Times Supermarket

I like this market a lot. It’s clean and well stocked. Employees are friendly and helpful. The location is less ideal. Some patrons are rude and inconsiderate. Some don’t see the express lane sign ahead of their full cart. Some send kids to get items when they are already being rung up. Parking lot is dangerous. What makes people think it’s okay to block the only through lane to drop off or load? Makes the experience less positive. Foodland on Dillingham — worse!

The guy restocking the meats was hella rude! He stood there & stared with an impatient look on his face, pushing his rack on wheels with an attitude.

I only come for the cheap sales — which is maybe every other Month. I’d rather go to Safeway, don quiote or Foodland. Most of the time the items are expired beware. I saw a post sauce that expired in 2014 and another brand expired may this year.

The only reason I go on here is because of convenience of where I live. If I had a choice, I’d rather go to Foodland since it’s my go to grocery store for better customer service, products, and prices especially with their rewards program unlike Times that doesn’t offer that.
This review is mainly based on a recent experience I had on purchasing one of the poke bowls in their seafood department. It was $ 6.49 for any choice of poke over white or brown rice. I like that they have that option of white or brown. So I chose the spicy ahi over brown rice and I asked if I could have furukaki added to the bowl as well.
They really do weigh it at ¹⁄₃ pound for the poke then place it in the bowl. That’s why it seemed little from what I was used to getting poke bowls elsewhere. But this poke bowl was by far the worst one I’ve had. It’s so tasteless and doesn’t seemed fresh from when I ate it. It just seemed spoiled. And the brown rice was so dry! Eeeek. Now I know not to get poke from there again. I’d rather drive down to Foodland to get better poke.
And it doesn’t help my experience that every single time I come here, it takes forever to check out! (–_​_​_​_​-​)

I only come here when I forget to get something at Foodland. The prices here are about the same as Foodland. But they do not offer the rewards program that Foodland does. At the writing of this review, though, I have switched to Don Quijote as the offer better sale prices than Foodland. In the long run, what I lose in terms of the rewards program will be more than made up by savings.

«I need a couple of things for my Julia Child’s cassoulet, I know! I’ll just pop into the Kamehameha shopping center Times and be out in a jiffy! Right-​o, then!»
NO.
You cannot just «run in and run out» of this particular Times branch. It’s absolutely impossible.
Alright, it’s just MOSTLY impossible. I’m sure there are moments in which the stars align and you are able to secure a stick of butter, a loaf of bread, and a bottle of milk within ten minutes. But they are few and far between.
Why? Well, Look at the riff-​raff living around this place! Look at the degenerate souls dragging themselves about the neighborhood, their hateful eyes and unkempt hair, their frowny mouths and weathered skin. Not me, of course. Or my family. Or my neighbors. Or the family of my children’s classmates. Or all of the clean people. But, ya know, others. Like that crazy guy who walks three feet in the street and that lady in the muumuu with no shoes who always wants to touch my children’s hair.
I’m actually uncertain of the exact correlation between degenerates and long lines. Though I am pretty sure the type of folk living in this area (minus me, neighbors, friends, and families of classmates, and some random others) are exactly the reason why the organic section failed to thrive. The Totinos pizza freezer continues to be well stocked.
Nevertheless, in all seriousness, this particular Times has a huge population of people using WIC. WIC checks take FOREVER to process. I should know as I was, once upon a time, a recipient of such checks. If you see a cart with gallons of milk, dried beans, frozen juice, and cheese, RUN! Run, I say. Or don’t run but definitely select another line. Often the customer will be using more than one check which will take exactly one thousand and one years. No rushing for you. All of your Totinos are going to thaw while you wait in line. And the catch? There may be pink WIC folders in EVERY LINE. Haha! Joke’s on you. Somehow.
Furthermore, completely inconsistent customer service. Sometimes they are nice. Sometimes they are not. Sometimes they seem downright angry. Sometimes they are happy but really busy talking to each other, which makes the customer less happy.
Even further than furthermore, I agree with all of the bad feelings against their ridiculous bathroom policy. If you stand there with a small child who is about to crap/​pee itself, they will tell you that you have to walk all the way across the center to McDonalds. You will then be filled with rage because you remember that when it was Star market, ANYONE could use the damned bathroom and the employees were NICE and understanding and not so militant that they would prefer a child to be humiliated and soiled (as well as their floors) vs letting someone from the public into their restroom.
Deep breath.
So yes. I am in Times often, but I wish it was a Safeway. I do love that Bank of Hawaii is inside of it. A whole star is purely for that.

Friendly employees. OK parking. Good food near by and good location because it’s near the freeway. Open early.

Worst f*****g customer service center ever. Waited about 30mins when there’s 2 people ahead of me. This is the second time coming and for once in my lifetime this store is the worse ever even with the staff who looks rude and unprofessional and snobby.

Incredibly unprofessional and rude staff, don’t even think about asking to use their restroom. I have been coming to this store
Out convenience but was recently treated like garbage and cursed at by a staff member. Would never return to this
Store again.

