ProService Hawaii

I have been a very satisfied client of ProService for over a year, after selecting them to provide HR and payroll services to a business I had just acquired. My partners and I wanted to focus as much of our time and effort as possible on growing the business, not on the minutiae that is often involved with HR administration. Despite our lack of interest in the details, we certainly recognized the importance and complexity of all that makes up HR. Thank goodness for ProService, whose talented and dedicated employees have made our lives so much easier and allowed us to do what we do best, all the while knowing that our employees and company are in great hands from an HR standpoint. Even if we had our own internal HR resources to begin with, it would have been impossible to duplicate the breadth and depth of services that ProService provides. The most pleasant surprise has been the access we now have to so many training sessions and other educational resources, many of which address issues that extend beyond just HR and have been valuable learning opportunities for people throughout our organization. Great company, great people, and a great value proposition on so many levels.

As a Finance Professional with extremely high standards, I am very impressed with ProService. I have experienced both sides of the table– as an employee of a company that hired ProService to process their payroll and as the executive in charge of selecting a new HR/​Payroll provider. In both experiences I was highly satisfied. As an employee, ProSerivce provided friendly real-​time assistance with on-​boarding, benefits, and payroll adjustments. My employer also took advantage of the plethora of on-​site trainings in safety, labor law, and benefits on a regular basis. As an executive seeking an alternate to in-​house processing, their Sales, Integration, and Benefit teams provided a top-​tier pricing, array of services, technology options and integration plans. ProService also boasts a deep bench of trusted expertise, which makes the choice so easy. They take care of their clients and employees – what more can you want?

ProService is the kind of business we need in Hawaii. They are a highly efficient and professional company with all the right local flavors. For me, it’s all about my employees and taking care of them is my number one priority. They understand this. They don’t question the need, they just figure out a way to get it done.
I hope more businesses incorporate their work culture.

Having dealt with many of the HR firms in Hawaii including HIHR, Spherion, Westaff and Altres, I must say this is the most unprofessional of the lot. The girls who came to do the orientation wasted a 2 hour meeting full of staff members and got nothing accomplished. They did not even know how to fill out the most basic employment forms. I took a 2 week LoA to have a breast biopsy and when I wanted to return to my job, I was told I was no longer needed. When I had concerns with my termination I got the run-​around with no one returning calls and the only polite person being the girl who answers the phone. She seemed to genuinely care. After leaving countless messages for my contact person I actually drove all the way to Hawaii Kai to get answers — I was told the person who oversaw my case was not in — a bold faced lie. I said I would wait — I was told I would get a call — which never came. I applied for unemployment. Pro-​Service lied and told unemployment I quit. Thankfully I had emails backing my story. Stay far far away from this shady company — There are many more HR firms to choose from.

My husband’s company used ProService for their HR needs and I had the worst experience with them. I had asked to re-​do his W-​2 so that he could change what he claimed so that we wouldn’t have to pay every year for our taxes. They gave me the paper work and I filled it out and returned it. A whole year goes by and it’s tax time. When my tax preparer goes over his W-​4 she says that we owe $ 5000! Come to find out ProService entered his information wrong into the computer and it was never caught. I called them about it and they admitted fault but never apologized. They said that I should have caught the error in his pay stub. That doesn’t make sense to me! They are hired to handle the payroll, they should have caught the error. I don’t feel that it’s my place to do their job for them. It was such a bad situation, they were very rude to me about the whole thing and didn’t even offer any kind of help or sympathy, on top of that I was 9 months pregnant at the time and was not prepared to have to pay $ 5000 to the IRS with a baby due any day. Needless to say my husband’s company no longer uses their services and I would highly recommend no one else use them either.