Ku’uleilani’s Day Spa

This was my second massage at the spa and both of them were Groupon packages, separated by a few years. Both of these experiences, i had the pleasure of having Janelle, the owner, be my masseuse. She did a great massage, although my upper back has been very sore the last 2 days, so i guess it could have been a bit much on the pressure. This, however, is likely my fault because i love the hurts so good massages and i was impressed that she had so much strength. She did a great job with me– i can be very ticklish and have a lot of problem areas that she did a great job working through that i havent experienced from other masseuses. They do try to immediately tell you about the add ons, which can be a bit annoying but i really wasn’t bothered– it is a business afterall and she didnt push services after that. The facial felt amazing… i could not honestly tell any difference but it was relaxing and it definitely didn’t hurt in anyway. I always find street parking, which if you do a facial and massage, is cutting it pretty close, but i hear the parking can be expensive too. It does seem a bit pricey for the services, but hey– treat yo self!

This place was okay. They try to get you to buy add ons from $ 10-​$ 25 on top of the high price that it is to go here. The only reason why I went here was because I had a gift certificate.
While I was getting massaged, there was this ticking noise like a timer that was going on for about 45 minutes which was not relaxing at all. For my full body massage, she did not massage my arms or hands either which is what I was looking forward to as well because I am a student that spends multiple hours typing papers.
While getting my facial after the massage, I started to sweat because of how hot it was. The bed is heated, she put a hot towel under my neck, and she soaked my feet in hot wax. During the facial she left the room for 15 – 20 minutes so everything on my face and feet would dry, but it was so hot I couldn’t do anything but suffer and lay there sweating. I wish she came in half way to check up on me. Also, in the facial there is an electric scrub. My advise is to say you don’t want it. It was like rubbing sandpaper all on my face, the worst was on my cheeks that hurt so much I found myself clenching my hands into a fist under the covers. My cheeks are now dry and not soft. I will not return here again.

I’ve been to Kuuleilani Day Spa three times, all using Groupon spa packages. I had different masseuses each time, but yesterday’s (5÷6÷16) masseur was by far the best! If you want someone to talk story with, give you some life advice, and/​or vent to, Pono is your kind of masseur. He was very good about asking about pressure, adjusting the pillows and headrest to fit me (I am quite petite), and making me feel so relaxed! My massage was at 1pm and my morning was filled with long appointments, traffic, and people all in a rush to get places… but Pono and Kuuleilani Day Spa helped melt all of my stress away.
The only downside to this wonderful spa is the parking situation. I have never parked in the building they are located in because I read that they don’t validate parking. I usually park at Ala Moana in the old Nordstrom parking lot next to Shokudo restaurant, walk around the mall a bit, and then walk across the street to Kuuleilani Spa.
I would highly recommend coming here!

I had the most amazing experience with Roisin. I came to her for a massage/​facial combo which I got from groupon. It was the most relaxing experience, I had in a long time! She had perfect pressure, didn’t hassle me to buy anything but managed to tell me all of the spas specials without sounding pushy. The facial was also extremely well done, it felt like she really took her time although we didn’t go even 1 minute over. Roisin is a gem… also the receptionist was very helpful. I loved the whole experience!

I’ve been here more than a handful of times for massages and facials. Service and experience is pretty consistent. Staff is professional and kind. I appreciate that the therapists take the time to explain each step of the facials. They have a small but nice lounge area to relax before and after your treatment with refreshing flavored water, hot tea, assorted fresh fruit and chocolates. Packages on their website or groupon/​living social are great deals.
My one complaint is their policy for validating parking is inconsistent/​unexplained. The last 4 times or so I’ve gone my parking was validated. But on my most recent visit it was not… if I had known this ahead of time I would not have parked in the garage as it ended up costing me about $ 14.50 (Thank goodness I still had cash left!). I wish I had been informed of this at the time of booking my appointment.

I love this Spa. The employees are very professional and respectful, and treat you with such consideration. It’s really wonderful. I love to support local businesses and this one is a gem. From the minute you walk in, you feel relaxed.
I park on the street. I’m not sure if they validate so when you call to book your appointment, ask. From the main elevators, take it to the second floor. Walk through the glass doors marked «Annex» and follow the easy signage.

My grandmother died and I wasn’t able to make the appointment. I was still charged even though I was 6,000 miles away and dealing with traveling alone with two kids. Zero compassion. Awesome customer service.

Like many others I came here because of a groupon I received as a gift. I parked at the Ala Moana mall instead of the parking garage at the Pan Am building. No big deal. I made sure to get there early.
I was very happy with the service from the moment I stepped through the door. The receptionist (or owner?) was very pleasant. She offered me water or tea and some treats before I went into the massage room. My therapist Jobe also greeted me while I was waiting.
Jobe gave me a great massage. I’ve had quite a bit of muscle tightness lately from my yoga practice. By the time he was finished the tightness was gone. My muscles stayed loose even through yoga today.
I also had a facial. It was heavenly. I really appreciated his explanation of the products he used and never once felt like he was trying to sell me anything. He also gave me time to relax during the facial when he left the room for 10 minutes. I was totally at peace.
I had such a lovely experience that I bought a package at an excellent price. I’m looking forward to returning again soon!

