Tiffany & Co.

I own many pieces of Tiffany jewelry as does my daughter, it’s a hit or miss with the customer service, I was in today to exchange a gift for something I’d wear more, with that said, yes I’m in jeans and regular tshirt, and slippers, I’m in no way looking like a hobo just casual for a day of errands, I was even wearing tiffany jewelry, and carrying a Birkin backwards so I don’t get jacked for it. The rudeness was insane, if I were not a white girl I’d probably get great service. Natsuko is an amazing sales woman, I only wish she were there today. I pretty much wanted to just tell them to keep their jewelry. Horrible treatment.

I fell in love with Tiffany & Co well before I walked into this store today. But, even more so after we were helped by a wonderful sales associate, Natsuko. She was the first person to greet us at the door and asked if she could be of assistance.
She brought us to the jewelry counter that showcased the selection of bling I found online (but not available). Unfortunately, the exact item I was looking for was also not in stock. But, Natsuko was able to show two pieces to give me a better idea of how the final product would look and feel.
We proceeded to make the purchase with an option to mail it to our home or office on 2-​day UPS shipping service directly from New York, free of charge. During the transaction, my eye gravitated towards a wedding band similar to one that’s been on my wish list for years. I tried it on and the choir of angels sang! #20yearweddinganniversarygoals
Natsuko asked if I would be interested in taking a catalog home. Certainly! It is a very nice hard-​cover catalog in Tiffany blue that showcases their beautiful rings. I always have fun browsing through the T&C Ring Finder app, but flipping through this darling catalog will be fun on lazy days around the house! She also took our contact information down to keep us in the system, but also provided her business card with notes about the new bling for the {near} future! ;-)
Not only was her customer service superb, she personalized it by talking about running after she saw that my hubby was wearing a marathon shirt. That is always a fun topic for discussion with us!
This type of service is what separates them from other jewelers. When we first purchased our wedding sets 19 years ago, we bought them from a jeweler in San Diego that always personalized our visit. Every time we walked in, they would greet us by name, too. I already feel this way about the sales associate from T&C here, and I’m looking forward to future purchases!
Thank you, Tiffany & Co at Ala Moana! It was a good day!
01.03.2016

So I put on my pimpin’ gear (to look like I belong here) & walked into this place called, Tiffany & Co., cuz I was looking for something nice for the girlfriend.
I figured it wasn’t appropriate for me to walk into this joint with my buss-​up shorts & t-shirt…otherwise the next thing ya know, they might call security on me, or have someone follow me throughout the store! Lol!
So as I straggled in, I yelled out — «Yo! Where’s da $ 5 dolla jewrey!» Buwahahahahaha!
Naw…I really didn’t do that! Bumbye they gonna think I’m CRAZY… and da next thing ya know… security will definitely come for me! Lol!
So as I walked into this joint to look for a nice Christmas gift for da sweetie… I figured going with «Tiffany & Co.“‘, no can go wrong! Right?
Did my research on-​line to see what they had — because I didn’t wanna be browsing forever in this store — saw something nice (I hope she’ll like it!?)…printed out a picture of it, then went down to Tiffany & Co. to see if they had it in stock.
Sure enough when I walked in, I was greeted with the utmost respect, and when I explained to the sales associate (Amy Iwasaki) on what I was looking for, she took care of me right away!
From there, Amy told me to have a seat and relax on the chairs while she was taking care of my order.
While I was sitting and waiting… the next thing ya know, a friendly manager comes around (I think his name was Stewart), and he offers me — coffee, water, or tea.
Whaaaaaaaaat? Was he talkin’ to me? Oh, I guess so… because no one else was around besides me. Lol!
Nice touch, dude! Next thing ya know, he drops me off a big cup of Joe with my favorite Big Island cookie to go with my coffee.
When Amy found what I was looking for, she came out and showed it to me (with white gloves on). After my approval, I went ahead and paid for the item, then she took it in the back to have it wrapped it up. (I like that, because I’m worthless in the wrap department!)
When my order was ready, Amy came back out with my purchase… all nicely wrapped up.
Stewart also took the time to talk to me, and ask me if I would like to help him by filling out a survey (which I gladly did), and he also explained to me that their jewelry has a lifetime service on it if you ever needed it cleaned.
I had a great shopping experience coming here! The staff is highly trained, very professional, & courteous!
I would gladly come back here in the near future if I have something in mind for the sweetie.

