Young Laundry & Dry Cleaning

If I could give this place negative stars, I would…
First off, the woman who seems to be their one and only employee is not the least bit friendly nor helpful. When we first visited this location to drop off our comforter, all she could tell us was that it usually takes a week/​week-​half before garments are ready for pickup — no exact time frame yet no courtesy call, so my boyfriend requested one and left his number. When 3 weeks went by with no call, he finally went down to see what the status of our cleaning was. The comforter was there, nicely folded and wrapped in brown paper, but when he brought it home and we unwrapped it, we found a mostly-​clean white comforter topped with a patch of blue ink stains. The underside was also covered in pilling.
Long story short, the process to either fix or reimburse this mistake could take months, and I highly doubt the outcome will be worth the hassle. Spare yourself and your beloved garments and avoid this business!

Young’s Laundry doesn’t take responsibility for their mistakes. We took my husband’s aloha shirts to Young’s laundry Manoa. I told them to dry clean all shirts. When we got it back, our Kahala shirt seemed a bit small. My husband put it on and it looked one size smaller. We couldn’t believe this was the same shirt and it looked really worn. This was a brand new shirt worn only twice and cleaned one time only, by Young’s Laundry. This was a Kahala shirt that sold for almost $ 100.
We took the shirt back and my husband tried it on for the employee there and she even agreed it looked too small for him. She said she would have to send it to their main office. After couple weeks they called saying they fixed it and try it on again. So in he goes and shirt is still too small. We submit the shirt a 2^nd time for their claims dept to look at it again. This time I noticed several mistakes by their employee in mislabeling the wrong «Invoice #» and «Tag#». So now we’re wondering if their employee might have accidentally switched our shirt with someone else’s. I had to correct her several times on the correct invoice and tag #‘s.
We didn’t hear from them for a couple weeks so we call and leave a message for their main store manager to call us. No returned calls. We call again and now its been a whole month since we submitted the shirt a 2^nd time. Jerry says she’ll check on it. Another couple weeks goes by and no response.
Well after almost 4 months of going back and forth to the Manoa location and many unreturned calls from the main store manager, we finally got a response. The retail stores manager, Theresa, after 4 months of not returning my calls writes a letter blaming it on the manufacturer and told us to take it up with them.
The shirt was fine when it was taken there. It was practically brand new! Either they accidentally switched shirts or they shrunk our shirt considerably, but that wasn’t there fault. They offered no compensation for our time or trouble– not even an apology for their many unreturned calls. How’s that for customer service? We are requesting a face to face meeting. Let’s hope that doesn’t take 4 months.

Occasionally, I’ll get super e-​mail coupons from Young’s in my e-​mail, and I’ll be convinced to come drop off a load of dry cleaning, against my better judgement. BUT I SHOULD KNOW BETTER. No discount is worth having a cleaner destroy my favorite pieces of clothing.
They will send along coupons for certain special days or holidays, if you sign up for the e-​coupons list on their website. I was recently suckered in with a 50% off coupon. I mean, 50% off, how could I resist?!
When dropping off my bag of ten pieces, shirts mostly with one suit and one dress, the store employee was extremely grouchy, but I gave her a pass because it’s somewhat understandable to be grouchy when you are inundated by customers with coupons all day.
However, what is less understandable is that when I finally picked up my clothing and brought it home and took it out of the plastic, two items have been damaged. One, a dress shirt I picked up from a Barney’s New York sample sale (and is several seasons old and thus irreplaceable) had its buttons crushed to the point where when I tried to put the shirt on, each of the buttons crumbled into pieces my hands at the slightest touch. The second item, a silky sari dress I purchased on vacation several years ago, had its fabric snagged so that it now has a hole and snag along my chest area. It’s not fixable. I’m devastated.
This is not the first time I have had clothing destroyed by Young Laundry & Dry Cleaning, but it will be the last. No future discounts are good enough to make me risk getting more things damaged.