Al Terry Plumbing & Heating Inc

Three months later, no AC. Different problem. Tech did full diagnostic in June, said unit had plenty of life left in it. Agreed to additional $ 200 «cleaning» now I am out $ 447 and still have no AC. will not be calling them back to «fix the problem» again.

After running away from Heritage (thank God) Al Terry Plumbing & Heating is the next company I tried. I had them come out for a service call on a gas boiler, turned out to be some electrical thing. That boiler is 32 years old but they were able to get the part within a few hours I think, and fixed the problem. The cost felt reasonable. While waiting to hear back about the part, the guy also answered all my random questions about boilers, which was really nice. (If I were him, I’d have gone out to hide in the van, but he was gracious.) That was like two years ago or so.
Today I had them tune and clean both gas boilers. Total cost $ 348. I found both service men to be timely, polite, clean, and knowledgable. I needed a copy of the invoice/​receipt immediately for a reason, and the tech was able to email it to me from his tablet, literally as I asked him for it. Oh, there was actually an error on that invoice, and I really did need a copy ASAP. I called the office and got a corrected invoice while I was still on the phone. Awesome service.
I think they’re great, at least in my experience. If I were staying in the area they would be my go-​to for plumbing and heating stuff.

I was quoted $ 500 by Jerry over the phone to run a gas line to the kitchen from the basement for a new dual fuel range and have a cold water line run for a pot filler. When Jerry came to the house he said it would be closer to $ 800 for the job. I asked him to email me the quote. When I received the quote via email I was shocked at the difference in price. The new price was $ 1668. I emailed him back asking for an explanation and have received no response. They are misleading and cannot be trusted! Don’t waste your time with this company!

Called three times for water heater install. No response. If that’s how they respond to a new sale, how horrible in an emergency? Forget about it.

To be fair the Company did come back and offered to clean up the mess and I said we had already took care of and gave me a credit. They said they would make certain they would talk to the service man that come out to our home to try and get the story. I’m willing to give this company another chance because they did make the effort to resolve the situation.

Al Terry offers competitive pricing, quick service, friendly, professional workmen, and an honest reputation. They tout a fair amount of religion thumping, which IMO is annoying, but you can’t argue with the great service; it’s worth this heretic supporting someone boasting values I don’t agree with, knowing I’m getting better service. And because they don’t sell heating fuels, you can feel confident knowing that they aren’t going to screw up your furnace/​boiler to get you crappy fuel economy so they can sell you more fuel. Highly recommend!