Irving – Circle K

The Irving itself is just fine, with decent prices on snacks and drinks for us cheapskates to sneak into the Cinemagic. (I stick to Cumby’s for gas.)
However, the Dunkin Donuts here is pretty terrible. On one visit, I ordered a breakfast sandwich on an English muffin, and when I opened it (not at the Dunkin Donuts, unfortunately for me, but at my destination), it was on a croissant. On a separate occasion, I ordered a large hot latte with skim milk and a medium iced French vanilla regular. I didn’t think this was too complicated of an order; however, I had to repeat it three times, enunciating very slowly. And what was I given? Two medium hot French vanilla coffees. It was like they took some words in my order and just scrambled them together. To her credit, the DD manager quickly and apologetically rectified the situation. But I couldn’t even give the employees the benefit of the doubt because we were the only people in line and we didn’t do the drive-​thru.

This is an update to a not so good customer experience over the weekend.
I called the Irving Corporate Office in Portsmouth and left a message. They emailed this store my contact info. The store manager got back to me quickly via phone and I aired my concerns about the fountain soda pricing in the store. The manager explained to me that the policy was Any Size Fountain Soda is 79 cents up to 44 oz and they do not carry 44 oz cups in store. I explain to her that I’m a frequent customer of this store and have been refilling my large soda cups (either 52 oz or 64 oz) here often and have been charged 86 cents with tax everytime. I mention that the actual correct price is 99 cents plus tax for refills 44 oz or larger which is posted on the soda fountain. The manager takes a look at the sign and says I am correct. She is going to find out from the upper level what the policy is. The cashier is question who overcharged me double, did bring this pricing issue up to the manager.
I tested the pricing policy yesterday, I refilled my 64 oz soda cup at the North Andover/​Haverhill, MA Irving Circle K on Route 125 and was charged 99 cents plus tax, $ 1.05 total, not the $ 1.72 total I was charged over the weekend in Hooksett.
I was told, the next time I come in, the next soda refill will be no charge, rightfully so! My only concern is that when I came in on Saturday, the cashier should have used better judgment and sided with the CUSTOMER WHO IS ALWAYS RIGHT. I even pointed out the sign with the correct pricing on the soda fountain, but he didn’t want to look at it. All I can say is, better training of employees is needed.
I did stop by this Irving Circle K store and refilled my 64 oz soda cup and I informed the friendly cashier on duty that the manager was comping my drink from being overcharged over the weekend. I was all set! I am returning the rating back to the proper 4 stars.
I thank the store manager for getting back to me quickly on this issue and also Brian from the Irving Oil Corporate Office for calling to check up on me. I was also informed that this store is operated by Circle K, which runs the convenience store and sells the Irving gasoline.