Nex Fleet Store

This is the Navy’s version of the 7-​Eleven. Although larger in size it is the same principle. What I like about it is it is close to the ship’s that are stationed on the Joint Base and for those visiting ships. In addition to the standard convenience store items they have the bases Uniform shop located to the left as you walk in.
They used to have a nice food court but it has since went to the dogs. Half empty and Subway being the main focus it is just sad. I am sure it has more to do with foot traffic than with the NEX getting rid of vendor’s. They used to have a good coffee shop but somehow on a Navy base it has since closed — this seems crazy to me.
So if you need a soda, snacks or a Monster to Gatorade they have what you looking for. The Uniform shop is on the large side so they should have any of your uniform needs — great to be retired! So glad I never wore those silly camouflage uniforms they were now!

This review is for the Fleet store’s barbershop section inside Pearl Harbor base. My boyfriend decided to go to this (usually he goes to the NEX barbershop to get his haircut) we decided to go to the Fleet store barbershop; it was closer and he needed to get a haircut soon. However, I got disappointed with the customer service in their barbershop. My boyfriend wanted to have his sides faded and trip the top. She suggested a number three, which she said she’ll cut it a little bit on the top, but not too short. I was shocked to see what she has done! She had completely cut all his hair and it was obviously less than an inch! That’s way beyond short!
I can see my boyfriends great disappointed face, yet he did not say anything. So I decided to confront her when we were about to pay. I asked if it was faded and she rudely replied, «I don’t know, ask him.» I felt aback of how disrespectful and rude she was. She answered with no courtesy as if we aren’t customers. She insisted that my boyfriend liked her suggestion (he said okay only because she said it wasn’t going to be that short on the top), but she was never considerate enough to ask, during the process of cutting his hair, if it is right. She then continued to act rude toward us as we were paying. We wanted to finish the transaction fast because we did not want to cause any further dispute, though she rudely said «can you please wait!» I was at that level of pure irritation. I stormed out the store with my boyfriend ahead without even getting the receipt.
It is just sad that people nowadays do not possess good customer service.
I have never experience such a disrespectful employee as this woman.
She is a Filipino short lady with curly long hair. She also wears shoes that adds to her height.
Do not get a haircut from her!

Took in my dress whites TWICE and both times the rank was wrong. Second time they gave me another person’s uniform. This place is horrible. It’s unfortunate it’s the only one on the island so I’m forced to go here. CHECK YOUR STUFF BEFORE YOU LEAVE.

This review is for the tailor/​dry cleaning portion of the store.
Strike 1: Brought in uniforms to have crows sewn on. My husband asked if they knew how to position them, they said yes. He goes to pick them up and they’re positioned like Navy crows… He’s not Navy. Come on now, guys.
Strike 2 and 2.5: Go in to pick up my husband’s dry cleaning and have stripes sewn onto his dress jacket. The lady at the counter rudely helps the man who had already checked out and was on his way out the door. She had my ticket in hand and I was in mid-​conversation with her and she starts helping him as if he hadn’t checked out and clearly left the area… He wanted an umbrella and apparently she had to talk to him about prices, and when he told her to «ring him out for one» she disregarded me (and the other customers in line) and let him cut in and check out. She said «sorry» with a smirk… Whatever! When she finally helped me, I said I brought in instructions for them to follow as we had to have my husband’s crows re-​done last time. She looks at the jacket and tells me his crows are positioned correctly. I again had to explain it was a past situation… That I’m trying to avoid from happening again. She told me «they know how to do all branches» and told me to bring the uniform back in to have it re-​done. Hello! I just told you, this happened before, already fixed, can we move on? She left and went to have them pin it onto the jacket and comes back to ask ME if that’s how it should be. I told her I didn’t know and as long as it was within what the paper said, then it should be good. She kept asking if it was right and I finally told her that I would be sewing it on myself if I knew where to/​how to correctly position it. She continued to keep questioning me, «two inches from the bottom of part of the stripe or the inside part?» I don’t know, I thought you told me you guys know how to do all service uniforms? Really?
Strike 3: Picked up my husband’s jacket that had been dry cleaned and had the patch sewn on. Dry cleaned? Yeah… We just paid near $ 30 to have his stuff come back with fuzz and such all over his dress jacket. I don’t even wanna check the other things…
Check your stuff out before you leave this place… Dry cleaning, patch placement, etc…

The MWR ticketing manager was rude. She’s unfriendly as if she has a top of the line job. Why the poker face? Smile, you are in customer service!

