A-1 Plus Electrical

I used A-​1 plus Electrical twice now. The first time through Amazon, the 2^nd time I contacted them directly. I hired them twice to install ceiling fans. They arrived on time. They were very professional. I had no issues with the install of the fans. Afterward they cleaned up They also gave me a pretty good deal as I had a couple fans that I wanted installed. No, complaints here.

Upon scheduling the service through Amazon on a Wednesday, I requested the two available Saturday timeslots as preference 1 and 2, to prevent inconveniencing either my or my wife’s schedule. I selected the following Monday afternoon (2 – 4 PM) as my third choice, which was the time slot that A-​1 Plus confirmed later that day, meaning my wife or I would have to stay home that afternoon.
I talked with A-​1 Plus at 8:10 AM on Monday morning, and verified that they would be available during the time slot. I also asked if the 24′ ceiling would be an issue, to which the lady responded, «I do not believe so, but I will check with the electrician and give you a call back.» I also confirmed with the lady that there would not be any additional charge for the higher ceiling.
After not receiving a call back, I called A-​1 Plus at 11:38 AM to confirm that they would be able to perform the install. This time the lady asked for my name and looked up my appointment in the system. She placed me on a brief hold to confirm that the high ceiling would not be a problem, and came back on the line to tell me that all should be fine and they would perform the job on time as scheduled.
After my wife stayed at home all afternoon waiting for their arrival, I received a call at 3:42 PM from A-​1 Plus stating that they would not be able to perform the job that day because they would need a special ladder. She asked if they could reschedule for the next morning between 9 AM and 11 AM, at which time they would have the correct equipment for the install. Believing that they would be able to install the fan, we accepted the new time, and the fact that one of us would have to miss work again.
A-​1 Plus arrived shortly after 11:00 AM only to walk into the house and look up at the ceiling and state that they would not be able to install the fan on that height of ceiling. They then measured the ceiling height where the fan was to be swapped and stated that it was a 22′ ceiling, which is 2 foot lower than what I had told the and repeatedly confirmed.
So after two days of having to stay at home and several phone calls to confirm the details, A-​1 Plus now says the best they can do is schedule yet another date for the install, for which they will charge at least $ 190.00.
To me, this is unacceptable business practice