Sudbury Granite & Marble

Absolutely awful experience with this firm. I own an award-​winning building & remodeling firm that is ranked within the top 5% of firms nationally and has been since 2006. I am also a highly-​decorated Naval officer and fighter pilot that has been in business for decades. We have built this business by going the extra mile to satisfy our clients. Sudbury Granite sold us a stain protection kit that they promised would prevent stains on the new countertop. The stain protection cost ~10% of the total cost. Not insignificant, but we felt it was a very good investment for our client’s top. Within 2 days of the installation, the client called and said they had a stain. It took months, but the sales rep from Sudbury Granite finally came out to look at the stain, and suggested we either live with it as it was off to the side of the counter, or try some type of paste solution to remove it. This counter cost several thousand dollars. If it were my countertop, I wouldn’t, «just live with it» and I would not expect my client to do so either. Not being a granite fabricator, we were reluctant to try «some type of paste» for fear of damaging the counter. We called the firm that warranties the stain protection kit, and they said THIS TYPE OF STAIN wasn’t covered by the warranty. They suggested I contact a granite fabricator for the stain removal, which we did. This gentleman came out and was able to quickly & easily remove the stain, but we had to pay him as much as the stain protection cost. Sudbury Granite would not refund our money for the stain protection, nor would they return our calls. We were going to do whatever it takes to satisfy our client and I had hoped that Sudbury Granite would do the same for us. Their business practices are deceitful. Unfortunately, all they care about is the sale. Once they are paid in full, the problem is not their problem. We now have a client that is thrilled and their word-​of-​mouth recommendations will more than compensate us for the time & $ we had to expend to satisfy them. I would not want anyone else to get burned by Sudbury Granite.

Terrible experience with this company!
We worked with the Connecticut branch to buy our granite countertops for our kitchen. The initial experience with the company was great and the customer service prior to installation left us with no complaints. Shortly after our countertops were installed (less than 3 months) we were left with rings (not water rings) on our countertops where it looked as though the seal of our countertops were removed. We called the company to see what was going on. It took over 5 weeks to get the owner to come out and look at our countertops. He said he was going to do some preliminary testing to see if he could replicate the issue. He promised us he would be getting back to us in 2 weeks with his findings. 2 weeks came and went with no response from anyone at this company. We called and left messages and it took several days to get a returned phone call at which the owner asked for a few more days to come up with a finding. Those days YET AGAIN came and went without any form of communication. At this point we called the company AGAIN to follow up. The owner then wanted to come and try to re-​seal the countertop to see if this would fix the problem but wanted to charge $ 250 for the service call to fix a defective product that they installed from the get go. Still no resolution from the company.
Worst customer service after installation I have ever experienced with a company! The company’s mission statement claims «Our mission is to ensure that granite, marble, and all unique exotic and beautiful stones are available and attainable to all who desire them. We aspire to combine the beauty and durability of natural stone with unequalled personalized attention for all our patrons. We pledge to faithfully implement innovative techniques in order to assure that our products remain affordable to all those who admire natural perfection and guarantee delivery of our products within ten days without sacrificing quality or excellence.» In my opinion they have not upheld their end of this and will NEVER buy from this company again.
If I could rate 0 stars this is what I would give them. I am shocked the owner operates his business this way. Very disappointing when you spend this kind of money on something and the company shows no interest in helping you rectify your problems after they have already taken your money.

We used Sudbury Granite for our kitchen counters and island and had a very good experience. The counter looks great.

My wife and I just had new granite countertops installed at our house. Overall we are satisfied with the countertops but were disappointed in the lack of communication from Sudbury Granite. We went to their warehouse in Mendon and picked out the slab we wanted. We were fully aware that there were a few natural rust spots in the slabs but were told they would do their best to eliminate the spots by positioning them in the sections that were to be cut out or covered. Unfortunately when we got the digital template, they didn’t seem to try to remove the rust spots or even call our attention to where the were. We had to zoom into the template to due our own due diligence and try to come up with our own way on how to eliminate the spots. We had a really difficult time communicating with them on how to eliminate the spots and they made us feel like we were being difficult to deal with even though we were spending thousands of dollars with them.
We finally came to an agreement based off of the 4^th or 5^th digital template and scheduled the installation. Once the countertops were installed, we noticed that a pretty significant rust spot was right in the middle of the countertop that didn’t come through clearly on the template. Overall we were really disappointed in the process as we spent a lot of money on the countertops and wish Sudbury Granite was more forthcoming on helping us identify and eliminate those spots more so than they did.

I am a contractor and have used Sudbury Granite 30 – 40 times. After dealing with a few other fabricators and their disreputable business practices (ahem Cassa Stone), I would not use anyone else. Lori, the salesperson is very professional, their prices are competitive and do not change, their product is flawless.

My experience has been as good as the first reviewer’s. Everyone i encountered at the site was friendly, knowledgeable, patient and helpful. The installation process, from making the template to placing and buffing the small calacatta marble counter in a part of my kitchen was snooth and professional as well as personable. The delivery schedule was clearly stated and in both instances I got reminders about the time, which was completely in the range described When i decided to add a small piece from the original slab to a small area it turned out that the match was not quite right. The installers saw the problem and removed the piece and Lorena, my terrific salesperson has gone right to work to settle the mismatch These people all seem to enjoy and take pride in the work, as well they should. I enjoyed working with them

I’m surprised that I’m the first to review Sudbury Granite. Although my granite has not yet been installed, I have been pleased with the excellent service and price. I originally stopped by their showroom in Sudbury to pick out my countertops. Not a huge selection there and kind of unimpressive, but I knew what I wanted so I made an appt to go to Mendon (their stone yard). Wow! Huge selection and the woman (forgot her name) that helped me was very patient and personable. Perhaps 5 weeks later I went back to Mendon a second time to pick out a marble remnant for a bath vanity and Amy helped me. She was wonderful to work with. She even suggested I revisit my White Zito selection since the original slab was a bit aberrant. SO glad I did. I chose a new slab and now I’m waiting for templating and fabricating. Will update when I get those.