THANK YOU to Yoshimi Doval and Robert Donaldson for helping me out BIG TIME with my last minute request (I seem to specialize in last minute). Anyway, they were able to help me order something special for a friend of mine, take care of the transaction over the phone, email me the receipt, and gift wrap the item for me so that my friend could pick it up in the store. They were incredibly helpful, prompt, and efficient in taking care of my last minute purchase and I’m very grateful for all their assistance!

While on vacation, I stopped in at Tiffany’s. Who knew, while walking around and shopping, I went to find a pair of diamond earrings. It took awhile for someone to come and greet us (maybe because we looked like tourist and wasn’t dressed in slacks and dresses), but c’mon, it’s Hawaii. Anyways, while browsing and found the earrings I wanted, I had to tell the security I wanted to take a look at the earrings on display. After waited 20 minutes, someone finally came. and guess what, it was the manager! like seriously?! So the manager came and dragged an associate over to help us look at the earrings. After 2 minutes, I said I’ll take it. Yeah, they were surprised. Then the manager and associate comes with water, pastries, and juices just to «suck-​up» what bad service they were offering. That proves to you how «high-​end», i mean «low-​end» the manager and sales associates really think they are.

When you buy name brand jewelry then there’s a standard you uphold. Recently bought a bracelet and it broke, don’t know if the quality check at the manufacturers were lazy or didn’t bother putting in the extra work. Took it back to this store where I originally bought it from, which what I’ve read on there website stating that the repairs were free with a receipt. Walked in and showed them the bracelet and said they can fix it but I need to pay $ 55 for shipping fee to New York. A company that flips a profit on jewelry as it’s the middle man can’t afford shipping fees. Why should it cost $ 55 to ship a small box, if I have to ship this box I will do it myself.

Excellent customer service!!! Top-​notch staff that provides and continues to provide the best experience even after the purchase! Complimentary cleaning is an added bonus and a nice touch to keep customers happy and very satisfied!

I had a very good customer service at this store, the staff are very friendly and to the one who help me Cristy is very nice and a good listener when I start asking questions and very friendly too! I had a nice shopping experience over! Thanks!

Better than Waikīkī one.
I’m giving 4 stars (instead of 5) because I got a Tiffany bag w/​the handle didn’t look very pretty. And the SA didn’t tell me they have «do survey to win gift card» thing that I already knew earlier. I won’t post her name this time because she treated me well. I hope she was just forget so.

Not a fan of expensive jewelry, and I don’t see the point in name brand stuff either… but the customer service here is on point!
Now I’m not rich by any means by I do make quite a lot of money, enough to let me do what I want and buy what I want.
I came here about 10 months ago to buy a b day gift for my wife. When I went in I rode my motorcycle so I wasn’t really dressed as a their clientele. I was treated like everybody else and was given the same respect as everybody else.
The sales dude Roy was extremely helpful and caring so much so he sent us a Christmas card and wrote a personal message and it had nothing to do with sales… it was just like a family member writing to me. I thought that was awesome!
I will go back just because of the customer service. Excellent

Everyone was so friendly and helpful. I stopped by after work to pick out a gift and was directed straight to what I asked for. If you have the chance ask for Natalie. She was so sweet, friendly and helpful. I was able to put my purchase on hold and stop by on my lunch break the next day to get it. I will defiantly ask for her help again the next time I shop at Tiffany and Co!

Awe so nice to be able to clean ur jewels and if It breaks, just exchamge it!
So nice and the best customer service ever!!!
They remodeled the store and all so different!
I love the bath set with perfume and lotion and shower gel. Awe. Smell so good!!! Many compliments to be had;)

I always enjoy my visits to Tiffanys. Sometimes we purchase, sometime we just love to admire the exquisite pieces. My most recent visit was for a birthday gift for my 11 year old daughter.
Our sales girl was Yoshimi. I really recommend her. My daughter was having difficulties deciding but Yoshimi was very patient and helpful. I was impressed with her knowledge of what pieces were available and what pieces we could order. Although this purchase was not our first at Tiffanys Ala Moana but it was by far the most memorable one.
My daughter was thrilled with her Tiffany heart bracelet Yoshimi helped her select. I will be coming back in July for my eldest daughters birthday gift. It will be our tradition to come here each year for my daughters birthday gift and we ask to see Yoshimi again.

