Party City

Came here on New Years Eve for helium balloons. Can I just say, their customer service sucked. I had a question and one particular worker behind the counter gave me attitude. They were probably busy since it’s the holidays. But even if you are tired or are having a bad day, please don’t be so obvious about it and take it out on customers. Like dang, I’m sorry that I asked a question.
When I went back in line to pay, I had a different cashier (Thank God). She was friendly!

I could rate this a one star but the fact that I always go here I rated this a two star. Okay this is my experience. It was my nephews birthday and we wanted to get letter balloins. Wanted to get «Jace» apparently they ran out of letter As so unfortunately we were pretty bummed. So we got «devin». They should always have ALL LETTERS if they believe they will ran out they should order right away. And it took them 1 hour to blow up all 5 letters. Employees were playing around and we were already late for our decorating time. We were disappointed the fact that there were 6 employees standing around doing nothing while one was blowing up our letters. You don’t get paid for just standing around. I would never come back here to order balloons again. I will come back to shop but not for the balloons. You need to fix this balloon situation. Thank you.

Workers here are all snob. They try to look busy even though they’re not. They are trying to act like they’re sweeping the floor but they are really not. Lol they all passed by me and didn’t say anything. My observation was they don’t really care about their job at all. PATHETIC GIRLS

I like the size of this Party City. It is organized pretty well and the associates were helpful when I had questions about the location of items.
I had a specific purpose for going to Party City with my friends and was happy to see Chanukah items so close to the entrance. The bad part was I pretty disappointed in the amount Chanukah items available. I was able to find a couple of items for my grandson (cookies and a coloring mat) and cookies cutters which I’ve been been unable to locate elsewhere. They had a couple of electric menorahs which my friends purchased. I was looking for a much smaller one, but they didn’t have any. I was also disappointed they didn’t have Chanukah wrapping paper. They didn’t even have a solid blue I could use. I will have to continue the search elsewhere.
This bag ban tripped me out because they said they charge for bag. Needless to say I didn’t buy the bag. Their corporate office can afford to give those bags away. Grocery stores do it and they’re not above those free plastic bags. Smh.
I’ll go back when Purim rolls around so I can find a nice mask for my costume. Other than that I really don’t see me going here very often.

I love Party City, my go-​to place when making a party for sure.
This time, shopped for our company Christmas party decorations and found exactly what I needed! They have a wide variety of party needs and balloons, decorations, wrapping paper, cake decorating supplies, serving trays/​bowls etc, etc, etc!
Workers are so friendly and knowledgeable, a few times I called and asked if they can help me locate a product or check if they have a product available in the store, and they so willingly did so.
I love your store Party City, please stay in business forever and ever!

I want to live in a place called Party City. It sounds fun. This, however, is not a fictional urban area ensconced in 24−7÷365 fiesta action. This is a store that sells party supplies.
As far as this Party City goes, it goes A-​OK. The stuff on offer is your standard mix of decorations, costumes, napkins, plates, streamers, balloons, etc. The things you may need to host your next 3-year-old’s birthday party or bar mitzvah. Or to spice up your Super Bowl party. Or whatever. For me, it was a very convenient place to grab some accessories for a Halloween costume at the last minute. And here’s a protip for you — don’t wait until the last minute to get your Halloween costume supplies. The shelves definitely weren’t bare here, but I could tell the supplies were more on the limited side.
Anyway, selection is decent, products are mass-​produced and fairly cheaply made, prices are okay. But Party City serves a pretty niche audience and often is a much easier one-​stop-​shop than trying to hunt-​down/​piece-​together decoration sets from places like Walmart.
Also all Halloween sales are final.

Party City is definitely a place to shop at when it comes to themed parties and holidays. They have everything from tableware, supplies, balloons, favors, decorations, and costumes for all occasions. And their selection of all those things are not too shabby. Not to mention, this town location in Iwilei is a lot bigger than the Waikele store.
Pricing though is more on the pricier side. And like most people have already mentioned in previous reviews, the parking is HORRENDOUS! It’s probably one of the worst parking lots EVER! There’s only 1 entrance from the back of the building, and each stalls are reserved for each establishments, so make sure you pay attention to the signs because they can tow you for parking in the wrong place. Party City doesn’t have that many stalls, so when it comes to Halloween (one of their busiest times of the year), be prepared to be waiting to even enter the parking lot for a really long time as it can get crazy!
The store is huge here, but don’t expect much when it comes to customer service. Party City is a great place to find inspiration when it comes to planning a party, but if I can, I try to avoid this place mainly because I hate their parking lot and I hate crowds.