I would give this five stars, but one of their massage therapists has a very harsh personality. we started as a groupon and then bought a package (six massages). first off, during the group in first time visit, Barbara sold me so hard on the package and promised me I would miss out if I didn’t buy it this time. during a massage, I do NOT want to be sold anything; I’m there to relax and heal. then, my friend had her massage with Barbara and really dug into her about a potential miscommunication when scheduling.
Joe and Roe are incredible and really listened when I asked for certain things – pressure changes, work on specific parts of my body. we will only buy another package if we can guarantee being able to schedule our massages with the people we asked for at the time we made the appointment.

After a long flight from Phoenix, and a day of walking around Waikiki, this spa was a piece of heaven for me and my wife. We really enjoyed the entire experience. And, YES… it is an experience. The place is located in a business complex, however, the unit itself makes you feel otherwise. The staff was very professional, thorough, and accommodating. I wish they had something like this back home.
#lesigh

I found a little oasis in the busy city!
I fight traffic after leaving a stressful day at work and park in the Pan Am Building. As soon as I open the door to the annex, I can smell the aroma of my upcoming spa time!
You completely forget about the outside hustle and bustle upon entering Ku’uleilani’s Day Spa! I have gotten the massage, facial, foot scrub, paraffin, head massage treatments and love each of them! The prices here are reasonable and there are frequent specials.
After the ahhhsome treatment, there is a comfortable little lounge to hydrate and snack.
Really friendly, nice staff and reasonable prices will keep me coming here to get recharged.

I had no problems at this spa. the lady name Roisin did a wonderful job! it was amazing & she was super nice ! she made sure I was okay & the pressure points were on point. I bought a groupon with them & it was worth it. I would definitely go back

Massage and facial were good, but I didn’t have as good experience as I expected. The Japanese lady made me feel horrible about my face and kept pressing to add some extra services. She also tried to sell me their facial stuff during the procedure. It was hard to relax because they both were trying really hard to sell me their products during the facial and massage and tell me about their package deals. At the ckeckout I left a «15%» tip and instead of saying thank you, the Japanese lady said: «That’s it? Can you give more because we don’t make enough money here.» I was shocked. I’ve never been treated this poorly at the spa salons.

Very disappointing. I got a group-​on for a couples massage $ 125 I believe, which isn’t the greatest deal given that I can get a couples massage for $ 120 where I normally go, however this one included a «scalp treatment» and foot massage so I decided to give it a try.
First off the place Was hard to find, luckily I got there right on time for my appointment. Unfortunately they made us full in forms and then sit in the lobby while they prepared our rooms. My appointment was at 1 and they took us into the rooms around 1:20…we were in separate rooms by the way, which doesn’t make it a couples massage. I figured they would makeup the extra time they took up and they didn’t. Intact even though it was an hour massage and they started 20 minutes late, both me and my partner were out BEFORE 2pm! We got like 35 min in there! The place is all fancy and nice but the massage was a joke. They try to ask u to purchase these extra services but DONT DO IT! My scalp treatment was like a 5 min hard scrubbing and not soothing at all, head massage which most masseuse do anyways. They asked what areas you needed focusing on and they totally ignored that. I felt extremely rushed to get out of there. I came out more stressed than I was when I walked in because of how disappointed I was in spending so much money for nothing. And to top it off, they wouldn’t validate my $ 5 parking because I was only a groupon, not a regular client. Bulls*hit

It’s about time I finally did this !
I’ve been coming here for the last 3 years. I’ve grown very attached to the staff and this business so there is no place I’d rather go for my spa services ! From the all-​natural products, to the professional atmosphere they provide, this is hands-​down the most wonderful place on earth ! I’ve gone to heaven on earth spa and this place just blows it out of the water.
Janelle (Mrs. Ku’uleilani) makes it her goal to strive for professionalism and to make sure you have a phenomenal experience each visit. Her staff is equally trained to do so as well. They are well knowledgable and they even give you tips on how to stretch your muscles and how to better take care of your skin.
I love this place so much that I’ve even brought in my boyfriend, brother, and mother here. We are all now regulars. If you are looking for a place of peace and tranquility during those hard weeks of work, your search is over. There truly is no experience quite like at Ku’uleilani Day Spa.