The question is when you visit Tiffney store in ala moana shopping center are you a Gold or silver customer?
Well we went there to clean one of the pendent we bought from there about one year ago and they told us it would cost us money if we want a deep leaning and if the item is not sliver its free cleaning
Then they ask me how often or do I buy much from them.
I walked out thinking is this real?/ tiffany charge arm and legs for their sliver and I got treated like an stupid person and after many years of buying from them they informed me that I am not good enough for them. I guess if I am Japanese customer they would rush for a golden treatment

I’m no high roller and I don’t have a romantic story to tell. BUT since I was a little girl, I’ve had this independent woman thing going on. I swore that when I grew up and got my first job, Id buy myself a little blue box.
Now I’m 23, fresh out of college, degree under my belt, moved back home, with a new relevant job, and a recent breakup, and it seemed like time. and I’d do a one up– as a double Christmas gift to myself.
I had browsed the website and saw what they had for under $ 500. I was admittedly dressed badly, I had come from school/​gym and I had my equipment bag as a purse, and two starbucks coffees for myself (don’t ask). I’m sure I looked like riffraff kid with no money, but I hobbled in and was greeted warmly. I asked if there was anything under $ 500 and I was directed to the back showcase room.
One nice lady came and helped me, she showed me around to pieces I might like that were in budget and popular with young folk like myself. she gave me some napkins so I could ditch my drinks somewhere and walk around.
I settled between a bow tie-​string type ring and a small silver heart ring with a teeny diamond. In my «I don’t need a man» mode, I opted for the little diamond. They sized me and didn’t have it in stock so it was ordered and I paid.
I didn’t receive a call within the week that she estimated so I walked in two weeks later and they had it waiting. They said they called, but I never got it. I was seated in the back room, and she showed me the ring to make sure it was okay and asked if I wanted it boxed and wrapped. ummm YES PLZ.
so I got my little blue box, and even though I’m not baller enough to get me a power woman ring yet, I got my first diamond ring of my own accord and treated just as well as if I had spent thousands.

Through the years, I’ve purchased quite a few items at Tiffany’s Ala Moana from several different sales people. The customer service has always been first class. Keep in mind that I almost always go in wearing shorts, tee shirt and my old running sneakers, and they still treat me like I’m wearing an Armani suit! I have gone in this store and bought items for less than $ 200 and they still serviced me with excellent customer service.
When it came time to buy my wife an engagement ring, there was only one place that would suffice. Ben happened to end up being my sales person for the transaction. He is sooooo professional and personable! He is very sensitive to your needs, not pushy and very much an educator. I honestly felt like he really wanted the best for me and my wife.
For my wife’s first mother’s day this year, there was only one place to go… Tiffany’s, of course! I found what I thought was a very nice ring for my wife. After I gave it to her, I described some of the other options at Tiffanys. My wife decided that one of the options is what she really wanted. Have you ever heard the the saying, «happy wife, happy life?» We took the ring in for exchange and everything was smooth with NO PROBLEMS or DRAMA!
That is how it is with Tiffany’s. Professional, courteous, and sensitive customer service! I am a life-​long customer…

What girl doesn’t love TIffany’s? Out of all the Tiffany stores I’ve been to, this one has THE BEST customer service. Sales associate Joy was so sweet and answered all our (well more his than mine, since he’d be buying the ring) questions about engagement rings. She even took out a handful of rings for me to try on. She didn’t put any sales pressure on at all.
I highly recommend this location for any guy that wants to spoil that special someone in his life or buy that beautiful engagement ring, or for the lady that wants to spoil herself just because she deserves it.

