant for sales only. For everything else you have to contact «CUSTOMER SERVICE by dialing 611» After I pressed upon ASHA (sales associate) to find out more, while I’m at the store. ASHA (Sales Associate) vaguely accused me of FRAUD. Once asked to repeat she walked away!
After this idiotic accusation, I asked for Manager. Who denied me to record further communication (wouldn’t let me record the conversation by simply walking away) After I turned the equipment off, she tried to reason it with «miscommunication». Ya its liable, not miscommunication. Will be filing a written complaint and reporting this to BBB as well.
Bad business! Verizon here I come!

This the location that I use regularly with AT&T. I have been with them for many years and unlike a lot of folks I have had pretty good service. I have gotten all my phones for my self and my family of 3 from here.
I went in to upgrade my son’s phone from an iPhone 4 to the iPhone 5S. I signed in and in a few minutes they called my name and I was waited on. It was a pretty painless transaction. I was taken to a table with a rep and she asked a few questions and that was it. I went home with the phone and he was able to activate it right away. She did try to up sell me on a few accessories but they are too high to purchase there as I could get them from amazon at a much better price.
I must admit that the service at this location has gotten better over the years that I have used them and the store has been remodel to better serve customers. They now have several customer service areas to serve you that they did not have previously.
It was a pleasant experience for me and I will use them again in the near future as I am due for an upgrade in a few months.