AT&T

This store sucks… specially the manager is a f***er ! He doesn’t care for his customers and he don’t have any idea on att’s promotions and offers… I highly recommend avoid going to the store.

Mr. Norris helped us and we were very pleased with his service. He knew everything we asked.

Worst AT&T store ever. I do not write reviews, but I have to point several things out this time. Definitely need manager’s or owner’s attention. Employees need to be trained to understand what is customer service. Went to the store at 2:00 p.m. on December 26, 2014, and a young lady helped me sign up and put me on the waiting list. She is very nice. About 20 mins later, my name was gone from the TV screen which shows all waiting guests, so I waited about another 5 mins, and decided to ask her again how long do I have to wait? She did realize my name was gone from the list and had to put me in again. I did notice, there were five employees chatting behind the counter and without offer any help to others while I was waiting in the store. Later on, a hispanic guy showed up without even greeting, whereas I did say hello sir. He seems very impatience and not willing to help me at all, only told me he could lost his job by check an account, and stared me with impatient looking. I completely understand he could not help me during my case that I am not an authorized user of the account I was trying to check for my friend who is currently traveling aboard with issues not been able to use her phone. He did not show any customer service at all and turned around after stared me and went back to his colleagues to enjoy his chat, not even greeted or asking anything else he could do for me. During the holiday season, if he does not want to help his customer, he should go home instead of creating me an unacceptable experience. Do not understand why he is there and only provide its customers’ unhappy experience. One star is because of the lady who helped me sign up. Very unhappy and disappointed, will never come back again.

My mother and I came to this store because her phone was acting nuts. We arrived around 6:45. Our names were added to a digital list and we were shortly seen there after. The young lady helping us had no idea what was wrong with my mom’s phone but she tried everything she could to fix it. She didn’t get anywhere with it. She even used Google to help her. The manager came over to assist my mom as well and he couldn’t figure out what was wrong. He changed out her Sim card and tried switching her sim card into another phone but nothing was working. By this time I am OVER being in this store for what felt like forever. Around 7:30 I make a call to AT&T customer service line while still in the store. I eventually did a hard reset on my mom’s phone and that fixed the problem. By the time we left out the store it was almost 9pm. The employees there never rushed us even though we were the only customers left in the store and they were trying to close. We didn’t leave until the problem was fixed. I appreciate the team work they put into trying to fix my mom’s phone. Not once did anyone seem annoyed. I think I was the only one.
Important fact: If you need troubleshooting done on your phone by a technician then save yourself a drive and go to the Kirby location. They do not have technicians at this location to work on your phone.

This ATT location has never let me down. The staff are great, especially Jaime, Jon Ross, and Kelly. They will really go the extra mile to make sure you are happy with your service. They even remember who their customers are. I have had the pleasure of referring many people to this AT&T store. It’s one of the best locations for customer service for a wireless/​internet service provider (who even knew that combination was possible?).
Anyway, if you need to set up service or are thinking about getting wireless, I highly recommend this location above others because the service is there.

Horrible customer service. Don’t come here if you want to talk to someone who knows anything about phones, contracts, or billing. Left frustrated, and they did not care

I just had the worst experience trying to order u-​verse internet threw at&t, want t tell my story so that maybe avoid someone else going threw this frastation… my husband say’s he’s sick of all the commericals and wants netflik, so i say hey at&t is advertising u-​verse internetfor 19.95 so i call at&t oh guess what in our area it’s not 19.95 but 29.95 (bait an switch) ok whatever place the order got my credit card info ao i think all is well… get a call back rom at&t their computer froze up before they prossed all info so they have to recredit my card which took 7 days then i have to call back reorder and im having them send the modem to my husbands barber shop where i’ll take it home and install myself, so another wk goes by and get a text that they will have somene out tomorrow to install u-​verse at my husbands barber shop, so i call at&t im confuse not haveing u-​verse at shop but home, so again call at&t get this very understanding young lady think we r getting some where in correcting this mess when she and i get diconnected and i get yet another person and have to tell my story all over again… sooo im really pissed ask for superviser am told one we call me back u know that didnt happen… so call the nex day and told them im done i am so done that i my switch my phone service as well!!! called clearwire and will have my internet and my husband will have his netflik… thank u clearwire great job, and special thethanks to guy who helped me with clearwire he knows who he is

Came on a Tuesday to get my husband (first time to say that in a review… eck!) a new cell phone since he destroys his phones. Oh that poor blackberry never had a chance.
We walked in and instantly were helped. We had to add Josh to my plan, remove my international fees from our honeymoon to the Bahamas and get Josh an new phone and add in a data plan. We were able to do half of these things because they were out of the phone that Josh wanted. But our worker was very helpful ans was going to get us a free car charger if they had had the phone because of how many years we have had accounts with AT&T.
They also have info on U-​verse and directv. They also have tons of over priced accessories for your phone that you can find much cheaper on amazon no matter what they say. Use their phones with internet to check prices of the exact accessory if you want to be sure.
The most annoying thing was that they didn’t have the phone Josh wanted even thought it is very heavily advertised. They did call the store down the street and have them hold one for us. But of course I would rather only go to one store. I would suggest to call and see if they have the phone you want. But no matter what AT&T store you go to to do anything schedule an hour of your time at least. You will never get out faster.

Check out my check-in’s: I’m iPhone 4 enabled, baby.
The 5 stars is for the sales rep, Chris Ochoa, who was more than helpful in getting us our iPhones.
Extremely patient and answered all questions honestly? Check.
Waited while we made multiple phone calls to figure out billing addresses, shifting phone numbers, etc. Check.
Waived our activation fees? Check.
Took care of our corporate discount? Check.
Offered for us to bring our phone backs so he could complete all the activation steps and transfer our phone numbers? Check plus.
Great guy, great service. If you need an iPhone or an AT&T plan in general, go see Chris.
Disclaimer: this is no way is endorsing AT&T, they of the dropped calls o’ plenty and no 4G network, as a 5 star business.

So my 2wire router has been acting up, it has been crashing ever couple of hours and needs to be rebooted. Well it finally gave out. We tried calling customer service but it’s a freaking joke. You get put on hold for over and hour and still nothing.
I decided to come to the physical location since it’s right next door to 2 of my favorite restaurants (kolache factory and smashburger).
So I came into the store holding my broken router. First thing they told me is they have NO TECHNICAL SUPPORT, at any of their physical locations. They all have to addressed via phone. That’s a load of junk!
Anyways, they have the routers in store, but only for sale. Since I did have the old one for almost 3 years now I was OK with buying a new one, it would technically upgrading to a new model anyways. But the price was 100 bucks!
Eh at least my internet is back up.