AT&T

In today’s world, it is not typical for big companies like AT&T to explicitly deceive their customers, but that’s what happened to me at this store. I suggest everyone avoid this store entirely, because you just can’t trust that they are being honest with you.
My issue was related to activating phone service on a new phone. I had a NEXT plan which was nearly paid off, and I wanted to start service on a different phone I planned to buy. The AT&T employee at this store said I could trade in my old phone and cancel the NEXT plan at no cost. I went ahead and bought the phone, but when I brought it in to begin service the story changed. Now, they said I would have to pay $ 80 to cancel the NEXT plan.
I couldn’t believe that they had lied to me, and the manager had some half-​baked explanation that some kind of promotional pricing had ended. There was no mention of promotional pricing when I first came in to talk with them. I proposed to the store manager that they honor their commitment and not charge me $ 80. He literally said, «That’s not going to happen. I don’t know what to tell you,» and walked off to continue socializing, which was the only thing I saw him do during my hour-​long wait in the store. Avoid the blonde, short-​haired, burned-​out looking manager who works there in the evenings, he is worthless.
A call into the customer service line resolved my issue. They gave me a $ 100 credit, and that was more than what I wanted in the first place. I couldn’t believe the store manager would not stand by their promise when it would cost them very little to keep me as a customer, but the guy on the customer service line explained to me that some stores only care about selling products. They earn a commission for sales, not for customer service. If you go to a bad store (like this one), they will tell you just about anything to get money from you. This store is absolutely that way, and you would be better off finding one with better ratings even if the drive is a bit further.

I had a terrible experience. I was on the 18 month next program and came in to trade in my iPhone. The salesperson assigned to me could not answer basic questions about my trade-​in options and could not explain my plan or my options to me. He brought over the manager after presenting me with significantly more charges than I had anticipated, none of which either of them could clearly explain to me. Both of the people I interacted with seemed to rejoice in making me feel bad. I left close to tears, and even though this is by far the closest store to my house, I will not go back.

Very slow with 4 to 5 active agents. I would rather drive to somewhere else next time.

I am an ATT customer and stopped by this place to find out about few services they offer.
The waiting line was so long that I had to wait for almost an hour and then their worker couldn’t answer all my questions.

I had to go back 3 times to finally get my issue resolved. Some of the issue was caused because of these employees. There is NO communication at this location. After my complaining, Rolanda said for my trouble she would send us a phone case. Never received it. THEN half a month later I find out they signed me up with insurance which I did NOT Order. I called Rolanda back, she apologized and said she would take care of it. When the bill came I called AT&T customer service and found that she did NOT take care of it. Run away from this store! As soon as my contract is up with them I will be going to another provider.

I second Gregory S’s negative review regarding false promises. Indian manager guy promised me a $ 25 credit applied to my account as compensation for a frustrating situation regarding a billing problem. He acted like he was having a hard time applying it while I was in the store. Of course, never applied. If I could afford to start an honest, affordable and reliable wireless company with better than decent customer service, I know I’d have a great customer base.
Go somewhere else for help.

I searched for a store that had both white and black 64GB in stock. I went to the store, explained to the exchange to the lady at the front taking peoples name. Initially she said I would most likely have to do the exchange online, to which I replied «If that’s the case then that would make the 4^th person telling me something different.» Her was response was «I don’t doubt that.» First sign I should have went somewhere else.
Once a rep got to me he said he would need to check stock in the back. After 5 – 10 mins he comes back and says he has no 64GB in stock. I ask about the online inventory, to which he says the online inventory isn’t accurate. Which I understand it won’t always be, but I find highly unlikely that the store had neither white or black. So while waiting for him to find stores with devices in stock I had my partner call the store and ask if they had a 64gb in stock. Guess what? They did!
So instead of dealing with the BS, I told them to cancel the order. Once I got home my partner told me he received a text saying the email on my account had been changed. The Rep or Manager at the store changed the email on my account to
in hopes I wouldn’t notice, and wouldn’t receive a survey. Not only is this a downright terrible practice, but also an invasion of my security and privacy. I have already called AT&T about the Issue, but I will also be emailing corporate.

This store does not honor their commitments! Don’t ever trust them when they tell you that they will give you a credit to switch carriers. I purchased a phone in October and have been waiting for months for the credit and now the store manager told me they don’t have that promotion and didn’t seem to care that I was going back to Verizon. Bye for good AT&T Mobile!

AT&T has failed me once again tonight. Turning down a sale for a 128gb iPhone 6Plus.
I am only 6 weeks away of a eligible upgrade.

I went in last Sunday to add a line to my account. I was greeted by Gabriel and was helped immediately. He went over all my options in a very open and honest way and didn’t try to sell me anything, he just worked on what I came for and I didn’t feel any sales pressure. Great job!

