Servpac

Professional local service. I have dealt with Hawaiian Telcom and Oceanic in the past and they always route you to a mainland call center. They have very little information and everytime they transfer you, you have to give them your information again, repeat what the issue is, etc. Between hold times and transfers, it can take hours to get someone to actually assist you. Servpac always answers with a local person that has all the answer to get you back online. A joy to work with.

Small business owner here. I had both Hawaiian Telcom and Oceanic business class service for Internet and wanted a faster, more reliable connection than DSL or Cable modem. Both companies offer dedicated access but it was mind boggling expensive.
In my research I found Servpac dedicated internet access through their Luhina subsidiary.
After much consideration, we went with a 20×20 circuit from Servpac. From what I understand, Servpac leases the physical lines wholesale from Hawaiian telcom’s central office to my office but the internet connectivity is by Servpac.
From contract signing to live circuit was just over a week. HT engineers install the twisted wire cabling from the telecom closet to my network system and then Servpac engineers installed the networking hardware that terminates to Ethernet.
Everyone involved both on the HT and Servpac side was really professional. We had our static IP information programmed in our firewall prior to install so the connection went live as soon as the Ethernet was plugged in.
Overall a great process from start to finish with Servpac. I am happy the big telcom companies have some competition now. Businesses need more choices and incumbents like HT and Oceanic should not just get a pass because they are the only choice.
I’ll be canceling my DSL circuit with Hawaiian Telcom. I hope the cancellation will not result in billing errors as we have experienced in the past with them.
Servpac also offers voice over IP service for your phone lines. We’ll consider that in the future.
Mahalo to Richard + his staff!

Update: Thank you for the response. I did not receive any attempts at contacting me. However, the company has changed vendors and no longer using Servpac. It is out of my hands at this point. My review was based on my experience with the company and its employees.

I have two relationships with Servpac. The first is as a customer of their second-​to-​none voice over IP phone service for local businesses. The second is as an IT consultant who researches and recommends phone systems for my clients. I have referred close to a dozen of my own clients to Servpac, and did so knowing a) my clients would be happy b) Servpac would always work with me to resolve problems and never point the finger. I receive no «kick-​back» for these referrals. I simply want my clients to be happy with what I recommend.
Servpac has not failed me or my clients in this regard. They have always exceeded expectations. There is no other local or mainland based provider of VoIP phone service that can match the value and features of Servpac’s system. This is not the place to get technical, but it does come down to technology, and Servpac is a decade ahead of the competition. I’ve made charts comparing everyone’s features versus price and the facts tell the story.
The key to Servpac is that the owner is the engineer. They don’t rent software, servers, and networks from another provider and then blame their own provider. They don’t have a revolving door of technicians and account reps who have to be educated (by you) about your needs. You call them and say, «Hey, this is Kent. Can you forward my calls to my cell until I come back from vacation?» And they say, «Sure Kent, when do you return?». They’ll email when you get back to make sure you want your calls to resume ringing at your desk.
They do impossible things, such as integrate a door intercom that can open the lock from certain phones, or page a warehouse with a simple IP speaker instead of an amplifier and extra wires. They can make a conference room VoIP phone run wirelessly if you don’t have network jacks nearby. It’s all possible because the owner is constantly improving and upgrading their products.
Servpac is one of the true good guys. They are not interested in expanding beyond their ability to serve their customers. Their priority is your satisfaction. When our internet access went down due to line work in Kaimuki, the owner met me on a Sunday to move my client’s mail server’s to his data center. He doesn’t just go the extra mile for me, he’s done it for my clients as well. More importantly, his entire staff is like that. Charo, Charity, Kathy, Tomoki, Wendy, they’re all great people.
If you’re in the market to replace your old PBX box, or just modernize your communications, you’d be fortunate to become a Servpac customer.
Message me if you’d like more of my opinion or real examples of satisfied customers.

Servpac has local people giving support and provides great service – no auto attendants and voice mail trees when you call in. They provide great internet service and do all the management of my phones.