This store isnt bad if you can get on base, how ever go before lunch hour or the places are packed and you will be waiting for hours it seems like. Prices are good and the uniform shop, as well as the MWR, & barber shops are also located in the same building.

I really do love this place. Where else on base can you get your husband’s uniform fixed, get lunch and find something fun to do in Hawaii?
I feel like in order for you guys to see how much this place has I have to review this place piece by piece. First off you have the food court area. There are three fast food restaurants that you can get lunch from. And there is an awesome patio that you can eat lunch at. Just beware, this place get’s super busy during lunch time. So if you do want food don’t go there from about 11:00am-1:30pm. Or you will be waiting forever!
Right next to the food court is a mini mart area. These places have the same type of stuff. It has movies, books, camera’s, and sunglasses. It also has everything from energy drinks to snacks. My favorite feature of this place is that it has a walk in beer cooler. Which is really awesome. The way I see it, is that this place has everything that a tourist could want or need. Which is really convenient because the MWR ticket place is located in the same building.
Right next to the mini mart store is the Uniform Shop. I’m not going to lie, being a spouse I really don’t need to go in this area but I do with my husband. They have everything you need for a navy uniform. They also do dry cleaning, alterations and put the ribbons and medals you need in the correct order. My husband seemed to really like that. I also found out that they also dry clean formal gowns. I think they might do alterations to formal gowns too but you might want to make sure!
Lastly they have the MWR ticket office next to the Uniform Shop. I’ve used MWR before and I seriously love this place. If there is anything that I want to buy tickets for I buy them through MWR. Also if I want to visit an attraction I go to MWR. The reason I do this is because it’s so much cheaper than buying them through ticket master or through the place it’s self. Also MWR hosts some really cool events.
If you are military and you have access to this place you really should try this place out! It’s a great resource!

It’s difficult to compare this store to others since they all vary slightly. Most fleet stores I have been to are only convenience stores and possibly a Subway.
This fleet store holds the mini-​exchange, a food court, the uniform store, the dry cleaners, the MWR, including the ITT, travel connections, outdoor recreation, and an Enterprise Rent-​a-​Car. The food court has a Charley’s, Subway, Seattle’s Best, Taco Del Mar and a local gyro and steak place which I believe are only open during the week.
I usually only come here for their dry cleaning/​alterations services since I’d rather travel off base to eat. They have reasonable prices for alterations with a team of ladies who can guarantee the return of your garment in 5 to 7 days. You walk into the fitting room and ring a bell to get fitted. I just wish the ladies would stop commenting on how alterations are a waste of time. Every time I go, they ask me why I just didn’t exchange it. It’s frustrating, but tolerable given the price. I believe they also only alter by machine. Once I brought in a dress to get the sides taken in, but they returned it because their machine couldn’t replicate the stitch. However, I took it somewhere else where they hand stitched it perfectly.
Plenty of parking and long hours to accomodate anyone on night shift

They have everything here, from uniform to liquor, to fast food! The seamstress at this place are amazing! Especially, when it comes to emergent, last minute work! Huge selection of alcohol, snacks, ice cream, and even a decent sushi selection. There’s a Charlie’s, Seattle Best, Subway, Taco del Mar, Mr. Gyro, and s Caribbean fast food place! How cool is that?

Great place to stop to pick up something quick or light bite to eat. Seattle’s Best is a great excuse to come to this store if in the area.

Just like Kanya E, my family comes here to check out the red box. With the uniform shop connected to the mini mart it is deceiving in size. They don’t have all the necessities like the mini mart on the sub side does. For instant like Crisco cooking oil for baking, but the perks are the different fast-​food restaurants connected and surrounding the store. Like Popeye’s, McDonald’s, Taco Del mar, Charley’s, Subway, and Seattle’s Coffee just to name a few. Also can’t forget the MWR and its new convenient location!

We come here often for Redbox as there aren’t any actual Redbox dispensers on the Hickam side and we usually have free Redbox coupons.
The shop itself is decent. The selection isn’t as large as the Hickam Nimitz shoppette, but it isn’t short on items either. There is also a rather large Navy uniform store.