First off, Richard, one of the managers here at this location, was rude as f***.
I purchased a Power Rangers Samurai costume in red that was apparently on clearance. We wanted it in blue, but they didn’t have my sons size. I also purchased a Princess Jasmine costume for my daughter. We figure we can check Waikele and exchange if they the one we wanted. We went to checkout and was told that we could make an exchange by the end of tonight, without even asking. Left the store and drove off to Waikele.
We found the blue costume and went to the register. That’s when they told us that we weren’t able to because it was a clearance item and their policy doesn’t allow for returns/​exchanges. We told them that we didn’t know and that the other store had told us we could make exchanges by tonight. But of course, it wasn’t Waikele’s fault for this stupid mishap. So we ended up just buying ANOTHER one.
Well now, back to Richard. in my conversation with Richard, he told me that ANY STORE in the U.S. wouldn’t allow exchanges or returns on a clearance item. Hmm, I didn’t know Party City was any and every store in the U.S. to make that call. Soooo, he then asks me if there’s an orange sticker on the bag, which there isn’t one, and he continues to be rude and say «well I can’t help you without the merchandise physically here.» Well, WTF do you want me to do? Bring it back and show you? I mean, it’ll only end up in someone saying «you could’ve removed the sticker before bringing it in.» I mean, I could show you proof by shoving it through my phone while we’re talking and show you. But then I might as well reach through my phone and choke your neck for giving me attitude. Good job Richard, manager of the year for you

Parking here is horrible! Do not come during the weekend! Store is very cramped and the isles are very small. Hard to get through with a cart. Overall not impressed.

Im so disappointed with this locates. I LOVE COMING TO PARTY CITY. i get my kids party stuff here all time. i just had my daughters party on the 26 of September. i ordered 50 balloons the day before the party, I called the day of & asked if I could pick up at 3 pm rather then 930am. NOT knowing the balloons only last good for 6 – 9 hours & I wasnt told that when I placed the order, if I knew I wouldnt have made it at
I had to talk to the manager who was working that shift. FIRST of all she was the the most rude manager I ever had to talk to & not friendly at all for being a store manager.
So when I explained the situation to her she was so mad. she was telling me this would be a big lost for the balloons. NEXT, she had me on the phone & the girl that rang me up for the balloons on the side of her. THEN, she kept repeating her self saying «you know she gonna get writen up for this you know?» Like 10x like im suppost know about that just because «I know» her from school.& the manager also said «since you guys know each other she might wanna comfort you in person» What the hell are you seriously just tell me this? ??
After all that she told me that she would redo the 50 balloons herself… when my boyfriend picked them up at 3 & took them straight to the venue to put up. i got to the party at 5 & HALF OF THE BALLOONS WERE ALREADY DEFLATED! right there I knew they didn’t redo all the balloons & I was so pissed off you have no
the party didn’t even start yet & half of the balloons were going down half way floating & it only been 2 hours & they were small circle. i can’t believe the store manager wasnt true to her words & only redo half of the 50 balloons. i love party city with there products BUT that manager was the worst in customer service.

I usually forget to check-​in when I go to Party City, but I am a regular here. I normally buy things from Amazon or the Party City website because I find that the prices are cheaper and they have a wider selection. But, often times, I put things off and have to make last-​minute purchases and this is my go-​to place. It’s sad that the customer service here isn’t up to par. The employees often act bothered if I try to stop them to ask simple questions. Almost every single time I go in, they are blocking the already narrow aisles with tall ladders. This past Friday, one employee was on top of a ladder and another employee was at the bottom of the ladder chatting up the other about their weekend drama. This particular individual was also bad-​mouthing another employee. Due to this «intense» conversation exchange, another customer and I had a difficult time getting through the aisle. We didn’t get an apology, much less an ‘excuse me’. The two just looked at us without saying anything. If it can be helped, please take your business elsewhere. Plan ahead and purchase through Amazon or something… I kind of miss Price Busters for holiday items.