If this is your closest AT&T store, I would recommend driving a little further not to have to deal with the unhelpful people at this sore.
I purchased a phone from this sore on January 3. There was a 45 minute wait, but the staff person was helpful enough about making a sale when it was my turn. After 10 days, I was having issues with the phone and decided to return it. I went at about 1 on a Tuesday, and again they told me to expect a 30 to 45 minute wait. After a 45 minute wait, I explained I would like to return my phone and get a new one. They checked that the return was in order, but did not have the new phone I wanted. So I told the employee to process the return, and I would order the new phone online. He said, «if you come back tomorrow at 9 am, we will have the phone you are looking for. Our phone shipment is arriving at 8 am and the store opens at 9. I will be here and I can help you then.» Sadly, that’s not how it played out.
At 9am I get to the store, there is thankfully no wait, and I explain the situation again to a new employee because the guy from yesterday wasn’t there. Again I ask, «can I just return this phone and order the new one online because I’m running out of return window.» Again they tell me, «you don’t want to do that, we will have the phone you want later today. Our shipment always comes before 1pm.» OK. Call me when the shipment comes, and I’ll come back. I’ll come back. Tick tock tick tock… 1pm, 2pm… 5pm… 7pm…
At 7 pm, I finally decided to call them. A man answered the phone, I explained, he said he would find out if the shipment came. I remained on hold for 17 minute, decided he had forgotten me, mourned a little over out brief but hopeful relationship and hung up. I tried again! This time a lady answered. She said the shipment had come! But they hadn’t gotten stations to unpacking it yet. That wouldn’t happen until the following day. «You’re welcome to check back around noon,» she says. More work for me, OK.
So today I waited till 1 to be really sure they had time. I called again. Please let them have unpacked by now. The employee who answered the phone said he didn’t «know about any shipment». Could he check on it? NO. I would have to come in for that. could he make an appointment so I won’t have to wait 45 minutes. NO. You can do that online. Funny, if you had processed my return two days ago, my new phone would probably be here! Instead, I am just waiting for my appointment.

Worst customer service experience ever. I ordered a phone last week. I was told to come in once I received the email stating that it had been delivered. I received that email today. When I arrived at the store, the same agent that helped me order the phone was there. I told him I got the email. I showed him the email and he said he had to go get it out of the mail box. After 20 minutes looking for the mailbox key, he came in with the phone. After plugging some numbers into his iPad he said he had to go to the back. 20 mins later he came back and said he couldn’t sell me the phone because it wasn’t in the inventory yet, and the manger who has authority to add it to the inventory wasn’t there. In fact, there wasn’t a manager at all! How does a retail store not have a manager in the building at all!!! Needless to say, I will not be staying with AT&T.

Worst service ever. Waited 1.5 hr to return an iPhone. Instead of helping the associate who didn’t know what he was doing the manager was watching the football game on TV. Then they totally messed up and deactivated a phone that they weren’t suppose to. What a bunch of incompetent employees. Don’t go there even if it’s closer to you.

I was having a problem with my phone and I went in the ATT store at the Heights location. Both Michael and the assistant manager, Erica did a great job in researching my issue, discussing my options with me and ultimately letting me exchange my phone even though I was a few days over the time limit. I had been out of the country and they were able to verify that because I had purchased a package for long distance in Europe. They were both professional and very knowledgeable.
They did not have to let me exchange my phone, but I really really appreciate it. I highly recommend this ATT store, and especially Michael and Erica!
BTW, the Nokia 1020 is awesome!

Absolutely loved the service Justin provided. He was attentive, understanding, friendly, funny, and knowledgeable! Make an appointment and ask to work with Justin as he was terrific!

I finally found Siri…
So after owning my iPhone 3 (no G) for 5 years I finally decided to upgrade to the iPhone 5. I’ve grown so attached to my 3 that it was so hard to say goodbye :) but I did it.
Met up with my bro (who wanted to upgrade too) and got help from Andro. He was awesome. He was very helpful with the whole process. He transferred our contacts and explained how to sync our phones. It was a quick in and out and his sense of humor helped pass the time.
Overall it was a great experience and I’d def recommend this location. Everyone was friendly and helpful from the guy on the phone that I originally spoke too to Andro and a guy name J that came over towards the end.
Two thumbs up.

I cringe at the thought of going into phone stores, but our experience here was surprisingly good. We wanted to add a line to our cell phone plan, get two new phones, and convert to a Mobile Messaging plan where we could share data between the two lines. The store was busy, but we were greeted promptly and put on a list which is displayed on a monitor. The list grew from three to eight and our wait grew over 20 minutes. Though that did give us time to look at the phones and also review the printed plan materials and figure out what we wanted. When it was our turn, David helped us and was prompt and courteous. We got our phones, he explained all the charges, we weren’t rushed, no pressure. He copied over our contacts and we were on our way. Really impressed.

I am writing this review to give this location a personal applaud. I had an iphone 3G and wanted the 4. I went in on a Saturday afternoon and 15m later I walked out with my phone. Maria has her A-​game up and running. I was searching for a particular case and she said she would text me when they came in. Imagine my shock when that text came through. People just don’t run business like that anymore. I felt loved.
The next time I visited it has been the same experience. Everyone at this location seems to go above and beyond with friendly smiles and attitudes.