I called and scheduled an appointment for my wife and I to get the couple’s massage that the groupon was for («Warm Nights Package») on a Monday morning, with the appointment being for the next afternoon (Tuesday).
When we showed up, we were met with a confused staff and a lack of familiarity of what to do, which left both my wife and I very uncomfortable, as if we’d put them out by trying to redeem the groupon. What the lady at the front desk said was that someone named Chris (my name) called and canceled the Tuesday appointment on Sunday, so there was no appointment. This was, of course, impossible since i’d just called the day prior (Monday). She made an effort to put on a fake smile and said she’d fit us in anyway.
After filling out the applicable medical form for the massage, we were given the option to buy additional upgrades, which we did (each of us selecting one). When we were called back, we were separated into two rooms (contrary to the groupon’s intent of a couples massage in one room) because they had given the room away to someone else. We tried to shake this off, having already felt like we put them out, and they clearly weren’t ready to receive us. I was in my room beginning to undress as instructed by the masseuse when my wife came in, tears streaming down her face, asking if we can just leave.
What they didn’t know was this was the 3^rd anniversary of a car accident that gave my wife a traumatic brain injury she’ll never recover from. It shouldn’t have been an issue; we pay for a service at a place of relaxation, and the service should be performed. The way they treated us, and the way my wife was treated when I wasn’t with her, is unacceptable.
I will be issuing a complaint against the company with the BBB in addition to this review, with no resolution expected from the company. It is important that other customers know that this particular establishment does not grow the appropriate professional attitude and customer service in their employees that their peers in this geographic area do. Over the three years since the accident, we’ve been to more than a dozen massage\relaxation places on Oahu. This one has the makings to be a good one, but they don’t treat their customers well. Best near-​by place would have to be Body and Mind (they go by BAM). It’s a lot smaller, but the quality is higher and the location is more accessible for less money.

The change of rating was due to the poor professionalism that we observed between the supervisor and employees, where the supervisor or owner (not sure who she was) was berating the employees within hearing distance. It happened each time we were there 2 times. The environment wasnt too nice anymore. No aloha spirit for the employees. If they take care of the customers well, cool, but if they don’t treat their employees right, we are not coming back!
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My husband surprised me with a gift from Groupon for 50-​minute fusion steam massage, 30-​minute back or face facial, Paraffin foot treatment with eucalyptus and tea-​tree oils, and scalp treatment. The lady did a great job making me feel relaxed from the start, through the facial and foot treatments. I was glad to know that the products used for my face was said to be all organic. I was looking for an organic moisturizer and so I bought one, though it’s pricey. They offered other products which I don’t mind (unlike some of the others here) since it’s a business and who knows, it might be something that you would want. (Still, read the ingredients on the products carefully, if you’re really trying to find pure organic products, paraben-​free and such). I think it’s not what they offer, but how it is offered — so in this case, the masseuse wasn’t pushy at all.
The lady did a great job with the massage. I needed to feel relaxed and that’s exactly what I got. I’ve had been to multiple massage sessions, and I noticed that some have quick movements. Hers was smoother and slower especially on my back. Also, there was none of the twisting and bending the joints or pulling, which some do.
Parking here charges per hour, btw.

My boyfriend got a groupon deal here. Not too sure if he had a hard time with booking for an appt. Like everybody said, we also had a hard time looking for their location and yes, they do not validate parking so you have to pay for it CASH. We arrived late because of trying to find where the location is. So therefore, our 1 hour massage was shortened and also because we had to fill out forms. Staffs were friendly and the place was really neat and nice.
My boyfriend and I were hoping that we were gonna be in one room, but unfortunately, they do not have that so we were in a separated room. The massage table was very cozy but the room was very small.
So the staff who helped me was very friendly and nice. When she asked me how I want my massage, I told her I want it hard and specifically told her to focus on my lower back because I was having some pain on that area. I was soooooooo upset when she focused on my upper back and shoulder and her hands were so light!!! It didn’t even feel like I just had a massage after that! What a waste of time and money! Won’t recommend it! And definitely will not come back. Totally not worth it.

My number one warning to anyone who is considering scheduling an appointment is that they heavily push their products which can be annoying after and during a relaxing massage. I first discovered this company through Amazon’s coupons. Scheduling an appointment was difficult because my schedule is tricky. Once I got there, I was greeted by helpful and friendly staff.
The message was one of the best ones, very attentive and perfect amount of pressure. I feel they are very sensitive to certain areas so they really avoid upper thigh or lower back. I assume you can request focus there if needed. I’m more of an upper back person so it doesn’t matter much to me.
During the massage I was asked if I wanted any face treatment, at an additional cost, or additional ointments for muscle pain, at an additional cost. I realize that few things are free but I don’t find this to be a tranquil setting for a massage.
Afterward you are treated with fruit, chocolate, tea, or water for free and then they recommend other products you can purchase. Not cool, guys. If I want additional services, let the customer request it. Don’t harass us.

Tried the new therapist Roisin.
My back was a mess and she did wonders on the rods that now live there. We focused mostly on my back and legs since they needed more attention but balancing that out will do me good.
She was also able to address my equally distressed face. The heat and humidity have led to extra oil changing my skin care needs. My tzone got calmed while the rest of my face was reassured that it would be ok. Not sure what mask combo he did but it feels and looks great!