Royal Hawaiian Tour

We needed a shuttle from HNL to Aulani and back. We had 9 in our party including 2 infants. These guys were on time and had the friendliest drivers we’ve ever had. Good service from good people. They were also the cheapest shuttle service out of them all. Great people and great service!

I booked a private tour of Pearl Harbor and Honolulu for my wife and I through Royal Hawaiian in Oahu. Chris (the tour guide & driver) picked us up in an extremely clean Lincoln MKX. The USS Arizona Memorial was closed due to the gov’t shutdown (which RH called the night before to explain to me) but they offered to pay for our tickets to board the USS Missouri instead (obviously, there was nothing RH could do otherwise). Luckily for us, some wonderful folks from the Pearl Harbor Memorial Society (not sure if I remember their name correctly) had set up a very moving presentation for the USS Arizona at the end of the Pier overlooking the Arizona memorial. Afterwards, Chris took us on a Honolulu city tour that lasted an additional 3 hours (5 total hours). Chris was very knowledgeable about his city and state and very pleasant to spend the day with. I would recommend this tour to anyone coming to Hawaii for the first time (our 2^nd trip to Hawaii but first time to Oahu). We did this tour on our first day here so I feel like I have a very good understanding of the city and the layout for the remainder of our trip.

***DO NOT USE***
There is nothing Royal or Hawaiian about this firm. Tom the Sales Manager is incredibly rude, and apprarently does not know the meaning of customer service. Our flight into Honolulu Airport was delayed 7 hours and Tom refused to guarantee if he could get a driver there to pick up. He sarcastically commented that «it’s not my fault your flight is delayed’ and when explaining we were just trying to figure out our options, he told us just to call upon arrival. Yere… that is great. We have four small children and the whole idea behind arranging the service is to not have to worry about trying to get a cab. He sarcastically commented that «we all have children» to worry about. So in the seven hours our flight was delayed and the five hours of flying time, he never contacted us via phone, email or text to confirm availability. We ended up catching a taxi upon arrival and then received a barrage of phone calls from Tom enquiring where were we? His driver was waiting! All Tom need to do was send that email BEFORE we arrived. This was just a cheap trick to not have to refund our $$$. It was only then that Tom took the opportunity to write a long pathetic email titled «It was sad what you did to us Tonight».
Three reviews so far and all one star… please listen. Hopefully this company will not be ripping people off too much longer.

***** I STRONGLY SUGGEST THAT YOU DO NOT USE THIS COMPANY FOR TRANSPORTATION SERVICES ****
We hired a 10 seater (4 adults, 4 children) Mercedes limo and driver for 6 hours through Tom. The price quoted was $ 755.00, not including the tip. When we booked our reservation, we specifically questioned company policy about being able to eat and drink (alcoholic beverages) in the limo. Tom told us we could, even saying they would provide the soft drinks and ice. The driver arrived promptly at 10:00 a.m. We began to load our belongings into the limo, when we were informed by the driver that we couldn’t eat or drink in the vehicle. We decided to head out anyway, figuring the driver just hadn’t been informed about our specific arrangements. When one of the members of our party contacted Tom from the limo to work out the issue, Tom was very rude. He made sarcastic comments and hung up on our friend! At that point, we really felt we should turn back and make other plans for the day but we didn’t want to disappoint the kids, so we continued on. This company is only concerned about 1 thing…$$$$$$! Would never use them again!