I am a fan of Tiffany & Co. Of course what girl wouldn’t be after receiving their first amazing gift wrapped up in that adorable little blue box and oversized white bow?
I have been shopping at Tiffany & Co. for years in store as well as spending many hours on the computer drooling at the hundreds of beautiful options on their website. I have had to make a few purchases online because unfortunately the store doesn’t carry everything on their website. Sometimes that would make or break the deal for me because looking at a piece of jewelry online sometimes isn’t the same as being able to touch, hold or even try it on yourself for size.
Service here is usually hit or miss, but I always try to dress a little nicer on the days I know I’d be hitting up stores like this one, GUCCI or even Louis Vuitton. I wouldn’t dare think about stepping into those stores on those furry animal industry days in my medical scrubs and jibbitz adorned crocs. Imagine what kind of looks I’d receive!
I have been very satisfied with all of my jewelry purchases here, which all have been of excellent quality, but do keep in mind they are a overpriced because you are paying a big chunk towards their name stamped upon your jewelry as well as that pretty little blue box and white bow.

The little blue box. Its a symbol that everyone knows and wants. The name is well renowned and the jewelry they carry is timeless. Yes, I do admit they are a bit overpriced; you are paying for the quality of the item, the name brand but also you know that you can trust that your piece is legitimate (the real deal).
I have come into this store many times, and have always received excellent customer service. You don’t need to be wearing Prada shows or carry a Louis Vuitton. This store has exemplary customer service, no matter who you are. And even when I just browse and walk out with nothing, they are still very polite.
They just remodeled their store; the renovation seems to have more the store smaller but sparkle more. They have a huge selection of jewelry– all the bling is in the front and the silver is towards the back for us folks who don’t make 6 figures…
They now even carry handbags and some decorative home items such as vases. They have keychains and money clips too. Some of their items have been around for awhile, like some of the Elsa Peretti designs but others have a short life (like the star collection).
As I was browsing, the lady saw my Tiffany’s diamond/​pink sapphire platinum ring (which i adore from my bf) and told me about their cleaning service. Being the skeptic of nothing is free, I asked her the uncouth question of «how much is it?» She was kind and didn’t look down at me for asking such a question. She said it was free. :)
Customer Service is in the back… you can get your jewelry cleaned for free ($ 5 per piece for silver pieces) as often as you like.
This store has quality items and service. Who doesn’t enjoy getting the little blue box or walking around the mall with the little blue bag?
Obviously, not me. I just walked in today, and out with a smile and a little blue bag with a little blue box.

Last time I went home, we decided to give Tiffany & Co. Ala Moana another try. We were lucky to have met a super amazing salesperson, Ben, who was just so very helpful and friendly, I felt as if it was worth buying something from him, so I did. I settled on the basic, well known tiffany bracelet, the ones you can get charms on. I also decided to get it hand engraved since Ben said that hand engraving was definitely worth it. Since we had to wait a couple weeks for the bracelet, our journey with Tiffany’s did not end on this day with the super salesperson named Ben. We had to come back.
So, two weeks later, we returned to the store to pick up my bracelet as UPS tracking had recorded that it was delivered to the store online. Of course, we didn’t go the day it said it arrived. That would be silly. They were supposed to call me, but they didn’t. So, a few days after I saw that it had arrived, we made our way to the store.
At Tiffany’s, we looked around to see if Ben was there, but he wasn’t, so we asked the first lady we saw if we could pick up the bracelet I had purchased. The lady was not very friendly as she looked at me as if she looked at me with a confused expression on her face. I asked again if I could pick up the bracelet I purchased. She said, do you have the receipt? I said yes and gave it to her. She left me at the counter, took my receipt, and went in the back, to get the lady that deals with engraved stuff I guess? I don’t know, but another lady then returned with the bracelet. I must say, the person who brought out the bracelet was very friendly, but I’m still confused as to why the other lady was not :(
Well, that transaction was over, and I decided to look at settings for my diamond as I have been looking for a different style for a little while. I went over to what I thought was the settings area as some other guy was looking at engagement rings. He was talking to the saleslady, so I kept to myself until he was done. Once he was, I tried to ask the lady if I could look at a setting in the case, but she just walked past me.
I don’t get it. Their jewelry is so much money, why are some of these salespeople so unfriendly? And then you get these super nice ones once in a while? I would think they would always be helpful and consistent. I suppose I should have learned the first time. Maybe I’ll call first and ask if Ben is working :)