I enjoy this location most of the time. Its small but has almost everything I cook with. I usually go to Foodland because I really like their reward system. There customer service and demeanor from the staff at Foodland is always ten times better than Times. One cashier in particular is always in a bad moon at Times, her name is Merna. Even my other half thought she has no customer service and that’s rare for him to say. We shop there at least once a week and I always try my best to go through other cashiers but once in a blue moon I will go to her and same thing every time, rude. I always shop with rebags because its easier for me to carry to my front door. At times they have a .03 credit for each bag you use and for some reason every time I go through Mernas checkout she only credits me for one bag when I clearly used more than 4. I know its only $.03 a bag but that’s not the point. Why even work in customer service if you can’t even find the joy in helping people? Other than her most of them are pleasant.

Was just in to get some baking supplies. I only had 4 items… none of the express lanes were open… the lines were super long and the cashiers were super slow!!! I walked out without buying anything… won’t be going back there! I’m gonna stick to BETTER SERVICE AND FAST CHECKOUT WITH SAFEWAY!!!

Went here the other day as an alternative to eating at one of the restaurants in the center. I really couldn’t decide, yummyz, bale, chop suey, etc. so I said, shoot… I’ll just go grab some poke!
Well, when I went in, there is no seafood counter… bummer. I decided since I was already here, might as well try. I got Au poke, Tako poke, edamame, boiled peanuts and a large bottle of Perrier. Total cost 17.00. It totally lasted me two meals for sure and it wasn’t bad at all. It wasn’t the freshest poke I have ever had, but it wasn’t the worst either. Everything was seasoned ok, except for the edamame… not encough flavor… and the edamame was the only thing that had some issues with cooking time… some overcooked, some undercooked.
Yes there were long lines, and the Bank of Hawaii area was slammed, but not too bad of an experience. I would proabably go back if I was in there area, but that would be the only reason.

Convenient for those that live in and near kalihi. No seafood deli or meat deli. Lines can be long sometimes. Up side, its located in a shopping center with places to eat and Longs Drugs and Walgreens near by.

This times is located in Kamehameha shopping center. I usually go there because they have a bank of Hawaii located inside and they are open until 7 on weekdays making it great. I can bank and buy groceries all in one place awesome. Today I stopped by to pick up dinner and some last minute supplies. Employees were very helpful today making me very happy. One of my favorite sections is the poke section they have lots to chose from and their all very good. This is a good store for quick buys a definite get in and get out store :)

This Times Supermarket location is aight. It’s conveniently located in the Kamehameha Shopping Center plaza. As you enter there is the bakery side on the right hand side to your right along with all your read to eat foods like sandwiches, bentos, pastries, salads, and many more. And then you have all of your typical groceries all throughout the supermarket. I used to go here all the time when for lunch breaks when I used to work at the Bishop Museum. I think this may be one of the smaller Times Supermarket locations I have been to. The customer service is good. Times always has great sales. They did away with the Times card but they have sales on stuff all the time nonetheless which is awesome. SomeTIMES, I don’t really like how they have everything set up in the grocery side section. One day it took me a good 10 minutes just to find rice. I thought it would be in the breads and pasta section but it was more towards the front of the store in another aisle. Sometimes they just have to take some time to think about where they put their stuff.

I’d give a zero if I could for the most evil customer service witnessed
Times is your standard grocery store. This location looks and feels like any other location. During peak hours, the lines are long. Funny how the lines are always long during the same time each day, but they still have not learned to manage their schedules to have more registers available when needed.
Worst customer service situation witnessed at the Kamehameha Shopping Center location. An elderly gentleman was in clear need of a restroom and politely inquired with the nearest staff member while in the deli area. The clerk was kind and assured the gentleman he could use the restroom, but he would need to retrieve the key from the front desk, which was not far. When reaching the front desk, the rude lady behind the counter outright denied him before he could finish his question. Then she proceeded to turn away as he mentions the first clerk that assured him it would be okay. Rude Lady behind the counter impatiently told him to wait while she got the manager. The manager on duty was very quick to respond, and like the lady behind the counter denied him with a «are you crazy» look on her face. uh oh, too late, accident cleanup now needed at the front desk.
I actually entered Times to visit Bank of Hawaii’s in store branch and witnessed the whole incident. The elderly gentleman was clean cut and dressed appropriately. Anyone could see that he was a customer and not a houseless loner from the streets. This was a horrible situation that could have been avoided, SHAME ON YOU, TIMES! It is really sad to see, not only the elderly, but anyone treated this way. It is even sadder to know that Kalihi’s population is mostly an elderly/​retired community and this is how Times treats them.

Times Supermarket has been around Hawaii before i was born, so that makes it pretty cool. I guess all the Times locations are pretty standard to how they appear to the general public, what they sell, and how good their employees are. This location is really no different. You go in, buy your stuff, and get on with your life.
Sometimes, the products are priced a bit higher than the closest competitors, but its worth it if you’re on the go and need something fast and works. The vegetable and meat selections are pretty top notch, so you may want to go there and check that out.
Parking is always handy at Kamehameha Shopping Center, although it can get testy during lunch hour and afternoon commute home. And, I can agree to the long lines at the cashier. That does suck.

Well, it’s on my way home and easy for me to stop and pick up some last minute grocery items.
Long cashiering lines most of the time. Cashiers try to be pleasant. Management staffers are very polite and helpful.
My one gripe? I’ve been there every day over the past week on my way home. NO TED’S PIES. Are you on allocation Times? If not, have your buyers up the order so you don’t run out of the pies for petes’ sake!

Ok today, but sometimes, the cashier lines get so long.

Used to work for Times so I know how they work. Always great service.