We received EXCELLENT customer service at this store! Good customer service is rare these days and so refreshing when you do experience it, especially at the end of the day in a place like Party City.
First there was a lady who was stocking shelves when I asked her if they had any baby costumes, she asked me what I was looking for and offered to go in the back to look for it, when she returned she was holding the exact costume I had asked for!
Then there was the young man who checked us out, he was very helpful and patient, even with our two transactions. When we were about to leave I realized I had left a box of macaroons we had just bought from La Tour on one of the shelves, but when I returned to the shelf the box was gone. I asked the guy who checked us out if he could ask his coworkers if any of them had seen it. He checked in the back and told me that someone had probably thrown them out, he apologized repeatedly, I assured him it was ok. We left the store a little sad that our box of cookies ended up in the trash… but as we walked out the door he ran behind us with our cookies in hand! Now thats customer service! That young man went above and beyond to help us out, and we really appreciate it!!!
Thank you and keep up the good work!

Extremely rude employees with absolutely no grasp on the concept of even basic customer service.
God forbid I politely interrupt your discussion on weekend plans to ask a question!

Horrible parking. Lots of staff, but have to wave down for something. I asked cashier if they can price match their own website. Blank stare… ‘Wut dat…’ An extensive training on basic concepts ensues. They kept insisting that they’re more expensive bc of shipping. But, the online base price was actually more expensive, but it was on sale. That’s lame that they don’t match their own price, regardless of if it’s online or not, it’s their own company. (I.e. Target, Babies R Us… and other mainland retailers that are here, honor their online prices).
Ultimately, though, their prices are significantly higher than online (their own site and other vendors) for same items. So, if you know your party theme, go check it out at Party City, then order online another vendor for way cheaper. I normally suggest shop local, but this is a mainland company with fair to poor customer service.

This place is ridiculous. First of all, I think they need a better town location. The parking lot is horrible because it’s a one way in and one way out. It was so frustrating. I walked in the store, it’s super big, but they have a wider variety of everything compared to waikele. The people there aren’t very helpful though. They were just standing around and talking story. Anyways, I didn’t find what I needed but I’d only come here if I really need something.

I always go to this Party City for all of my party needs… whether it be balloons, goodies for the goodie bags, or anything for themed parties. They are always up to date with the current celebrations… Valentines, Easter, Christmas, Superbowl, etc… and have tons of merchandise to choose from! There’s ample parking in front of the store, but be aware that you have to enter from behind the building.
I always found super cute themed items for my son’s birthday parties (Toy Story and Thomas the Train). They always have everything from cupcake holders to balloons to plates and goodies. I even bought football things for a Superbowl party which made the party so much more fun!
The staff are nice and helpful. I had one experience when I bought a few balloons but then realized its cheaper to buy a bundle of the same balloons so the staff and manager were able to assist me in getting a refund.
If you ever need anything for a celebration… don’t hesitate to come to Party City.

This is the perfect place for a one stop shop party planning when you’re on a budget! The last time I planned for a party was a couple months ago and I ordered everything online. Sometimes it’s cheaper to order it online with special deals that may be happening that the stores don’t have. This store has everything you’ll need for party planning. There’s a wide variety of themed decorations, favors and assorted balloons.
The one thing I dislike about going to this place is finding parking. For a large store, parking is so limited. I always have to circle around a few times to find parking. The most busiest time I’ve witness this place be chaotic is during Halloween season when everyone is trying to get costumes.

Everything you need for a themed party. I like to come here for party decorations, cake making supplies, grab bag items, and the pretty balloons. They also have small candies to make favors with. My one stop shop for supplies. During Halloween time they sell costumes galore. They have something for every holiday as well.

This is the place to come when you have a party to plan. I have to admit, Party City does have a great variety of themed decorations and balloons~! Which is great because most of my birthdays consist of a color themes.
Since Halloween is approaching, you better watch out! This place gets super crazy during that time. Its impossible to find parking, they have lines to look at costumes, and they have lines to check out. Sheeeesh. Pain Pain Pain!

I like big budgets and I can not lie
You other Unilocalers can’t deny
When a costume is in your face
You have FUN!
Thanks to Sir Mix-​a-​Lot for letting me spoof on his hit 90’s song!
Party City is the first place I check whenever I need a tooth fairy wand, color coded candy, or 1000 tiny little drink umbrellas.
If you need a little party inspiration this is definitely a good place for that too! Grad parties, luau’s, birthdays, bachelor/​bachelorette parties, 4^th of July, Chanukah you name it they’ve got an aisle full of stuff for it!
They don’t alway have what we’re looking for (no Katy Perry Cupcake bra costumes) but the store is fairly clean, the sales associates have always been really helpful, and they are conveniently located for me to stop by after work.